Entertainment and Wi-Fi [Japan Domestic Flights]

With our in-flight internet access, you can get online, use your email, and remain connected to your social media using your smartphone, tablet, or other device with Wi-Fi connectivity during your flight. The service is available from approximately 5 minutes after takeoff to approximately 5 minutes before landing.

• * When using a web browser, enter "http://www.ana-inflight-wifi.com" in the url bar.
• * If you are using "My Booking" in ANA app, WiFi connection is also available by tapping "Connect to In-Flight WiFi" button.

• * In the nature of satellite service, your connection may become disconnected or unstable due to weather conditions or conditions on the flight route in the particular area.
• * Limits apply to the viewing of online videos and the downloading or uploading of large amounts of data.
• * Please download ANA app before flight. It cannot be downloaded during flight.
• * In-flight Wi-Fi access is not available on Dash 8-400.

Turn "Wi-Fi" on, select the "ANA-WiFi-Service" wireless network SSID, and connect.
When the browser is opened the ANA Wi-Fi Service portal site will be automatically displayed.

• * If it does not appear, enter "http://www.ana-inflight-wifi.com" in the url bar.

• This service uses wireless LAN technology. Please be aware that there are possibilities of communication interception and unauthorized access in a similar way to the use of other wireless hotspots where public access is available. We highly recommend the security measures such as firewall and/or security software at your own responsibility while using this service.
• As the service is provided by satellite, communication may become unstable or the connection may be cut off in certain areas depending on the flight route and weather conditions.
• Limits apply to the viewing of online videos and the downloading or uploading of large amounts of data.
• You may encounter difficulty connecting to the internet when there are many passengers accessing the service.
• In order to not disturb other passengers, we kindly ask you to refrain from using voice & video call function such as Skype.
• The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons.
• ANA shall not be held responsible for any loss of data or damage to passenger devices.

First, please check that your electronic device supports Wi-Fi. Next, try to connect again by following the procedures below. If the problem continues, we recommend that you contact the manufacturer of your digital device, or your network administrator in the case of company laptops.

1. Turn on Airplane Mode.
2. Turn on your Wi-Fi.
3. Select the "ANA-WiFi-Service" wireless network SSID.
4. Launch the ANA app and select Japan Domestic In-Flight WiFi from the bottom menu.
5. Connect.
   If you do not use the ANA app, open a browser on your device (*).

1. Turn on your Wi-Fi (wireless LAN).
2. Select the "ANA-WiFi-Service" wireless network SSID.
3. Open a browser on your device (*).

• * If the ANA Wi-Fi Service portal site is not displayed, please enter "http://www.ana-inflight-wifi.com" in the address bar.

Please check if your ANA app is updated to the latest version.
Please also check if you are connecting from a supported browser.

The following OS and browsers are supported.

• * Please update your OS and browsers to the latest version.
• * Some smartphones/tablets with Android 13 and above does not support wireless video content.

On devices running iOS13 and later, location permission may be required to connect.

1. Go to Settings and select the ANA app.
2. Turn on location permission.

1. Go to Settings and select the ANA app.
2. Turn on local network access.

If you are using an iPhone, you will need to turn off Private Browsing Mode.

You need to enable JavaScript and cookies.
Clearing your browser cache (history) may solve the problem.

• * We use JavaScript to provide a safe environment for customers using the service. If your device does not support JavaScript, it cannot be used for in-flight Wi-Fi internet access. Please enable JavaScript if your device supports it. You must enable cookies on your device. A cookie is a small data file that will be saved on your device when using a web browser.

We do not expect such interruptions to occur frequently, but if your connection is interrupted, you will be able to continue using the internet by relaunching the browser. If you are using a VPN, you may need to log in to the VPN session again.

On international flights, you will be able to enjoy entertainment programs on your personal monitor screen.

• * LIVE TV is not available.

Our Internet connection service provider is Panasonic Avionics. Please contact Panasonic Avionics if you have any inquiries about terminal settings.

Panasonic Avionics

Phone reception hours (JST): Mon. - Fri. 9:00AM - 5:30PM (except Sat., Sun., Public holidays, Year End and New Year holidays.)

• * All images used are for illustrative purposes only.