Online check-in allows those who have reserved seats and completed the required information to check into their flight from 24 hours prior to departure.
During this process, you can confirm or change seats and get a boarding pass. Remember, you can reserve your seat and enter required information any time after you’ve made a flight reservation.
Important note: Automatic check-in is no longer available; you must check yourself in.
You will receive a check-in notification email 24 hours prior to your flight’s departure time. Passengers flying to/from the USA must also register their immigration information.
Search for your reservation information, then enter your passport or email address to reserve your seat on the reservation details screen.
ANA reservation numbers contain six alphanumeric characters.
If you did not book your reservation through ANA (by using a travel agency, for example), the reservation number may be different. Please request an ANA reservation number through the issuing agency.
Your e-ticket number is 13 digits long and begins with 205.
If a middle name is shown on your ticket, enter your first name followed (with no space) by your middle name in the "First name" field. For example, if the name on your ticket is John Scott Doe, you would enter it like this:
First Name: JOHNSCOTT Last Name: DOE
If your reservation cannot be confirmed or you have questions, please contact the office where you booked your reservation.
Please reserve your seat at least 48 hours prior to the departure of your international flight. If you miss the 48-hour cut-off time, you will be able to reserve your seat on the online check-in screen from 24 hours prior to departure.
This service may be unavailable for some passengers traveling with infants or on certain routes. Please see the information on eligible passengers and routes for details.
Once you’ve checked-in online, you can get your boarding pass in any of these ways:
Download and save your boarding pass to your mobile device. Make sure the barcode is easily displayed. You may need to adjust your phone’s brightness to make it easier to scan your mobile boarding pass at security and at the gate.
The boarding pass will be sent to your registered email address. Please use the mobile boarding pass image in the email (or alternatively download it from the URL provided).
Add your boarding pass to your Apple Wallet (iOS 9.0 and above). Learn more about Apple Wallet.
Your boarding pass can be printed from your computer. Make sure the barcode is clear and easy to scan.
Airport Gates or Kiosks
Check in at the ANA counter or at a self-service kiosk to get your boarding pass printed at the airport. Learn more about Airport Check-in.
Counter hours vary by airport; see Airport Check-In for business hours.
All passengers with e-Tickets can check in online, including those who require boarding assistance, such as wheelchair users, can also use online check-in.
For passengers flying to Japan, South Korea, Mainland China (excluding Hong Kong), Taiwan, India, the United States, the United Kingdom, or Canada, carriers are required by the applicable government to collect te information called Advance Passenger Information (API). When booking flights, you will be asked to provide this information and ANA will send it to the government of the arrival country.
For entry requirements at all the countries served by ANA, please see the information for that airport on ANA’s Airport and City Guides.
Passengers on applicable flights need to provide:
A visa grants you permission to enter your destination country. Some countries to do not require visas or only require them of some passengers.
To check if Visa is required at your destination, please see the information the Airport and City Guides.
The visa number is the red number on the lower right of the Visa (usually 6–8 digits). When entering this information, you must enter a total of 8 digits.
Some passengers may not be able to check in online. If you have tried to check-in and have not been successful, please visit a check-in counter on the departure date. These passengers may encounter restrictions:
All ANA Group-operated international flights are eligible for online check-in. Codeshare flights operated by other airlines are ineligible.
Conditions for online check-in for connecting flights are as follows.
Have your printed or mobile boarding pass with you. Check bags at least 60 minutes before your flight and be sure to get to your boarding gate at least 30 minutes ahead of departure.
Passengers Who Have Upgraded:
Check-in will be available for the higher boarding class.
Passengers Waitlisted for an Upgrade:
Passengers who have upgraded before the departure date can check in for the higher boarding class. Those not upgraded yet will be checked in for the boarding class on their purchased ticket.
Passengers Using Upgrade Points on the Departure Date:
Please inquire at the airport counter. We recommend that upgrades be reserved in advance whenever possible.