Expectant Mothers and Families with Children
ANA is happy to help ease the stress of traveling by offering special assistance to pregnant women, unaccompanied minors and families with young children—from reservation to arrival.
Traveling While Pregnant
ANA is pleased to offer special help to travelers who are expecting.
Preparing for Your Journey
We want all of our travelers to have a comfortable travel experience. If you are pregnant, we need to make sure it is safe for you to travel on such a long journey. And if it’s safe to travel, we offer you assistance along each step of your trip.
Expectant mothers within 28 days of their due date need to fill out a Medical Information Form prior to flying and bring the form to the airport on the day of departure.
Download the Medical Information Form.
The medical information form must indicate that there are no complications of pregnancy, that the passenger has no health problems preventing them from flying, and the due date. The form must be issued by a physician no more than seven days before departure.
- You do not have to use the form provided, any obstetrician’s certificate or form is accepted as long as it has the required information.
- Passengers within 14 days of their due date must be accompanied by a physician.
At the Departure Airport
If you are traveling alone, ANA offers assistance that includes escorting you from the airport check-in counter to the boarding gate, where you will be able to board early. Please contact ANA by phone at least 72 hours prior to departure to request this service.
This service applies only to ANA-operated flights. For codeshare flights—those operated by other carriers—please check with the operating carrier.
In-Flight Service
Our cabin crew will gladly assist you with stowing your luggage and any other assistance you need while we’re in the air.
Seats
Seats can be reserved either online or by telephone.
- Pregnant woman within 28 days of their due date cannot be seated in emergency exit rows.
- Your assigned seat could change, due to a change in aircraft type or for other reasons.
Connecting/ Arrival Airport
ANA is happy to assist you at your arrival and/or connecting airport. Airport staff will escort you from the disembarking gate to the arrival lobby or passenger pickup area, or to the boarding gate for a connecting flight.
- If the connecting flight will depart from a different terminal, airport staff will escort you to the terminal shuttle.
Please contact ANA by phone at least 72 hours prior to departure to request this service.
Maternity Mark Tags
ANA in Japan provides original "Maternity Mark" tags to expectant mothers upon request. These tags can be worn to indicate that you are pregnant, especially helpful in situations such as on public transport or in long lines.
Need More Assistance?
Families with Children
ANA is pleased to offer special assistance for families with young children.
At the Departure Airport
Airport support is available from the check-in counter to the boarding gate (or to the lounge for eligible passengers) for adult passengers traveling with 1 or more children under 3 years old. Please contact us in advance if you require this assistance.
Baby Strollers
Due to limited cabin space, we ask that you check in your stroller with your baggage (with all personal items removed). Strollers are not subject to checked baggage restrictions.
Strollers are available to borrow at some airports. If you would like to borrow one, please let us know when you check in.
A limited number of baby strollers may be brought on board only if they fall within the stipulated size regulations when folded.
- You can confirm the size regulations for carry-on bags here.
- As only one item of carry-on baggage is allowed, passengers bringing a baby stroller on board cannot bring other carry-on items with them aside from personal effects such as handbags, cameras and umbrellas.
- Please fold and store your baby stroller in a case before passing through the ticket gate. If you do not have a case of your own, our staff will provide you with a plastic bag specifically for use with baggage.
Fares for Children
Children under 2:
- If not using a seat: Infant fare (10% of the applicable adult fare)
- If using a seat: Child fare (75% of applicable adult fare)
- Availability and discount percentage may vary depending on the route and class.
- Some aircraft, such as the B777-300ER/B787, do not allow infants to be assigned to seats on board. Please check details before ticketing.
Children between 2 and 11 (accompanied):
- Child fare (75% of applicable adult fare)
- Availability and discount percentage may vary depending on the route and class.
Details on Child Passengers
If you are traveling with an infant, please be sure to inform us, as there may be boarding limitations.
Children ages 5 to 11 may travel alone. For acceptance conditions, please see Unaccompanied Minors section of this page.
| Age of Child | Accompanying Passenger | Seats | Applicable Fare |
|---|---|---|---|
| Less than 8 days old | Not permitted to travel | - | - |
| 8 days old to under 2 years old (no seat) | Must be accompanied by someone at least 12 years old* | Travel in adult's lap | Infant fare |
| 8 days old to under 2 years old (with own seat) | Required | Child can be seated in a child seat for much of the flight, but should be held in your lap while the seat belt sign is turned on. Your child seat/baby carrier can be brought on board as long as it meets ANA’s child seat requirements. ANA does not lend child seats. |
Child fare |
| 2-11 years old | Required | Child must be in a seat. | Child fare |
| 5-11 years old (unaccompanied) | - | Child must be in a seat. | Adult fare |
- * One adult may accompany no more than two children under 2. In this case, child seats are required.
In-Flight Support
For un-ticketed children under 2:
- Fasten the seat belt over yourself only and hold your baby securely on your lap above the seat belt.
- If you are using a baby carrier, fasten your seat belt first and then put on the carrier.
- We will gladly assist you with stowing your bags.
Bassinets with baby blankets are provided on all international aircraft for infants not occupying a seat. Please reserve by telephone 48 hours prior to departure.
- The number and position of bassinet seats are limited.
- Bassinet size: 85cm x 45cm x 33cm, weight: maximum 10kg
- Bassinets may differ depending on aircraft and are not available in First Class.
- All planes have a lavatory equipped with a tabletop for diaper changes.
We also provide a special blanket for passengers who have requested a bassinet. In addition to being gentle to the touch, the material used in this soft, light blanket strikes a great balance between heat retention, ventilation and absorbency to help your baby relax. Moreover, the blanket is made from the same type of fabric used in Uchino's Marshmallow Puff Gauze, which comes recommended by the Japan Atopic Dermatitis Patients Association.
- OEKO-TEX® STANDARD 100 Product class I
- Patented technology
ANA supplies toys for your little ones to make their journey more enjoyable.
Carry-on Car Seats
If you wish to carry your child’s car seat and use it onboard, it must be certified in Japan (MLIT), Europe (ECE R44/UN R44), US (FMVSS1) or via the "CARES" system.
Also, you are asked to attach/remove it by yourself on board.
Check if your car seat meets ANA requirements
If you wish to use a child seat, please reserve a seat in advance and purchase a child fare.
Due to safety reasons, a window seat is preferable for a child seat.
- If you wish to select an aisle seat, one in the center block is preferable.
- Please note that we may ask you to change your seat if you select a seat other than that recommended above.
The child seat must be secured with the seat belt at all times. If the device cannot be secured, it cannot be used onboard even if it meets other standards.
- This may apply especially for First Class and Business Class seats on international flights and Premium Economy seats on domestic flights, as these seats are wider and may make it difficult to secure the device with the seat belt.
Children’s Carry-on Beds
Portable bed products for children (such as JetKids BedBox or Fly-Tot) can be brought on board; please use a window seat or center seat in the section between the aisles as a general rule.
- These products cannot be used during taxiing, takeoff, landing, or when the fasten seat belt sign is turned on.
- As with other carry-on baggage, carry-on beds must be stored in the overhead compartment or under the seat during these times.
- You may be asked to refrain from usage of a children’s bed depending on the circumstances.
Baby Meals/ Child Meals
Please request special meals at least 24 hours prior to departure on the ANA website or by phone.
- The menu will differ by route. Please confirm details at the time of reservation.
- Please note that we may not be able to honor your request, depending on factors such as route, aircraft type, etc.
Powdered milk is available on board. However, we recommend that you bring your own since there are limits in quantities and types.
Diapers
A limited number of diapers (sizes M and L) are available on board. However, we recommend that you have an adequate supply of diapers for your trip.
Choosing Seats
Most seats can be pre-assigned either online or by telephone. If you want your infant to travel in a seat, please apply by telephone.
- Infants who will occupy their own seat (and are of an age applicable for the child fare, namely at least 8 days old but less than 2 years old) cannot use First Class on any of our aircraft types or Business Class on certain Boeing 787 and Boeing 777-300ER aircraft.
- Children are not allowed in emergency exits rows. Additionally, passengers traveling with an infant may not be seated in the same row as another passenger traveling with an infant due to limited oxygen mask availability.
- It’s possible that your assigned seat will change due to change in aircraft type or other reasons.
- There may be other times where we may not be able to honor your seat request.
- ANA does not lend child seats. Customers should bring their own child seat.
At the Arrival/ Connecting Airport
Connecting or arrival airport support is available for adult passengers traveling with 1 or more children under 3 years of old. Please reserve 72 hours prior to departure by telephone.
At the arrival airport, staff will escort passengers from the disembarking gate to the arrival lobby or passenger pickup area.
For connecting flights, ANA staff will escort passengers from the disembarking gate to the check-in counter or the boarding gate for a connecting flight. (If the connecting flight will depart from a different terminal, airport staff will escort them to the shuttle bus area.)
Need More Assistance?
Unaccompanied Minors: ANA Junior Pilots
We are happy to offer support for children 5 to 11 years old who are traveling alone on international flights—from departure to arrival—through our Junior Pilot program. Please contact ANA in advance to use this program.
The ANA Junior Pilot program is only available to unaccompanied minors. It does not apply if the child is accompanied by someone over 12 years old (or over 18 years old for flights to and from Mexico City; see below).
- This program applies only to ANA operated flights. For codeshare flights, please check with the operating carrier.
- ANA offers extra assistance to children up to 13 years old who are traveling alone on flights to and from Mexico City. See more below.
- Some countries require a consent letter signed by a parent or guardian. Please refer to Special Guidance for your destination country on our Airport and City Information.
Preparing for Travel
The parent / guardian must complete the required items on the Unaccompanied Minor Consent Form in English, then print it and submit the form when checking in at the airport.
- A consent form must be completed for both the outbound and return flights.
- A Spanish version of the form must be completed for flights to and from Mexico City.
Kids Travel Guide
ANA has created a fun illustrated guide to the main steps, from pre-flight preparations to arrival. Please review it with the child ahead of time. Get the guide.
At the Departure Airport
It is important that you arrive at the airport well in advance and proceed to the ANA check-in counter, where your child will receive an ANA Junior Pilot badge to wear.
Please try to check in early during the summer and winter vacation seasons, and other holidays when airports are especially crowded.
- You cannot use self-service check-in machines to check in an unaccompanied minor.
Once preparations for departure are complete, our staff will escort the child from the airport counter to the cabin. Family members can accompany the child up to the security checkpoint.
- If your child has a mobile phone, please turn it completely off before boarding.
In-Flight
- ANA provides original goods and toys for kids during the flights (while supplies last).
- Upon arrival, the child should remain seated until escorted off the plane by the cabin crew.
Connecting/ Arrival Airport
Our staff will escort the child to the arrival lobby and deliver them to the designated adult who picks them up.
- We will ask the person who is picking up the child to present identification and sign a release form.
Our staff also will assist children with connecting flights.
- If your child has a connecting flight operated by another airline, please check conditions for acceptance ahead of time with the operating carrier.
- Please note that a guardian or other representative must meet and accompany the child at the transit point when connecting to a flight operated by another airline.
Minors Traveling to Mexico
The government of Mexico requires special permission for children under the age of 18 traveling to and from Mexico alone or with the person who is not the parent or guardian.
- Children under 13 who are traveling alone to Mexico are required to use ANA Junior Pilot.
- Children between the ages of 14-17 traveling alone to Mexico should request ANA Airport Support.
- Children between the ages of 14-17 traveling alone who cannot use ANA Airport Support and passengers up to 18 traveling with a person who is not their parent/guardian require a consent form signed by their parent or guardian before boarding.
- Download the consent form and complete it in Spanish.
- Without parental consent, ANA may deny the passenger from boarding.
Before departing Mexico, a child exit authorization form is required for a child under 18.
- Fill out the form here
- Print three copies of:
- The completed form
- The child’s passport
- The child’s birth certificate
- The parent or guardian’s ID
- The accompanying adult’s ID (if not a parent or guardian).
- A resident card for Mexico (if applicable)
Please check the Mexican Embassy website for the latest information.
Minors Traveling Alone to the UK
In accordance with UK regulations, minors under the age of 18 entering the UK without their parent or guardian require a consent letter signed by the parent or guardian.
- The consent letter must be filled out in English.
- Without the Consent letter ANA may refuse the carriage.
- Unaccompanied passengers between the ages of 5 and 11 are required to use ANA Junior Pilot.
- Unaccompanied passengers between 12 and 16 can request ANA Airport Support.
Minors Traveling Alone to Germany
In accordance with German law, minors under the age of 18 entering / departing from Germany alone (including transit passengers*) must prepare a consent letter signed by a parent / guardian.
Applicable passengers should contact their nearest German embassy, consulate or honorary consul.
If you are a German resident, we request you contact your nearest Federal Police office or relevant public institution.
- * Before proceeding to their boarding gate, all passengers arriving in Germany taking a connecting flight to another country covered by the Schengen Agreement must go through entry procedures at the first German airport at which they arrive.
Entry / departure procedures may take an extended amount of time if the passenger does not possess a letter of consent.
However, please note that carrying this letter does not guarantee permission to enter / depart from the country, as this is at the discretion of immigration officer.
In addition to the above, passengers aged between 5 and 11 traveling alone are required to use ANA Junior Pilot.
Terms & Conditions
- A child discount cannot be applied to a trip in which a child is an unaccompanied minor from a Japanese airport. Please note that the adult fare will apply. Since the applicable fare varies depending on the country of departure, please contact us if the child will be traveling from an airport outside Japan.
- Your child may not be allowed to board the aircraft if there is an indication that the flight may not operate as scheduled due to the weather conditions, etc.
- ANA Junior Pilot badge will be distributed, and child needs to wear around his / her neck.
- A parent or guardian must sign a form stating that the minor is able to understand and follow the instructions of the carrier's staff and is able to take care of themselves.
- Children using the ANA Junior Pilot service will not be seated near emergency exits.
Contact
Within Japan
Navigation Dial (flat rate from anywhere in Japan): 0570-029-709
Tokyo: +81-3-6741-1120
Dial a number above and select "2" when the automated voice system is prompted.
Outside of Japan
Please contact ANA International Reservation and Information Center of each branch.