This page provides information about upper body holding aid equipment including assist seats and support belts for customers who have difficulty in keeping a seated position.
Assist seats, support belts, pillows, and blankets are available free of charge to help customers keep the upper part of their body in place.
Reservation in advance is required.
It may not be available in the seats of some aircrafts. (A320-200neo, B767-300ER, B787-8 (240 seats))
There are seating restrictions depending on the size, so please contact the ANA Disability Desk.
In corporation with SEEDS CO., LTD, Assist Seat Size-M/Size-L are modified and developed Carrot-3 car seat for use and installation on aircraft cabin seat.
With the awareness that there are only a few tailored car seats made for children with disabilities, motivated the development of the CARROT car seat.
The initial stages of development began in 1997 and from that, the first CARROT chair emerged in 1999. This had been the first car seat for children with disabilities produced in Japan that complies with all of Japan’s safety standards including crash tests.
The CARROT series has been the preferred choice by children in 39 countries including Germany, United States and Australia along with Japan. Since its inception, we have been dedicated to its development and improvement, in keeping with current standards and feedback we receive. We continue to strive for excellence in all of its facets.
A support belt is a supplementary belt designed to hold the upper body. Support belts are available free of charge for customers who experience difficulty in maintaining an upright seated position for reasons such as a disability.
Pillows and blankets may be inserted in the space between the seat and the passenger to provide additional support and stability while seated.
48 hours prior to departure
96 hours prior to departure
Please note that for safety reasons emergency exit row seats are not available for customers who need assistance.
Customers who need assistance when having their meal or using the lavatory are asked to travel together with an escort. ANA staff and cabin attendants cannot provide this kind of assistance.
Since some aircraft are not designed to accommodate customers requiring mobility assistance who are accompanied by a child younger than three years of age, please inquire in advance.
For codeshare flights operated by our partner airlines, the regulations of the relevant partner airline will apply. Special assistance on such flights may differ from that offered by ANA. For details, please contact the partner airline operating the flight directly.
Available for customers using ANA, AIRDO, and Solaseed Air-operated flights.
For other airlines, please contact the ANA Disability Desk.
Customers using ANA-operated flights reserved with an ANA flight number are eligible.
Please arrive early at the airport in order to have leave enough time for necessary procedures.
60 minutes prior to the departure time
120 minutes prior to the departure time
Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.
If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask. Please request this service upon making your reservation or contact the ANA Disability Desk to request it instead.