We sincerely apologize for any inconvenience caused by flight delay or cancellation.
Changes and Refunds
- Flights that are delayed or canceled due to involuntary reasons such as aircraft maintenance can be changed or refunded.
- It is not possible to change reservations on the ANA website less than 20 minutes prior to the scheduled flight departure.
Please complete the procedures within the timescale(s) given below after a flight delay or cancellation has been decided.
Changes: Once the flight cancellation/delay is confirmed, transfer procedures must be completed 20 minutes prior to the scheduled flight departure.
Refunds: Within 1 year and 30 days since the travel start date or if not yet started, the issuing date
- * Your Reservation Number / e-Ticket Number will be required.
Make changes?
Get a refund for flight ticket?
- * ANA will pay for expenses (transportation and accommodation) in the event of a change on the day before or on the day of the flight, to the extent determined by ANA.
Related Pages
- Reservation Changes due to ANA's responsibilities such as aircraft maintenance (ANA Flight Transfer)
- Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to a Flight Operated by Another Airline)
- Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to another regular public transportation authority)
- Involuntary Refunds due to ANA's responsibilities (such as aircraft maintenance)
- Changes to Departure and Arrival Airports