Contact Information (Customers Residing in Hong Kong)

This page contains information on making inquiries with ANA. It includes frequently asked questions about flight ticket reservations and mileage services as well as contact information.


Make an Inquiry

Please choose your inquiry type.

This page contains contact information for inquiries regarding flight ticket reservations.

Before Making Your Inquiry

You can also check for information on the ANA website.

Choose Your Inquiry Method

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Telephone Inquiries

Inquiries in Japanese / English

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily

Calls cannot be made to this number from outside of Hong Kong.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.

When your call does not connect to the above number, please call the number below.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily

Charges for international call to Japan will apply.


Inquiries in Cantonese

Phone Number

ANA Hong Kong Office

Business Hours
Monday-Friday: 09:00AM - 06:00PM
Closed on Saturdays, Sundays and public holidays

There is no charge for fixed line to call within Hong Kong.
Customers calling from outside of Hong Kong should dial +852-2810-7100. International call charges will apply.

Chat Inquiries

Service hours: Weekdays: 09:00-17:30 (JST) / Weekends, national holidays, and December 30 to January 3: 09:00-17:00 (JST)
(You can make certain types of inquiries via the chat function during service hours by using the link below.)

It is not possible to check seat availability, make new flight reservations, change or cancel existing reservations, or make payments using this function.
*Please kindly note that we may be unable to respond to you via the chat function depending on the details of your inquiry.

*The chat function may be unavailable if you are using an unsupported browser.
Please see our Recommended Environment page if the chat function is not displayed.

This page contains contact information for ANA Mileage Club and mileage-related inquiries. 

Before Making Your Inquiry

The below procedures can be completed in Manage Profile from My Menu on the Top page of ANA Website after logging in.Opens in a new window

- Change address
- Change password
- Retroactive mileage registration

- Change e-mail address
- Change your main card
- Award user registration

Choose your inquiry method.

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Telephone Inquiries

Inquiries in Japanese / English

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily

Calls cannot be made to this number from outside of Hong Kong.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.

When your call does not connect to the above number, please call the number below.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily

Charges for international call to Japan will apply.


Inquiries in Cantonese

Phone Number

ANA Hong Kong Office

Business Hours
Monday-Friday: 09:00AM - 06:00PM
Closed on Saturdays, Sundays and public holidays

There is no charge for fixed line to call within Hong Kong.
Customers calling from outside of Hong Kong should dial +852-2810-7100. International call charges will apply.

ANA Group aims to deliver services that accord with the wishes of each individual customer. Your feedback is very important to us and will be used to help improve our services.

Email inquiry

*Our response may be delayed if the message is received during non-business hours.
*Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.