Contact Information (Customers Residing in Europe and the Middle East)

This page contains information on making inquiries with ANA.  It includes frequently asked questions about flight ticket reservations and mileage services as well as contact information.Business days and hours are subject to change without notice.


Inquiries in Europe

Telephone Inquiries

Flight Ticket Reservations

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Calls cannot be made to this number from outside of Ireland.

Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.

When your call does not connect to the above number, please call the number below.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Charges for international call to Japan will apply.

Telephone Inquiries

Flight Ticket Reservations

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Calls cannot be made to this number from outside of Sweden.

Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.

When your call does not connect to the above number, please call the number below.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Charges for international call to Japan will apply.

Telephone Inquiries

Flight Ticket Reservations

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Calls cannot be made to this number from outside of Norway.

Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.

When your call does not connect to the above number, please call the number below.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Charges for international call to Japan will apply.

Telephone Inquiries

Flight Ticket Reservations

Phone Number

ANA Moscow office

Business Hours
9:00AM - 5:30PM (not available on weekends or national holidays)
Languages
Japanese, English and Russian

*Times are shown in Russian time, and the Russian calendar applies for national holidays.

Customers calling from outside of Russia should dial +7-495-258-2370. International call charges will apply.

If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.

Choose Your Inquiry Method

Telephone Inquiries

Flight Ticket Reservations

Phone Number
Business Hours
Monday-Friday: 9:00AM - 6:00PM
Saturday: 10:00AM - 1:00PM (not available on Sunday or national holidays)
Languages
English and Greek
General Sales Agent
GALANT HELLAS S. A.
City
Athens

*Times are shown in Greek time, and the Greek calendar applies for national holidays.

Customers calling from outside of Greece should dial +30-210-4286844. International call charges will apply.

If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.

Inquiries at Ticketing Counter

General Sales Agent Galant Hellas S.A. (Athens)

Languages
English and Greek
Address
1st Floor, 33, Zeppou Street, Glyfada, 166 75, Greece
Address
Monday-Friday: 9:00AM - 6:00PM
Saturday: 10:00AM - 1:00PM (not available on Sunday or national holidays)
Phone Number

Customers calling from outside of Greece should dial +30-210-4286844. International call charges will apply.

Telephone Inquiries

Please see the numbers below for inquiries about flight tickets and mileage.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.

When your call does not connect to the above number, please call the number below.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English
  • Charges for international call to Japan will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.

Inquiries in the Middle East

Choose your inquiry method.

Telephone Inquiries

Flight Ticket Reservations

Phone Number
Business Hours
9:00AM - 7:00PM (not available on Friday or national holidays)
Languages
English
General Sales Agent
Sharaf Travel
City
Abu Dhabi

Customers calling from outside of the United Arab Emirates should dial +971-2-6770678. International call charges will apply.

Phone Number
Business Hours
8:00AM - 6:00PM (not available on Friday or national holidays)
Languages
English
General Sales Agent
Sharaf Travel
City
Dubai

Customers calling from outside of the United Arab Emirates should dial +971-4-4060 515. International call charges will apply.

If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
English

Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.

Inquiries at Ticketing Counter

General Sales Agent Sharaf Travel (Abu Dhabi)

Languages
English
Address
Burj Al Saadiyat, Electra Street, Opposite AD CB Bank, Abu Dhabi, UAE
Business Hours
9:00AM - 7:00PM (not available on Friday or national holidays)
Phone Number

Customers calling from outside of the United Arab Emirates should dial +971-2-6770678. International call charges will apply.

General Sales Agent Sharaf Travel (Dubai)

Languages
English
Address
Sharaf Travel Building, Khalid Bin Waleed Street, Bur Dubai, Post Box 21593, Dubai, UAE
Business Hours
8:00AM - 6:00PM (not available on Friday or national holidays)
Phone Number

Customers calling from outside of the United Arab Emirates should dial +971-4-4060 515. International call charges will apply.

Choose your inquiry method.

Telephone Inquiries

Please see the numbers below for inquiries about flight tickets and mileage.

Flight Ticket Reservations

Phone Number
Business Hours
9:00AM - 5:00PM (not available on Friday, Saturday or national holidays)
Languages
English and Hebrew
General Sales Agent
Fly2Japan
City
Tel Aviv

Customers calling from outside of Israel should dial +972-9-9669339. International call charges will apply.

If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Charges for international call to Germany will apply. Payment must be made in euros and German rules will apply for sales conditions, etc.

Inquiries at Ticketing Counter

General Sales Agent Fly2Japan (Tel Aviv)

Languages
English and Hebrew
Address
60 Medinat Hayehudim St. Herzlia Pituach, Israel
Business Hours
9:00AM - 5:00PM (not available on Friday, Saturday or national holidays)
Phone Number

Customers calling from outside of Israel should dial +972-9-9669339. International call charges will apply.