Frankfurt Airport

Traveling to and from Frankfurt

On this page, you will find the information you need to easily make your way through Frankfurt International Airport and to your destination.

Guide to Germany’s Frankfurt International Airport

Arrival and departure terminal maps and other information for navigating Frankfurt International Airport.

Arrival Terminal

Arrival map of Frankfurt airport
Airport Map Information

Flights operated by ANA group will arrive at Terminal 1 of Frankfurt Airport. On level 3 (Hall B) of Terminal 1, there are Immigration booths, Customs (1), escalators and elevators.

On level 2 (Hall B), there is an information counter, a currency exchange booth, the S-Bahn regional train station, a passageway to the long-distance train station, escalators and elevators.

On level 1, Halls C and B each have a baggage claim area and Customs (2). There is also an information counter, escalators and elevators. Near exit 6, there is a currency exchange booth, train station, bus stops and taxi stands.

Immigration

There is no requirement to have an entry card for Germany. See Special Guidance info on this page for details if traveling to and/or between Schengen countries.

Customs

Checked baggage will be inspected at Customs 1 and 2.

Unaccompanied Minors
  • Letter of Consent is required for the travelers under the age of 18 entering and/or departing from Germany without parents/guardians.
  • In accordance with German law, minors under the age of 18 entering and/or departing from Germany alone (including transit passengers) must prepare a consent letter signed by a parent/guardian.
    • Applicable passengers should contact their nearest German embassy, consulate or honorary consul. If you are a German resident, please contact your nearest Federal Police office or relevant public institution.
    • In addition to the above, passengers between 5 and 11 traveling alone are required to use ANA Junior Pilot program.

Departure Terminal

Departure map of Frankfurt airport
Airport Map Information

Flights operated by ANA group will depart from Terminal 1 of Frankfurt Airport.

The ANA check-in counters (678 to 681) are located in Hall B on level 2 of Terminal 1, close to Entrance 6. There is a tax refund counter nearby, an application counter for VAT refunds on checked baggage (Zoll)and an information counter.

Close to the boarding gate, there is the Lufthansa Business Lounge and the Lufthansa Senator Lounge as well as a smoking room. Get details on Frankfurt airport lounges.

Check-In
VAT refunds

A value-added tax (VAT) is applied to items purchased in Germany or other EU countries, but visitors may apply for the refund of the tax.

  • VAT refunds may not be provided by some shops, please check the shop for tax-free handling and process a Tax Refund Check.
  • Show the purchased item, your passport, boarding pass and Tax Refund Check to the Customs official at departure and have the check stamped.
Fast Track Security Screening

Some travelers are eligible for Fast Track Security Screening. Travelers should look for the Gold Track signs.

Eligible Travelers

  • First class
  • Business class
  • Diamond service members
  • Platinum service members
  • Super Flyers members
  • Star Alliance Gold members

Transit

The free “SkyLine” shuttle service connects Terminal 1 and 2 in the airport.

  • It takes about 1 minute to get from Terminal 1 (A, Z) to Terminal 1 (B, C).
  • It takes about 2 minutes to get from Terminal 1 (B, C) to Terminal 2 (D, E).
  • Lufthansa and Austrian Airlines use the same Terminal 1 as ANA.
Shuttle train map of Frankfurt airport
Airport Map Information

The SkyLine connects the different areas of Terminal 1 and 2. Stops A/Z, B, and C are located on level 4 of Terminal 1, while stop D/E is located on level 4 of Terminal 2.

Adjacent to Terminal 1 is the Sheraton Frankfurt Airport Hotel & Conference Center, the Frankfurt Airport Center, and parking lots, as well as a passageway to the AiRail Terminal and the long-distance train station.

Transiting from ANA to Other Airlines
Transit from ANA map of Frankfurt airport
Airport Map Information
  • On level 3, there is an information counter and the Lufthansa Lounge. Get more details on the Lounges.
  • On level 2, there is a currency exchange booth, an information counter, ANA check-in counters, the S-Bahn regional train station, and the passageway to the long-distance train station, as well as escalators and elevators.
  • On level 1 (Halls B/C) of Terminal 1, there is the baggage claim area.

Passengers connecting to Germany domestic flights or flights to a Schengen country should proceed to Immigration and Customs on Level 3 (Hall B) of Terminal 1.

  • After passing through Immigration and Customs, passengers connecting to A/Z in Terminal 1 or D/E should take the escalator up to Skyline stop B.
  • Passengers connecting from Hall B should go down to level 2 (departures).
  • Passengers connecting to Gates A should pass through security or the priority security lane on level 2 and then proceed to Gates A.
    • Note: When connecting to Gates A1 to 69, you must take the elevator down to the underground level and walk through the connecting tunnel to the gates.
  • Passengers arriving at Gates C who are going to Hall A/Z or D/E should proceed to SkyLine stop C.

Passengers connecting to a non-Schengen country do not need to enter Germany.

  • Passengers connecting to Gates B should go to level 3 to pass through security or the priority security lane, take the elevator down to level 2, and continue to the boarding gate.
  • Passengers connecting to Gates C should go from level 3 to Hall C.
  • Passengers connecting to Gates D/E in Terminal 2 or Z11 to 25 should take the SkyLine to the relevant stop.
Transiting from ANA to Other Airlines
Transit from other airlines to ANA map of Frankfurt airport
Airport Map Information

Passengers connecting from a Germany domestic flight or a flight from a Schengen country should proceed to the ANA check-in counters (678 to 681) on level 2 (Hall B) of Terminal 1 to perform check-in procedures. After check-in, pass through security or the priority security lane, go through Immigration, and then continue to the boarding gate at Gates B40 to 48. Passengers arriving at Gates A1 to 69 should take the elevator next to A15 down to the underground level, walk through the connecting tunnel, and proceed to Gates B.

On level 2, there is also an information counter, the Lufthansa Business Lounge, the Lufthansa Senator Lounge, escalators and elevators. On level 3 (Hall B) of Terminal 1, there is an information counter, security and the priority security lane.

Passengers connecting from a non-Schengen country arriving at Gates D or E in Terminal 2 or Gates Z should take the SkyLine to Gates B or C in Terminal 1 without entering Germany, and then proceed to security.

Traveling Between Schengen Countries

The establishment of the EU and the Schengen Agreement has simplified entry and departure procedures within Europe. Once a Japanese national has arrived at one of the Schengen countries, travel within that country is treated as “internal domestic” travel. The following entry and departure procedures apply to passengers traveling from one Schengen country to another Schengen country.

  • Entry:
    • Taken only in the first country of arrival.
    • Customs inspection for carry-on baggage is made at the first country of arrival and at the final destination for checked-in baggage.
  • Departure:
    • Taken only in the last Schengen country to be departed from.
    • The Customs inspection is made at the destination country.

Note: Entry/departure procedures may take an extended amount of time if the passenger does not possess a letter of consent. This letter does not guarantee permission to enter and/or depart from the country, since this is at the discretion of Immigration officer.

Visa

Passengers who plan to obtain their visa after their arrival in a Schengen country other than Germany will need a Schengen visa when going through Immigration in Germany. Passengers to whom this condition applies should inquire with their nearest German embassy or consulate.