Major Initiatives

Initiatives for respect of the rights of the supply chain workers

We have been engaging an independent third-party agency to conduct direct interviews with and inspections of living arrangements for non-Japanese nationals employed as ground handling and catering staff at airports, with the cooperation of partner companies in Japan, every year since 2017.
In October 2022, we held our second survey into the employment conditions of migrant workers, following on from the first in 2020. The survey looked at 40 group companies and 127 major contractors. As a result, we confirmed the presence of 5,967 migrant workers from 67 countries. With this result, in March 2023, together with a third-party organizations, we conducted direct interviews with migrant workers at major contractors identified as having potential risks.
We will continue to conduct regular surveys into the employment conditions of migrant workers in our supply chain, and examine safe and reliable channels for recruiting migrant workers at the ANA Group and throughout our supply chain.

Example of the Global Supply Chain Worker Data Management System screen

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Communication with suppliers

As our basic platform for managing our suppliers, we use eBASE, a product information database. The database software supports the construction, integrated management, and utilization of product and content information within the company as well as the exchange of product information between companies. Approximately 95% of ANAC's tier 1 suppliers have introduced this software. Using eBASE, the ANA Group has obtained signed pledges of the ANA Group Supplier Code of Conduct from 146 tier 1 suppliers and six tier 2 suppliers.
For high-risk and medium-risk suppliers, every year we confirm the employment status of foreign workers through the Survey of the Employment Status of Foreign Workers conducted by ANA HOLDINGS INC. Furthermore, to build good relationships with suppliers, we regularly hold "ANAC Suppliers Gatherings", which serve as a forum for sharing information.
For high-risk suppliers, in addition to regular hygiene audits, ANAC employees make direct visits every year to conduct checks in accordance with the ANA Supplier Code of Conduct. In addition, we make efforts to determine the views and opinions of workers by providing information about ourgrievance mechanism "Ninja".

Screen of the steps for periodic confirmation of written pledge on eBase

Preventing Human Trafficking via Air Transportation

In April 2018, we invited representatives from the United States NPO Airline Ambassadors International* to Japan to present a workshop based on their human trafficking prevention training program for airlines. We also launched an e-learning course for all Group employees in December 2018. Further, in April 2019, we began concrete operations to prevent human trafficking. Specifically, employees report any suspected cases of human trafficking discovered in-flight. We will strengthen measures to prevent our services from being used to commit human rights violations.

Anti-Trafficking Workshop Conducted by Airline Ambassadors International
  • Airline Ambassadors International
    Initially a network of airline employees, Airline Ambassadors International has become an NPO working to prevent human trafficking.

Corruption Prevention

With regard to anti-bribery measures, we have established the ANA Group Anti-Bribery Rules in order to comply with the anti-bribery laws of each country, and have put in place a system to minimize legal risks on a global level and prevent situations that may lead to a decline in corporate value. At the same time, there is a provision on how to respond when a violation is found. Training on the anti-bribery laws is provided for officers and employees of overseas branches in Japanese and English, along with training on competition laws. In addition, the ANA Group makes contracts with business partners conditional on efforts to prevent bribery and corruption.

Examples of Responses to Other Human Rights Issues

Information security

Personal information that our customers entrust with us is a valuable asset in the ANA Group's businesses without which we cannot provide our services, and we exercise utmost care in the handling of such information. Various in-house systems have been introduced to enhance information security, including self-inspection of compliance to information security rules across all ANA Group companies, knowledge sharing among all executives and employees of the group companies on the latest cases, onsite visits and interviews by a team of experts to identify and address issues from a third-party perspective, and establishment of the "information security desk" within respective group companies with their accumulated skills and technical knowledge on information security. We will do our best to ensure appropriate management and use of personal information.

Human rights of children

The impact assessment in 2019 identified new issues, such as human rights of children. Based on these results, we held an in-house seminar in December 2020 with the cooperation of Save the Children Japan*, a public interest incorporated association, to better understand the potential risks for the ANA Group in regard to human rights of children.
The reduction in the number of flights from the effect of COVID-19 had given rise to unused in-flight meals. Through Save the Children Japan, the ANA Group donated rice crackers, apple juice, etc. to children from single-parent households in May 2020. To keep children's spirits up while they had to stay out of school due to COVID-19, the ANA Group also donated some 20,000 chocolates to municipalities in the environs of Narita Airport.

  • Save the Children Japan
    Established in 1919, Save the Children, an international NGO, has been supporting children for over a century. Save the Children Japan was established in 1986 as a member of Save the Children. In partnership with governments and local communities in and outside of Japan, Save the Children Japan works to protect children's rights.

Training our Staff

The ANA Group ensures that all employees of the Group are aware of the Group's human rights initiatives, including our policies. Specifically, education and training on "business and human rights" is provided each year to new employees and new managers. We also provide e-learning programs for all employees of the Group to deepen their understanding of human rights.

e-learning screen

Proprietary materials of ANA Group's in-house education.

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