Contact ANA

Contact Phone Numbers

Europe

Country / Business hours
Reservations / ANA Mileage Club

24 hours, open daily
(For English and Japanese, calls will be connected to offices outside of Europe.)
UK Tel: 0808-234-6842 *
For those who cannot dial the number above, please call Tel:[81] (0)3-4332-6834 **
Germany Tel: 0800-1810397 *
For those who cannot dial the number above, please call Tel:[81] (0)3-4332-6838 **

For inquiries in German, please dial the number below.
Tel: 0800-7243798
(Mon.-Fri. 9:00-17:30 / Closed on Sat., Sun. and German Holidays)
France Numéro Vert
Tel: 0800-909-164 *
For those who cannot dial the number above, please call Tel:[81] (0)3-4332-6836 **

For inquiries in French, please dial the number below.
Tel: 0805-542-467
(Mon.-Fri. 9:30-17:30 / Closed on Sat., Sun. and French Holidays)
Italy Numero Verde
Tel: 800-877261 *
For those who cannot dial the number above, please call Tel:[81] (0)3-4332-6840 **
Austria Tel: 0800-298-382 *
For those who cannot dial the number above, please call Tel:[81] (0)3-4332-6844 **

For inquiries in German, please dial the number below.
Tel: 0800-070-6264
(Mon.-Fri. 9:00-17:30 / Closed on Sat., Sun. and German Holidays)
Switzerland Tel: 0800-897-679 *
For those who cannot dial the number above, please call Tel:[81] (0)3-4332-6856 **

For inquiries in German, please dial the number below.
Tel: 0800-002-207
(Mon.-Fri. 9:00-17:30 / Closed on Sat., Sun. and German Holidays)

For inquiries in French, please dial the number below.
Tel: 0800-002-206
(Mon.-Fri. 9:30-17:30 / Closed on Sat., Sun. and French Holidays)
Spain Tel: 900-9-581-99 *
We are currently experiencing technical difficulties with our phone system for passengers contacting us through the number listed above. If you would like to speak with one of our representatives, please contact us at [81] (0)3-4332-6854 **
Ireland Tel: 1-800901642 *
For those who cannot dial the number above, please call Tel:[81] (0)3-4332-6848 **
Netherlands Tel: 0800-022-3158 *
For those who cannot dial the number above, please call Tel:[81] (0)3-4332-6842 **
Belgium Tel: 0800-81853
For those who cannot dial the number above, please call Tel:[81] (0)3-4332-6846 **

For inquiries in French, please dial the number below.
Tel: 0800-81760
(Mon.-Fri. 9:30-17:30 / Closed on Sat., Sun. and French Holidays)
Luxembourg Tel: [32](0)800-81853
For those who cannot dial the number above, please call Tel:[81] (0)3-4332-6846 **

For inquiries in French, please dial the number below.
Tel: [32](0)800-81760
(Mon.-Fri. 9:30-17:30 / Closed on Sat., Sun. and French Holidays)
Sweden Tel: 0201-00439 *
For those who cannot dial the number above, please call Tel:[81] (0)3-4332-6850 **
Norway Tel: 8001-3443 *
For those who cannot dial the number above, please call Tel:[81] (0)3-4332-6852 **
Other countries Tel:[81] (0)3-4332-6834 ** (international call to Japan)

*Only available within its country.
**Calls charged at international rate.

Reservations contact numbers for Russian Federation / Eastern Europe / Greece

For enquiries regarding ANA Mileage Club award, please call [81] (0)3-4332-6834 (international call to Japan).

Country Phone Numbers Business Hours
Russia Tel:[7] 495-258-2370 Mon-Fri 9:00-17:30 (Russian time)
Sat. Sun. and Russian Holidays: Closed
Eastern Europe
(Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Poland, Romania, Serbia, Slovakia, Slovenia)
Tel:[49] (0)211-865950 Mon-Fri 9:00-17:30 (German time)
Sat. Sun. and German Holidays: Closed
Greece Tel:[30] 210-4286844 Mon-Fri 9:00-18:00 (Greek time)
Sat 10:00-13:00 (Greek time)
Sun. and Greek Holidays: Closed

Middle East

< > Country Code, must be used when calling from outside the country.
Remember to omit "0" when it is the first digit of the phone number.
* The general agency will respond in the local language or English.
* Please make sure to dial the correct number.
* Office hours are subject to change without prior notice.
* You may be charged for a local access fee depending on hotels and mobile phones.There may be cases where some mobile phones may not be available for use.
* For enquiries regarding ANA Mileage Club award, please call [81] (0)3-4332-6834 (international call to Japan).

Country City Reservation/Information phone numbers / Business hours General agency
U.A.E Abu Dhabi <971>(0)2-6770678
Mon - Thu, Sat. and Sun.
9:00 a.m. -7:00 p.m.
Closed : Fri. and Public holidays
Sharaf Travel
Burj Al Saadiyat, Electra Street,
Opposite AD CB Bank,
Abu Dhabi, UAE
U.A.E Dubai <971> (0)4-4060 515
Mon - Thu, Sat. and Sun.
8:00 a.m. - 6:00 p.m.
Closed: Fri. and Public holidays
Sharaf Travel
Sharaf Travel Building,
Khalid Bin Waleed Street,
Bur Dubai, Post Box 21593,
Dubai, UAE
Israel Tel Aviv <972>(0) 9-9669339
Mon - Thu, and Sun.
9:00 a.m. - 5:00 p.m.
Closed: Fri., Sat. & Public holidays
Fly2Japan
60 Medinat Hayehudim St.
Herzlia Pituach, Israel

By email

We accept Inquiries & Feedbacks by email. Please fill in the form below.
Inquiries & Feedbacks online form

An Online Dispute Resolution (ODR) platform has been set up by the European Commission: http://ec.europa.eu/consumers/odr/ which provides easy access to alternative dispute resolution. (ADR).

A list of EU member states' national designated bodies responsible for ensuring the rights of passengers can be found on:
http://ec.europa.eu/transport/themes/passengers/air/doc/2004_261_national_enforcement_bodies.pdf

[For EU resident customer with flight to/from United Kingdom]
Inquiries & Feedbacks online form
* For query by email, please send to 'uk_adr_regulations@121.ana.co.jp'. If you do not receive reply to your query within 5 business days, contact us by telephone.
Please note that All Nippon Airways is not required to offer, and does not subscribe to, an ADR scheme.

[For passengers with flight from Germany]
Inquiries & Feedbacks online form

If you are unhappy with our response to your complaint, you can refer your complaint to SÖP*, Germany’s independent arbitration board for public passenger transport that oversees all carriers. Please note that correspondence with SÖP will be in German.

* SÖP Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Fasanenstraße 81
10623 Berlin
https://soep-online.de

European Sales Office's "Registration number" and "VAT number"

Country Registration number VAT number
U.K. FC031261 461 5199 40
Germany 49143027 288 744 166
France 791 976 269 52 791 976 269
Italy 822435 12438231008
Switzerland 600-1760013-4 41 3325
Belgium 0525 809 680 BE 525 809 680