ANA provides assistance for all customers to ensure a safe and comfortable flight.
Due to the spread of the Novel Coronavirus (COVID-19), prescribed services may not be provided due to applicable laws and regulations or travel conditions of the relevant countries.
ANA will continue our effort to maintain airport service as well as top safety to our customers and take preventive measures upon providing assistance service to our customers.
Thank you for your understanding, however, airlines will not be responsible for any changes or measures and any incurred expenses related.
ANA's dedicated forms (PDF files) can be downloaded from the links below.
Please contact the ANA Disability Desk Contact Information if you wish to receive any of these forms by email or fax.