General Notes about Awards

Please review the points at the following links before using awards.

Information

  • ANA's partnership with Eurowings began on Sunday October 25, 2015 (JST).
  • Some mileage requirements have changed for partner airline award tickets issued from October 15, 2015.
  • ANA's partnership with Avianca Brazil began on July 22, 2015 (JST).
  • ANA's partnership with Vietnam Airlines will begin on October 30th, 2016 (JST).
  • *Click the link to jump to the corresponding information.

Eligible Flights

Eligible Flights

Star Alliance Member Airlines (current as of July 2015)

Customers can use flights which are operated by Star Alliance member airlines. Flights on different airlines can be incorporated into an itinerary.

  • *Only flights which are operated by Star Alliance member airlines can be selected for Star Alliance Round the World itineraries.
ANA [NH]

ANA [NH]

Adria Airways [JP]

Adria Airways [JP]

Aegean Airlines [A3]

Aegean Airlines [A3]

Air Canada [AC]

Air Canada [AC]

Air China [CA]

Air China [CA]

Air India [AI]

Air India [AI]

Air New Zealand [NZ]

Air New Zealand [NZ]

Asiana Airlines [OZ]

Asiana Airlines [OZ]

Austrian Airlines [OS]

Austrian Airlines [OS]

Avianca [AV]

Avianca [AV]

Avianca Brazil [06]

Avianca Brazil [06]

Brussels Airlines [SN]

Brussels Airlines [SN]

Copa Airlines [CM]

Copa Airlines [CM]

Croatia Airlines [OU]

Croatia Airlines [OU]

EgyptAir [MS]

EgyptAir [MS]

Ethiopian Airlines [ET]

Ethiopian Airlines [ET]

EVA Air [BR]

EVA Air [BR]

LOT Polish Airlines [LO]

LOT Polish Airlines [LO]

Lufthansa [LH]

Lufthansa [LH]

Scandinavian Airlines [SK]

Scandinavian Airlines [SK]

Shenzhen Airlines [ZH]

Shenzhen Airlines [ZH]

Singapore Airlines [SQ]

Singapore Airlines [SQ]

South African Airways [SA]

South African Airways [SA]

Swiss International Air Lines [LX]

Swiss International Air Lines [LX]

TAP Portugal [TP]

TAP Portugal [TP]

Thai Airways [TG]

Thai Airways [TG]

Turkish Airlines [TK]

Turkish Airlines [TK]

United Airlines [UA]

United Airlines [UA]

Example

Partner Airlines

For the following airlines, ANA partner airline flight awards can only be used for flights which are operated by the relevant airline.

  • *Only flights which are operated by Star Alliance member airlines can be selected for Star Alliance Round the World itineraries.
Air Dolomiti [EN]

Air Dolomiti [EN]

Air Macau [NX]

Air Macau [NX]

Etihad Airways [EY]

Etihad Airways [EY]

Eurowings [EW]

Eurowings [EW]

Garuda Indonesia [GA]

Garuda Indonesia [GA]

Germanwings [4U]

Germanwings [4U]

Hawaiian Airlines [HA]

Hawaiian Airlines [HA]

Jet Airways [9W]

Jet Airways [9W]

Philippine Airlines [PR]

Philippine Airlines [PR]

Virgin Atlantic [VS]

Virgin Atlantic [VS]

Vietnam Airlines [VN]

Vietnam Airlines [VN]

Example

Required Mileage

Awards can be redeemed starting from 15,000 miles (roundtrip).

  • *Awards cannot be redeemed for one-way flights.
  • *The required mileage does not change regardless of seasonality.
  • *If you do not have enough miles to redeem an award, the difference cannot be paid with cash or ANA SKY COINS.

How to Confirm Required Mileage

Step 1 Confirm the zones for the departure and destination points.

[Zones]

Departure Point Countries and Regions
Japan (Zone 1-A, 1-B) Japan
South Korea (Zone 2) South Korea
Asia 1 (Zone 3) Guam, Taiwan, China, The Philippines, Hong Kong, Macau
Asia 2 (Zone 4) Afghanistan, British Indian Ocean Territory, India, Indonesia, Uzbekistan, Kazakhstan, Cambodia, Kyrgyzstan, Singapore, Sri Lanka, Thailand, Tajikistan, Turkmenistan, Nepal, Pakistan, Bangladesh, East Timor, Bhutan, Brunei, Vietnam, Malaysia, Myanmar, Maldives, Mongolia, Laos
Hawaii (Zone 5) Hawaii
North America (Zone 6) United States, Alaska, Canada, Mexico
Europe (Zone 7) Iceland, Ireland, Azerbaijan, Algeria, Albania, Armenia, Andorra, United Kingdom, Italy, Ukraine, Estonia, Austria, The Netherlands, Cyprus, Greece, Greenland, Croatia, San Marino, Gibraltar, Georgia, Switzerland, Svalbard and Jan Mayen, Sweden, Spain (including the Canary Islands), Slovakia, Slovenia, Serbia, Czech Republic, Tunisia, Denmark, Germany, Turkey, Norway, Vatican City, Hungary, Finland, Faroe Islands, France, Bulgaria, Belarus, Belgium, Poland, Bosnia and Herzegovina, Portugal (including the Azores and Madeira), Macedonia, Malta, Monaco, Moldova, Montenegro, Morocco, Latvia, Lithuania, Liechtenstein, Romania, Luxembourg, Russia
Africa and the Middle East (Zone 8) United Arab Emirates, Angola, Yemen, Israel, Iraq, Iran, Uganda, Egypt, Ethiopia, Eritrea, Oman, Ghana, Cape Verde, Qatar, Gabon, Cameroon, Gambia, Guinea, Guinea-Bissau, Kuwait, Kenya, Cote d'Ivoire, Comoros, Democratic Republic of Congo, Republic of Congo, Saudi Arabia, Sao Tome and Principe, Zambia, Sierra Leone, Djibouti, Syria, Zimbabwe, Sudan, Swaziland, Seychelles, Equatorial Guinea, Senegal, Somalia, Tanzania, Chad, Central African Republic, Togo, Nigeria, Namibia, Niger, Bahrain, Palestinian Authority, Burkina Faso, Burundi, Benin, Botswana, Madagascar, Malawi, Mali, South Africa, Mayotte, Mauritius, Mauritania, Mozambique, Jordan, Liberia, Lesotho, Lebanon, Rwanda
Central and South America (Zone 9) U.S. Virgin Islands, Argentina, Aruba, Anguilla, Antigua and Barbuda, British Virgin Islands, Uruguay, Ecuador, El Salvador, Guyana, Cuba, Curacao, Guatemala, Guadeloupe, Grenada, Cayman Islands, Costa Rica, Colombia, South Georgia and South Sandwich Islands, Jamaica, Suriname, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saint Helena, Saint Martin, Saint Lucia, Turks and Caicos Islands, Chile, Dominican Republic, Dominica, Trinidad and Tobago, Nicaragua, Haiti, Panama, The Bahamas, Bermuda, Venezuela, Belize, Peru, Paraguay, Barbados, Puerto Rico, Falkland Islands, Brazil, French Guiana, Bolivia, Honduras, Martinique, Montserrat
Oceania and Micronesia (Zone 10) American Samoa, Vanuatu, Wake Island, Australia, Caroline Islands, Phoenix Islands, Kiribati, Gilbert Islands, Cook Islands, Christmas Island, Cocos Island, Samoa, Johnston Atoll, Solomon Islands, Tuvalu, Tokelau, Tonga, Nauru, Niue, New Caledonia, New Zealand, Norfolk Island, Papua New Guinea, Palau, Pitcairn Islands, Fiji, French Polynesia, Marshall Islands, Mariana Islands (excluding Guam), Wallis and Futana Islands

Close

Step 2 Confirm required mileage.

[Required Mileage Charts](Unit = Miles/Roundtrip)

[Class of Service] Y (Economy Class), C (Business Class), F (First Class)

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Japan
(Zone 1-A *)
Y 15,000 20,000 35,000 40,000 50,000 55,000 N/A 45,000
C 30,000 40,000 60,000 65,000 85,000 90,000 75,000
F 45,000 60,000 105,000 120,000 150,000 165,000 135,000
Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Japan
(Zone 1-B)
Y 18,000 23,000 38,000 43,000 55,000 60,000 70,000 90,000 50,000
C 33,000 43,000 63,000 68,000 90,000 95,000 110,000 143,000 80,000
F 54,000 69,000 114,000 129,000 165,000 180,000 210,000 270,000 150,000
*Itineraries Defined as Zone 1-A:
  1. A roundtrip itinerary with only 2 international sectors.
  2. A roundtrip itinerary with 2 international sectors, plus connections for domestic flights within Japan.
    *Itineraries which are not categorized as Zone 1-A are categorized as Zone 1-B.
    *An itinerary cannot include both Zone 1-A and Zone 1-B sectors.

Example 1: Zone 1-A Itinerary Departing from Japan

[Miyako]⇒[Okinawa]⇒[Tokyo]⇒[Los Angeles]⇒[Tokyo]⇒[Okinawa]⇒[Miyako]

In addition to the international roundtrip journey (Tokyo-Los Angeles x 2 sectors), the other sectors (between Miyako, Okinawa, and Tokyo) are all for domestic flights within Japan, so the Zone 1-A required mileage applies.

Example 2: Zone 1-B Itinerary Departing from Japan

[Tokyo]⇒[Paris]⇒[Frankfurt]⇒[Paris]⇒[Tokyo]

In addition to the international roundtrip journey (Tokyo-Paris x 2 sectors), a roundtrip journey between Paris and Frankfurt is on the itinerary, so the Zone 1-B required mileage applies.

Example 3: Zone 1-B Itinerary Departing from Japan

[Tokyo]⇒[Bangkok], [Phuket]⇒[Bangkok]⇒[Tokyo]

In addition to the international roundtrip journey (Tokyo-Bangkok x 2 sectors), a one-way sector (Phuket-Bangkok) is included on the return journey, so the Zone 1-B required mileage applies.

Close

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
South Korea
(Zone 2)
Y 20,000 33,000 48,000 55,000 60,000 65,000 68,000 95,000 55,000
C 38,000 53,000 73,000 85,000 95,000 100,000 108,000 152,000 88,000
F 60,000 99,000 144,000 165,000 180,000 195,000 204,000 285,000 165,000

Close

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
South Korea
(Zone 2)
Y 15,000 22,000 37,000 55,000 60,000 58,000 68,000 95,000 55,000
C 30,000 42,000 62,000 85,000 95,000 93,000 108,000 152,000 85,000
F 45,000 66,000 111,000 165,000 180,000 174,000 204,000 285,000 165,000

Close

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Asia 1
(Zone 3)
Y 33,000 25,000 25,000 55,000 60,000 65,000 68,000 100,000 48,000
C 53,000 48,000 48,000 85,000 95,000 100,000 108,000 160,000 77,000
F 99,000 75,000 75,000 165,000 180,000 195,000 204,000 300,000 144,000
Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Asia 2
(Zone 4)
Y 48,000 25,000 30,000 65,000 70,000 58,000 50,000 105,000 45,000
C 73,000 48,000 55,000 105,000 115,000 93,000 80,000 168,000 72,000
F 144,000 75,000 90,000 195,000 210,000 174,000 150,000 315,000 135,000

Close

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Asia 1
(Zone 3)
Y 22,000 20,000 31,000 55,000 60,000 58,000 67,000 95,000 49,000
C 42,000 40,000 56,000 85,000 95,000 93,000 107,000 152,000 78,000
F 66,000 60,000 93,000 165,000 180,000 174,000 201,000 285,000 147,000
Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Asia 2
(Zone 4)
Y 37,000 31,000 30,000 65,000 80,000 59,000 50,000 105,000 45,000
C 62,000 56,000 55,000 105,000 136,000 94,000 80,000 168,000 72,000
F 111,000 93,000 90,000 195,000 240,000 177,000 150,000 315,000 135,000

Close

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Hawaii
(Zone 5)
Y 55,000 55,000 65,000 20,000 40,000 70,000 80,000 55,000 65,000
C 85,000 85,000 105,000 38,000 68,000 120,000 128,000 88,000 104,000
F 165,000 165,000 195,000 60,000 120,000 210,000 240,000 165,000 195,000

Close

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Hawaii
(Zone 5)
Y 55,000 55,000 65,000 20,000 40,000 70,000 70,000 70,000 55,000
C 85,000 85,000 105,000 40,000 68,000 120,000 120,000 120,000 85,000
F 165,000 165,000 195,000 60,000 120,000 210,000 210,000 210,000 165,000

Close

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
North America
(Zone 6)
Y 60,000 60,000 70,000 40,000 30,000 55,000 65,000 50,000 75,000
C 95,000 95,000 115,000 68,000 55,000 88,000 104,000 80,000 120,000
F 180,000 180,000 210,000 120,000 90,000 165,000 195,000 150,000 225,000
Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Europe
(Zone 7)
Y 65,000 65,000 58,000 70,000 55,000 30,000 40,000 65,000 80,000
C 100,000 100,000 93,000 120,000 88,000 55,000 68,000 104,000 136,000
F 195,000 195,000 174,000 210,000 165,000 90,000 120,000 195,000 240,000

Close

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
North America
(Zone 6)
Y 60,000 60,000 80,000 40,000 30,000 55,000 65,000 55,000 75,000
C 95,000 95,000 136,000 68,000 55,000 88,000 104,000 88,000 120,000
F 180,000 180,000 240,000 120,000 90,000 165,000 195,000 165,000 225,000
Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Europe
(Zone 7)
Y 58,000 58,000 59,000 70,000 55,000 30,000 40,000 65,000 80,000
C 93,000 93,000 94,000 120,000 88,000 55,000 68,000 104,000 136,000
F 174,000 174,000 177,000 210,000 165,000 90,000 120,000 195,000 240,000

Close

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Africa and the Middle East
(Zone 8)
Y 68,000 68,000 50,000 80,000 65,000 40,000 30,000 65,000 70,000
C 108,000 108,000 80,000 128,000 104,000 68,000 55,000 104,000 112,000
F 204,000 204,000 150,000 240,000 195,000 120,000 90,000 195,000 210,000
Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Central and South America
(Zone 9)
Y 95,000 100,000 105,000 55,000 50,000 65,000 65,000 30,000 75,000
C 152,000 160,000 168,000 88,000 80,000 104,000 104,000 55,000 120,000
F 285,000 300,000 315,000 165,000 150,000 195,000 195,000 90,000 225,000

Close

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Africa and the Middle East
(Zone 8)
Y 68,000 67,000 50,000 70,000 65,000 40,000 30,000 65,000 70,000
C 108,000 107,000 80,000 120,000 104,000 68,000 55,000 104,000 110,000
F 204,000 201,000 150,000 210,000 195,000 120,000 90,000 195,000 210,000
Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Central and South America
(Zone 9)
Y 95,000 95,000 105,000 70,000 55,000 65,000 65,000 30,000 80,000
C 152,000 152,000 168,000 120,000 88,000 104,000 104,000 55,000 136,000
F 285,000 285,000 315,000 210,000 165,000 195,000 195,000 90,000 240,000

Close

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Oceania and Micronesia
(Zone 10)
Y 55,000 48,000 45,000 65,000 75,000 80,000 70,000 75,000 30,000
C 88,000 77,000 72,000 104,000 120,000 136,000 112,000 120,000 55,000
F 165,000 144,000 135,000 195,000 225,000 240,000 210,000 225,000 90,000

Close

Departure Point Class of Service Destination
South Korea
(Zone 2)
Asia 1
(Zone 3)
Asia 2
(Zone 4)
Hawaii
(Zone 5)
North America
(Zone 6)
Europe
(Zone 7)
Africa and the Middle East
(Zone 8)
Central and South America
(Zone 9)
Oceania and Micronesia
(Zone 10)
Oceania and Micronesia
(Zone 10)
Y 55,000 49,000 45,000 55,000 75,000 80,000 70,000 80,000 30,000
C 85,000 78,000 72,000 85,000 120,000 136,000 110,000 136,000 55,000
F 165,000 147,000 135,000 165,000 225,000 240,000 210,000 240,000 90,000

Close

Example: Using Economy Class on a Tokyo-Los Angeles Roundtrip Itinerary

Step 1 Confirm the zones for the departure and destination points.

Confirm the partner flight award zones for the departure and destination points.

Tokyo = Japan (Zone 1)
Los Angeles = North America (Zone 6)

Step 2 Confirm departure date seasonalities.

Confirm the required mileage for the departure and destination zones and classes of service by using the relevant required mileage chart.

Required Mileage

50,000 miles *2

*2 Since this is a roundtrip itinerary with only 2 international sectors, the Zone 1-A required mileage applies.

Close

Validity

1 year from the itinerary start date. (The itinerary must be started within 1 year of ticket issuance.)

  • *Even if blackout dates are included within the validity period of the award ticket, the validity period will not be extended.

Notes

  • Premium Members who use their miles to redeem awards for their own use are eligible for priority reservations.
    Registered award users who use awards while not accompanied by the AMC member are not eligible for priority reservations.
  • When using an ANA partner airline flight award, a minimum of USD 57 (as of February 2015) must be paid as taxes, Passenger Facility Charge, fuel surcharge, and other fees in addition to the miles that are used for award redemption. Such taxes and fees may change, and they are calculated based on the itinerary, class of service, exchange rates, etc. Furthermore, these taxes and fees must be paid in advance via credit card by the AMC member or the actual passenger at the time of ticket issuance.
  • Please note that departure/arrival times and aircraft types are subject to change without notice.
  • Flights may be operated on a seasonal basis only, service may be suspended, etc. (Even if flights are indicated in the charts, they may not actually be operated.)
  • Depending on the partner airline, there may be cases when awards cannot be used.
  • Please use the ticket according to the order of sectors shown in the itinerary. If a sector was not used, the ticket becomes invalidated and any remaining sectors will also be unusable.
  • Mileage is not accrued when using award tickets.
  • Award tickets cannot be used in conjunction with upgrade awards.
  • If an award ticket is used for a flight, and said flight suffers a delay or cancellation, alternate transportation and accommodation will not be provided.
  • Even if there is only 1 partner airline flight in an itinerary, the required mileage charts above will apply.
  • When using Avianca, flights which are operated by Avianca [AV], TACA [TA], and LACSA [LR] are also eligible.
  • Flight awards cannot be applied towards buses or rail.
  • Awards cannot be used for bus services which are operated under Lufthansa flight numbers or Etihad Airways flight numbers.
  • Suites, First Class, and Business Class may not be available on some Singapore Airlines aircraft (A350-900、A380-800、B777-200ER (retrofitted)、B777-300ER).
  • Flight awards cannot be used for the Beijing-Pyongyang sector that is operated by Air China.
  • Flight awards cannot be used for Air Macau flights which have flight numbers above 9000. (More specifically, it is possible to submit an application, but a reply from Air Macau's reservation system will not be forthcoming.)
  • Only inter-island routes are eligible when using Hawaiian Airlines flights.
  • Flight awards cannot be used for Elite Class on EVA Air flights.
  • Flight awards cannot be used for First Class on Swiss International Air Lines flights.

Please confirm the Terms and Conditions as well as the Application and Collection pages when using award tickets.