Airport Check-In and Self-Service Kiosks

Airport Counter Check-In and Self-Service Kiosks

Get all the information you need about checking-in for your flight at the airport, either at the counter or at a self-service kiosk.

Checking in at the Airport

Passengers who have not checked in online need to check in for their flights at the airport.

  • Please complete check-in for yourself and your bags by 60 minutes before departure.
  • Please come to the gate by 30 minutes before departure.
    • You may not be able to board after 10 minutes before departure.
    • Departure time is the time the aircraft moves away from the gate.

Counter Check-in Instructions

Please confirm that you have all of the documentation required for boarding (passport, visa, etc.), as well as your international flight ticket or e-Ticket itinerary receipt.

When you are at the counter, ANA airport staff will check passports, visas, and any other necessary documents and issue you a printed boarding pass.

This is also when you can request upgrades, change seats or conduct other pre-flight processes.

Check-in and other boarding procedures must be completed at least one hour before your flight’s departure time.

Collecting Required Passenger Information

For passengers flying to Japan, South Korea, Mainland China (excluding Hong Kong), Taiwan, India, the United States, the United Kingdom, or Canada, carriers are required by the applicable government to collect the information called Advance Passenger Information (API). When booking flights, you will be asked to provide this information and ANA will send it to the government of the arrival country.

Passengers traveling elsewhere need only provide passport information.

What Passenger Information is Collected?

Passengers on applicable flights need to provide:

  • Full Name (the first and last name registered on your passport)
  • Date of Birth (according to the Western calendar)
  • Gender
  • Redress Number, if you have one.
    • The U.S. Department of Homeland Security (DHS) grants Redress Numbers as a means of protecting passengers who may be incorrectly identified as being on a watch list due to various reasons, such as sharing a first and last name with a suspected terrorist.
    • Passengers will have to apply to the TRIP (Traveler Redress Inquiry Program) to obtain a Redress Number.
  • Known Traveler Number if you have one.
    • A Known Traveler Number is a PASS ID provided to members of trusted traveler programs, such the Global Entry Program. Those in possession of this ID are eligible for TSA Pre✔®, the TSA's expedited screening program.
    • Passengers who are eligible for this program are able to experience quicker process of U.S. airport security screening by passing through a dedicated lane and are not required to remove shoes, belts, light jackets, laptops and liquids. Children 12 and under accompanied by an eligible passenger may go through the dedicated lane as well. Learn more about TSA Pre✔®.
  • Legal US residents may also need to provide their Green Card number.
    • The Alien (Registration) Number or USCIS# on the front of the card.
Do You Need a Visa Before Traveling to a Foreign Country?

A visa grants you permission to enter your destination country. Some countries to do not require visas or only require them of some passengers.

To check if Visa is required at your destination, please see the information the Airport and City Info.

The visa number is the red number on the lower right of the Visa (usually 6–8 digits). When entering this information, you must enter a total of 8 digits.

  • If the Visa number is shorter than 8 digits, please enter one or more zeros (0) before the number.
  • For entry requirements at all the airports served by ANA, please see the information for that airport on ANA’s Airport and City Info.
Baggage Drop After Checking In

If you have checked in online, but still need to check bags, you can do so at the check-in counter or at a self-service bag drop machine if one is available.

For details on what items can be checked in and what can be carried on, please see Baggage Information.

Please note: When traveling between Haneda and Narita airports or Itami and Kansai airports to connect from a Japan domestic flight to an international flight, your baggage will be checked in for your international flight at the departure airport for that flight. Visit the international connections counter at these airports:

  • Sapporo (New Chitose)
  • Nagoya (Chubu)
  • Osaka (Itami)
  • Fukuoka
  • Okinawa (Naha)
About Your Ticket/ EMD
Tickets (e-Tickets and Electronic Tickets)

A ticket is either an e-Ticket itinerary receipt or electronic flight ticket. In addition to your boarding pass (whether mobile or printed), you’ll also be issued an e-Ticket itinerary receipt that will show your 13-digit flight reservation (starting with 205) and travel information. This receipt may be required for check-in and/or immigration procedures, so be sure to save it.

Ticket Rules
  • Tickets are valid only for the passenger named on the itinerary. Names cannot be changed and tickets cannot be transferred to others.
  • Tickets purchased at normal fares are valid for one year from the departure of the first flight sector (or the date of issue if unused).
    • Special fares have different validity periods that apply accordingly.
  • Please use flight tickets in sequence from the place of departure indicated in the ticket. If any sector is unused, the ticket itself and any remaining sectors will become invalid.
Ticket Service Charge

Tickets for international ANA flights incur a designated ticket service charge per passenger, per ticket. Multiple sectors may be included within the ticket.

Electronic Miscellaneous Document (EMD)

An EMD is an electronic receipt issued by ANA that shows your 13-digit reservation number (starting with 205).

  • When seeking information about changes or refunds to your flight, refer to the EMD number at the top left.
  • Depending on the currency used for its payment, currency restrictions may prohibit the EMD from being used in countries other than the country of purchase.
Examples of EMDs

Reservation Change Fees: When changing a reservation, an EMD may be issued as a receipt for the amount paid to make the change.

Residual Value for Refundable Balance: The EMD will show any refundable balance due to itinerary changes. If you purchased your ticket through a travel agency, contact the agency for more information,

Upgrades: An EMD will be issued as a receipt showing the required Upgrade Points or mileage deducted for the upgrade.

Lounge Access: If you choose to pay for lounge access, an EMD will be issued showing the amount paid.

EMD Rules
  • EMDs are valid only for the passenger indicated on the document. Names cannot be changed and tickets cannot be transferred to others.
  • EMDs are valid for one year from the date of issue.
  • Ticket service charges do not apply to EMDs.
ANA SUITE LOUNGE Check-in at Tokyo Narita Airport

First Class passengers and ANA Diamond members can check-in for their flight at the ANA SUITE LOUNGE at Narita Airport. You’re also welcome to bring one guest. Once you’ve checked your baggage, go through priority security and find the lounge at Airport Terminal 1 (South Wing).

Learn more about the ANA SUITE LOUNGE at Narita Airport.

ANA International Airport Check-in Counter Opening Times

  • * "-" indicates the flight operation is suspended until 31st August, 2020.
Airport and Terminal Flight Number Counter Opening Time
Bangkok All Flights 3 hours before departure time
Beijing
Terminal 3
All Flights -
Brussels All Flights -
Chicago
Arrival/Terminal 5
Departure/Terminal 1
All Flights 3 hours before departure time
Chengdu
Terminal 1
All Flights -
Chennai
Terminal 4
All Flights -
Dalian All Flights -
Delhi
Terminal 3
All Flights -
Dusseldorf All Flights -
Frankfurt
Terminal 1 Hall B
All Flights 3 hours before departure time
Guangzhou
Terminal 1
All Flights -
Hangzhou
International Terminal
All Flights -
Hanoi
Terminal 2
All Flights 3 hours before departure time
Hong Kong
Terminal 1
All Flights 2-1/2 hours before departure time
Ho Chi Minh City
Terminal2
All Flights 3 hours before departure time
Honolulu
Terminal 2
All Flights -
Houston
Terminal D
All Flights -
Jakarta
Terminal 3
All Flights 2-1/2 hours before departure time
Kansai
Terminal 1
All Flights 7:00 a.m.
Kuala Lumpur
Main Terminal
All Flights 3 hours before departure time
London
Terminal 2
All Flights 3 hours before departure time
Los Angeles
Tom Bradley International Terminal
All Flights 3 hours before departure time
Manila
Terminal 3
All Flights 3 hours before departure time
Mexico City
Terminal 1
All Flights 10:30 p.m.
Mumbai
Terminal 2
All Flights -
Munich
Terminal 2
All Flights -
Nagoya
Terminal 1
All Flights -
New York City
Terminal 7
All Flights 3 hours before departure time
Paris
Terminal 2E (from August 1st)
All Flights 3 hours before departure time
Perth
Terminal 1
All Flights -
Phnom Penh All Flights 3 hours before departure time
Qingdao
International Terminal
All Flights -
San Francisco
International Terminal
All Flights 3 hours before departure time
San Jose
Terminal A
All Flights -
Seattle All Flights -
Seoul (Gimpo)
International Terminal
All Flights -
Shenyang
International Terminal
All Flights -
Shenzhen
Terminal 3
All Flights -
Shanghai (Pudong)
Terminal 2
All Flights 3hours prior to Departure time
Shanghai (Hongqiao)
Terminal 1
All Flights -
Singapore
Terminal 1
All Flights 3 hours before departure time
Sydney
Terminal 1
All Flights 3 hours before departure time
Taipei (Taoyuan)
Terminal 2
All Flights -
Taipei (Songshan)
Terminal 1
All Flights 2-1/2 hours before departure time
Tokyo Narita
Terminal 1
All Flights 7:00 a.m.
Tokyo Haneda
Terminal 2
All Flights -
Tokyo Haneda
International Terminal
All Flights 2-1/2 hours before departure time
Vancouver
International Terminal
All Flights 3 hours before departure time
Vienna
Terminal 3
All Flights -
Vladivostok All Flights -
Wuhan
Terminal 3
All Flights -
Washington, D.C.
Terminal (from August 18th)
All Flights 3 hours before departure time
Xiamen
Terminal 3
All Flights -
Yangon
Terminal 1
All Flights 3 hours before departure time

Notes:

  • Opening times are subject to change without notice.
  • Opening times are subject to sudden changes depending on flight status.
  • Counter opening times at boarding gates or transfer areas area vary by airport.
  • Departure and arrival terminals may vary for codeshare flights operated by partner airlines. Please contact the operating carrier for further information.

Flights Departing After Midnight

Airport check-in opens one day prior to the departure date for flights departing after midnight (any flight between 12:00 a.m. and 1:59 a.m.).

Please be aware of the date and time of your arrival, as the check-in and departure dates could be on different days. Airport check-in procedures begin one day prior to the departure date for flights departing after midnight.

  • For example, if your flight is leaving at 12:01 a.m. on April 1, check-in will start on March 31.
  • There have been instances when passengers have either mistakenly booked the wrong departure date or have checked in at the airport one day late.

Passengers need to check in before the airport check-in counter closes, 1 hour before departure.

Arrival Dates for Flights Departing After Midnight

Please check the arrival date at your destination when making your booking.

Arrival dates are shown as follows on the Check Availability screen when booking flights:

When arriving the same day: No date displayed beside the arrival time.

When arriving the day before: -1 is displayed next to the arrival time.

When arriving the next day: +1 is displayed next to the arrival time.

Using ANA’s Self-Service Kiosks to Check In

Our self-service check-in kiosks make checking in at the airport easy. In addition to checking in, you can confirm or change your seat, register your mileage, and view upgrade options if applicable.

Applicable Routes

All ANA Group international flights departing from Beijing, Brussels, Chennai, Dalian, Frankfurt, Guangzhou, Hong Kong, Honolulu, Jakarta, Kansai, Kuala Lumpur, London, Los Angeles, Mumbai, Paris, Perth, Qingdao, Seattle, Seoul (Gimpo), Singapore, Sydney, Taipei (Taoyuan/Songshan), Tokyo Haneda, Tokyo Narita, Vienna and Xiamen.

  • Service may not be available on certain codeshare flights that are operated by our partners.
  • Self-service kiosks are not available at all airports.

You can use the self-service kiosks even if you already have a mobile boarding pass. However, please see a check-in counter agent if your reservation has been changed and not reissued, if you are traveling with children 2 or under, or when using code-share flights.

Self-Service Kiosk Operating Hours

Airport Operating Hours
Beijing 5:00 a.m. until the last departure flight
Brussels 4 hours before first flight until closing of check-in counter
Chennai 3 hours before the first flight until closing of check-in counter
Dalian 4-1/2hours before the first flight until closing of check-in counter
Frankfurt 24 hours before the first flight
Guangzhou 3 hours before the first flight until closing of check-in counter
Haneda 6:25 check-in close time until the last departure of the day
Hong Kong 3 hours before the first flight until closing of check-in counter
Honolulu 8:30 until the last departure flight of the day
Jakarta 3 hours before the first flight until closing of check-in counter
Kansai 24 hours before the first flight
Kuala Lumpur 24 hours before the first flight until closing of check-in counter
London 4 hours before the first flight until closing of check-in counter
Los Angeles 3.5 hours before the first flight until closing of check-in counter
Mumbai 3 hours and 25 minutes before the first flight until closing of check-in counter
Narita 6:00 a.m. check-in close time until the last departure flight of the day
Paris 24 hours before the first flight until closing of check-in counter
Perth 3-1/2 hours before the first flight until closing of check-in counter
Qingdao 4 hours before the first flight until closing of check-in counter
Seattle 4 hours before the first flight until closing of check-in counter
Seoul (Gimpo) 6 hours before the first flight until closing of check-in counter
Singapore 3 hours before the first flight until closing of check-in counter
Sydney 3 hours before the first flight until closing of check-in counter
Taipei (Taoyuan) 2.5 hours before the first flight until closing of check-in counter
Taipei (Songshan) 11:00 closing of check-in counter until the last departure flight of the day
Vienna 6 hours before the first flight until closing of check-in counter
Xiamen 2.5 hours before the first flight until closing of check-in counter

Eligible Passengers

Any passenger who has an e-Ticket can use the self-service kiosk if it’s available. However, you must visit the ANA check-in counter if:

  • Your reservation has been changed and not reissued.
  • You’re traveling with children under 2 years old
  • You require assistance in boarding
  • You’re flying on a codeshare flight with other airlines. (Please check-in at the operating airline counter.)

The Self-Service Check-in machine may not be available depending on the ticket and the type of passport. Please ask an ANA ground staff member for details.

Self-Service Bag Drop Machines

Self-service baggage drop machines are available at some airports. Passengers who have checked in and have a boarding pass can go directly to a self-service machine to check in their bags. Please see Baggage Information for more information.

Instructions for Using ANA Self-Service Check-in Machines

INTRO

Follow the step-by-step instructions below to use the self-service kiosk.

  • This process is the same regardless of whether you have completed online check-in.
  • The actual steps may differ according to the kiosk specification of each airport.

Step 1: Initial Screen

After a few seconds, the Dangerous Goods Screen will be displayed.

Step 2: Dangerous Goods Screen

  • Please confirm the various cautions related to hazardous materials and dangerous goods.
  • * The display language can be changed at any time by tapping the "Other Language" button in the upper right corner of the screen.

Step 3: Reservation Search Screen

  • Select your preferred method to search for your reservation.
  • If "Search by Reservation Number" is selected, the Enter Reservation Number Screen will be displayed.
Step 3.1: Search by Reservation Number Screen
  • Enter the 6-digit reservation number that is found on your itinerary receipt.
  • The Passport Information Registration Screen will then be displayed.
  • If "Search by e-Ticket Number" is selected, the Enter e-Ticket Number Screen will be displayed.
3.2 Search by e-Ticket Number Screen
  • Enter the 13-digit e-Ticket number from your itinerary receipt.
  • The Passport Information Registration Screen will then be displayed.
    If "Search by Mileage Card Number" is selected, the Mileage Card Reader Screen will be displayed.
3.3 Mileage Card Reader Screen
  • Insert the mileage card connected to your reservation into the card reader slot.
    • If you do not have your mileage card with you, please select "Enter Card Number" and input the number manually.
  • The Passport Information Registration Screen will then be displayed.

If "Search by Passport" is selected the Passport Reader Screen will be displayed.

3.4 Passport Reader Screen

Place the passport that is registered to your reservation information onto the passport reader.

  • Only applicable if your passport was registered to your reservation information in advance.
  • The Passport Information Registration Screen will then be displayed.

If "Search by Boarding Pass Barcode" is selected, the 2D Barcode Reader Screen will be displayed.

3.5 2D Barcode Reader Screen

Place the 2D barcode (QR code) that is printed on the upper right corner of your itinerary receipt onto the barcode reader.

  • Only applicable if you have a boarding pass registered to your information in advance.
  • The Passport Information Registration Screen will then be displayed.

Step 4: Passport Information Registration Screen

Place your passport onto the passport reader to register the relevant information.

Step 5: Passport Information Confirmation Screen

Confirm that the passport information is correct.

Step 6: Reservation Confirmation Screen

  • Check the displayed reservation details and tap the "Confirm" button.
  • After the boarding pass has been issued, the Collect Boarding Pass Screen will be displayed.

If you wish to confirm your seat location or change your seat selection, tap the "Seat Map" button. The Seat Map Screen will be displayed.

Step 7: Seat Map Screen

  • After selecting your desired seat, tap the "Confirm" button.
  • Proceed to the Reservation Confirmation screen again to view the latest details for your reservation.

If you wish to register your mileage, tap the "Register Miles" button. The Enter Frequent Flyer Program Membership Number Screen will be displayed.

Step 8: Frequent Flyer Program Membership Registration Screen

  • Select the relevant airline or insert the relevant membership card into the card reader slot.
  • If an airline is selected, the Enter Frequent Flyer Program Membership Number Screen will be displayed.
8.1 Enter Frequent Flyer Card Number Screen
  • Enter the membership number.
  • Proceed to the Reservation Confirmation Screen again to view the latest details for your reservation.

Step 9: Collect Boarding Pass Screen

Please collect all issued boarding passes.

Step 10: Complete Check-In

Step 10: Complete Check-In Screen

This screen confirms the completion of check-in procedures.

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