SPECIAL ASSISTANCE COUNTER
Next to Security check B and C at Haneda Airport Terminal 2.
Friendly assistance is available at any ANA Japan domestic airport counter (or check-in counter).
Please feel free to let us know if you require any assistance.
【Please see below for the main Japanese Domestic ANA Counter】
|Airport||Counter Number||Airport Information|
|Tokyo (Haneda)||2/F of Terminal 2 ,
|2/F Counter No.1
|3/F Counter No.K2||MAP|
|Osaka (Itami)||1/F of South Terminal
|Okinawa (Naha)||3/F Counter No.5||MAP|
Writing Pad / Communication Board
Writing pads and communication boards are available for your use at Japan domestic airport ANA counters.
Communication boards provide in Japanese, English, Chinese and Korean.
Our wheelchairs are accessible directly to your seat. The large wheels are removable and the armrests foldable to accommodate the narrow aisles in cabin.
■Seat width: approx. 38 cm
■Seat depth: approx. 38 cm
Plastic (non-metal) wheelchairs
The wheelchairs are made of plastic and therefore do not set off metal detectors.
The wheelchairs can also be used in the aisles on board aircraft once the large wheels have been removed.
Available in the following airports: *As of September 2017
New Chitose, Narita, Haneda, Kansai(Japan Domestic), Itami, Fukuoka
■Seat width: Approx. 40 cm
■Seat depth: Approx. 40 cm
■Seat height: Approx. 47 cm
■Height: Approx. 91 cm
■Seat back height: Approx. 42 cm
■Weight: Approx. 16 kg
*In the future, these wheelchairs will introduce to more Japan domestic main airport.
Large Airport Wheelchair
This airport wheelchair accommodates larger passengers inside the airport. This type cannot enter the aircraft cabin.
Available in the following airports: New Chitose, Narita, Haneda, Nagoya, Kansai, Itami, Fukuoka, Okinawa
■Seat width: approx. 64 cm
■Seat depth: approx. 50 cm
■Seat height: approx. 55 cm
■Total height: approx. 102 cm
■The height of backrest: approx. 50 cm
Reclining Airport Wheelchair
This airport wheelchair is capable of extending to full horizontal position. It cannot enter the aircraft cabin and can only be extended to full horizontal position while stationary.
Available in the following airports: New Chitose, Narita, Haneda, Nagoya, Kansai, Itami, Matsuyama, Fukuoka, Kumamoto, Okinawa
■Seat width: approx. 40 cm
■Seat depth: approx. 45 cm
■Seat height: approx. 45 cm
■Total height: approx. 119 cm
■Length in horizontal position: approx. 200 cm
Cabin Full reclining wheelchair
Cabin Full reclining wheelchair can be used for assist those customers who have difficulties to keep the sitting position when getting on board or inside the aircraft.
Available in the following airports: New Chitose, Haneda, Itami, Fukuoka, Okinawa
■Seat width: approx. 38 cm
■Seat depth: approx. 42 cm
■Seat height: approx. 44.5 cm
■Total height: approx. 142 cm
■Length in horizontal position: approx. 86.5 cm
Customers having difficulties walking to the boarding gate, electric carts are available in the departure lobby at Haneda Terminal 2.
If you would like a cart, feel free to ask at the airport. Reservations are not acccepted in advance.
*The service may not be available at times.
Available at Haneda Airport.
This ramp is used to aid passengers in boarding.
In case that Passenger Boarding Lift or Wheelchair Stair Lift are not available or equipped, we will use this to handle wheelchair. You can stay seated as you climb up and down stairs and the staff take you to your seat.
Available at: Haneda, Narita, Itami, Fukuoka, Okinawa, Niigata, Aomori, Sendai, Kochi, Kumamoto, Oita, Kushiro, Wakkanai, Monbetsu, Hakodate, Akita, Memanbetsu, Goto Fukue, Nakashibetsu, Komatsu, Chubu Centrair, Kagoshima, Tsushima.
■Seat width: approx. 38 cm
■Seat depth: approx. 26.5 cm
■Seat height: approx. 52 cm
■Total height: approx. 136 cm
■Length in horizontal position: approx. 84 cm
Passenger Boarding Lift
This Passenger Boarding Lift allows easy boarding for passengers with disabilities directly to the aircraft by wheelchair.
Available in the following airports: New Chitose, Narita, Haneda, Nagoya, Itami, Kansai, Fukuoka, Okinawa
Wheelchair Stair Lift
Wheelchairs can be lifted to the door of the aircraft via this Wheelchair Stair Lift designed for the B737.
Available in the following airports: New Chitose, Haneda, Itami, Fukuoka, Tsushima, Fukue, Okinawa, Ishigaki
This is an option in cases where customers cannot use a Passenger Boarding Lift nor an Aairstair to board the aircraft.
The "scalamobil" helps customers get on board smoothly by moving up the stairs while being seated.
Seats with Moveable Armrests
On both Japan domestic and international coach class, some seats have moveable armrests. The location of such seats depends on the aircraft. Please inquire at the time of reservation.
Please let us know your seat preference because some of the seats armrest are not movable.
Cabin wheelchairs are available for use on board. Please ask a cabin attendant when necessary.
You can not activate your wheelchair brake by yourself.
The right side and left side armrest is connected.
* Not available on flights, with some exceptions, operated by IBEX Airlines and Oriental Bridge Airlines.
■Seat width: approx. 34 cm
■Seat depth: approx. 33 cm
■Seat height: approx. 46 cm
■Total height: approx. 84 cm
■The height of backrest: approx. 33 cm
With exception to some aircraft, lavatories are designed to allow cabin wheelchair entry and are equipped with strategically placed wall handles for support.
Safety Instructions in Braille
Pamphlets on the emergency equipment and emergency procedures of the aircraft are available in Braille-in English and Japanese. Please ask the cabin attendant when necessary.
The cabin attendant will explaine about the seat equipments and inflight facilities including lavatory.
Drinks Menus in Braille/Large Font
Please notify a cabin attendant if you require one.
These beds are attached to the top of the seats. The location of the stretcher will vary according to the aircraft. The seats are separated by curtains and due to safety reason, you may need to pull up the curtains during takeoff and landing. We appreciate for your understanding. Because the passenger will be strapped in for safety, the passenger will not be able to change positions or go to the lavatories. Medical equipment will be placed on the seats beneath the stretcher.
■Length: approx. 180 cm
■Width: approx. 40 cm
■Height: approx. 96 cm
ANA Rental Oxygen Cylinder
Japan Domestic Flights
■Reservation: 48 hours prior to departure
■Cost: ¥3,000 per flight
■Capacity: 400 litters
Oxygen flow setting can be adjusted in the range of 0.25 -6.0 liters per minute.
■Reservation: 96 hours prior to departure
■Cost: ¥10,000 per cylinder
■Capacity: 360 litters
Oxygen flow setting can be adjusted in the range of 0.25 -5.0 liters per minute.
Please also check "how to use an oxygen cylinder" ( Japan domestic flights / International flights )
Mask and cannula were included.
The number of Rental Oxygen Cylinders will be prepared according to the amount of oxygen required by passengers as stated by the physician on the MEDIF.
Medical Kit (First-aid Tools)
The cabin is equipped with medical equipment to be used for providing first aid to injured passengers.
- <Medical Equipment>
- blood pressure gauge
- resuscitator (pocket mask, ambu bag) etc...
Other commonly used over-the-counter medicines for any sick passengers.
- <Over-the-counter Medicines>
- cold medicine
- Gastrointestinal Drug etc...
we recommend that you bring your own medication.
Doctor's Emergency Kit (First-aid Tools)
The cabin is equipped with medical supplies that could be used by volunteer physicians in the event of an in-flight medical emergency.
- <Medical Supplies>
- Maintenance Fluid (Soldem 3A) *
- 5% Glucose
- Hydrocortisone Sodium Phosphate
- 20% Glouces etc...
- Chlorpheniramine Maleate
- Scopolamine etc...
- <Medical Equipment>
- Apparatus for ligature and suture *
- Infusion set
- Neraton Catheters * etc...
Medicines and medical supplies are loaded on board in accordance with the Enforcement Regulations of the Civil Aeronautics Law.
*INT flights only
Resuscitation Kit (First-aid Tools)
CPR (cardiopulmonary resuscitation) kits that include medical instruments needed for removing foreign objects away from the airways are loaded on all international flights.
- Endotracheal intubation apparatus
- pulse oximeter etc...
*These medical instruments are to be used by physicians and are loaded on board in accordance with the Enforcement Regulations of the Civil Aeronautics Law.
Automated External Defibrillator (AED) (First-aid Tools)
To further strengthen our emergency response system on board, all aircraft are equipped with AED—a medical device that can send an electric shock to the heart and eliminate ventricular fibrillation caused by myocardial infarction and other symptoms.
The AEDs currently loaded on board are equipped with a function that can monitor the heart rhythms. The bright color liquid crystal display screen on the AED displays the electrocardiogram waveforms, enabling accurate analysis of the symptoms of the passengers.
Support Belt is a supplementary belt designed to hold upper body. (belt size: width:12cm, length:150cm) ANA provides Support Belt for passenger who have difficulties in keeping an upright sitting position due to disability reasons with no charge. If you require Support Belt, please contact ANA Disability Desk in advance. There are two types of Support Belts; with shoulder belt (Upper image)and without shoulder belt (Bottom image). Download Support Belt information from the link below. Please make a reservation in advance for use of support belt. There are two types of support belt; the one with and without shoulder belts.
Information about support belt (PDF file)
For details, please see "Upper Body Holding Aid Equipment."