We are here to assist you at the airport to ensure that you travel in peace.
Due to the spread of the Novel Coronavirus (COVID-19), prescribed services may not be provided due to applicable laws and regulations or travel conditions of the relevant countries.
ANA will continue our effort to maintain airport service as well as top safety to our customers and take preventive measures upon providing assistance service to our customers.
Thank you for your understanding, however, airlines will not be responsible for any changes or measures and any incurred expenses related.
Reservations for airport assistance must be made by telephone at least 72 hours prior to the departure of the flight for which support is requested.
Online reservation is not available.
Customers who meet the following four criteria are eligible to use the service at all airports*1 where ANA Group has regular international flights. Furthermore, customers traveling together are also eligible for support if each of them match any of the following descriptions: A lone adult passenger accompanying one or more children aged 3 or under; an elderly passenger (aged 65 or over) boarding alone; an expectant mother boarding alone.
Airport staff will escort passengers from the check-in counter to the boarding gate (passengers who are eligible to use the ANA lounge or an ANA partner lounge will be escorted from the check-in counter to the lounge).
Passengers will be escorted from the disembarking gate to the flight connection counter or the boarding gate for a connecting flight by airport staff. If the connecting flight will depart from a different terminal, passengers will be escorted to the shuttle bus area.
There is a limit to the number of passengers who can use this service when connecting to another flight. For further information, please inquire over the telephone.
Airport staff will escort passengers from the disembarking gate to the arrival lobby or passenger pick-up area.
9:00 to 18:00 (available year round)
Dial a number above and select "2" when the automated voice system is prompted.
If you need to make an inquiry outside of the business hours of 9:00 to 18:00, please contact the International Reservation(Japan site only) and Customer Service Center.
Please make your inquiry from Contact Information
For your pleasant journey, ANA is happy to help you.
The ANA Group provides assistance for passengers with disabilities or for those who are ill or injured to assure a safe, secure and comfortable travel.
We provide assistance for customers traveling with a much loved pet.