Major Initiatives

Initiatives for respect of the rights of the supply chain workers

We have been engaging an independent third-party agency to conduct direct interviews with and inspections of living arrangements for non-Japanese nationals employed as ground handling and catering staff at airports, with the cooperation of partner companies in Japan, every year since 2017.
In 2020, we surveyed employment conditions for non-Japanese workers in 92 group companies and major partner companies, leveraging the Global Supply Chain Worker Data Management System in the process. Based on this result, we conducted a questionnaire survey on 198 technical interns at 9 group companies and major partner companies in 2021 with the aim of confirming their recruitment and employment conditions in accordance with the Dhaka Principles. The survey was conducted in a form where the respondent uses a mobile phone to read a QR code and responds online on an anonymous basis, rather than through a direct (face-to-face) interview as used in the past.
The questionnaire survey confirmed that multiple technical interns trainees from Vietnam had made payment to sending organizations, etc. in their home country. We are not only working to confirm the appropriate amount of costs in relation to language training and others that are necessary in their home country to come to Japan, but also discussing with multiple supervising organizations on how to confirm the amounts paid by the trainees themselves, before their coming to Japan. For other working environmental matters, the respondents have expressed opinions such as 'not being able to take paid leave,' and we are promoting initiatives to ensure that the rights of workers are respected.
We will continue to conduct a survey on employment conditions of non-Japanese workers of the supply chain (mainly technical intern trainees) periodically, and review safe and secure recruitment practices for non-Japanese workers at the ANA Group and its supply chain.

  • The Dhaka Principles for Migration with Dignity: International standards for companies, governments, NGOs and others to review responsibility for migrant workers
Example of the Global Supply Chain Worker Data Management System screen

Please check the actual status of our efforts here. PDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.

Strengthen Supply Chain Management of In-flight Meals

In 2017, the ANA Group became the first Japanese company to join the Bluenumber Initiative*. The ANA Group is committed to establishing a transparent food supply chain structure for in-flight meals by registering information about its producers and vendors on the Bluenumber platform.

Producer and vendor information mapped on the Bluenumber Initiative administration site
  • Bluenumber Initiative
    Bluenumber Initiative is a global program from the Bluenumber Foundation for establishing food supply chain platforms.

Preventing Human Trafficking via Air Transportation

In April 2018, we invited representatives from the United States NPO Airline Ambassadors International* to Japan to present a workshop based on their human trafficking prevention training program for airlines. We also launched an e-learning course for all Group employees in December 2018. Further, in April 2019, we began concrete operations to prevent human trafficking. Specifically, employees report any suspected cases of human trafficking discovered in-flight. We will strengthen measures to prevent our services from being used to commit human rights violations.

Anti-Trafficking Workshop Conducted by Airline Ambassadors International
  • Airline Ambassadors International
    Initially a network of airline employees, Airline Ambassadors International has become an NPO working to prevent human trafficking.

Corruption Prevention

With regard to anti-bribery measures, we have established the ANA Group Anti-Bribery Rules in order to comply with the anti-bribery laws of each country, and have put in place a system to minimize legal risks on a global level and prevent situations that may lead to a decline in corporate value. At the same time, there is a provision on how to respond when a violation is found. Training on the anti-bribery laws is provided for officers and employees of overseas branches in Japanese and English, along with training on competition laws. In addition, the ANA Group makes contracts with business partners conditional on efforts to prevent bribery and corruption.

Examples of Responses to Other Human Rights Issues

Information security

Personal information that our customers entrust with us is a valuable asset in the ANA Group's businesses without which we cannot provide our services, and we exercise utmost care in the handling of such information. Various in-house systems have been introduced to enhance information security, including self-inspection of compliance to information security rules across all ANA Group companies, knowledge sharing among all executives and employees of the group companies on the latest cases, onsite visits and interviews by a team of experts to identify and address issues from a third-party perspective, and establishment of the "information security desk" within respective group companies with their accumulated skills and technical knowledge on information security. We will do our best to ensure appropriate management and use of personal information.

Human rights of children

The impact assessment in 2019 identified new issues, such as human rights of children. Based on these results, we held an in-house seminar in December 2020 with the cooperation of Save the Children Japan*, a public interest incorporated association, to better understand the potential risks for the ANA Group in regard to human rights of children.
The reduction in the number of flights from the effect of COVID-19 had given rise to unused in-flight meals. Through Save the Children Japan, the ANA Group donated rice crackers, apple juice, etc. to children from single-parent households in May 2020. To keep children's spirits up while they had to stay out of school due to COVID-19, the ANA Group also donated some 20,000 chocolates to municipalities in the environs of Narita Airport.

  • Save the Children Japan
    Established in 1919, Save the Children, an international NGO, has been supporting children for over a century. Save the Children Japan was established in 1986 as a member of Save the Children. In partnership with governments and local communities in and outside of Japan, Save the Children Japan works to protect children's rights.

Training our Staff

The ANA Group ensures that all employees of the Group are aware of the Group's human rights initiatives, including our policies. Specifically, education and training on "business and human rights" is provided each year to new employees and new managers. We also provide e-learning programs for all employees of the Group to deepen their understanding of human rights.

e-learning screen

Proprietary materials of ANA Group's in-house education.

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