Offering our customers assistance for a comfortable flight (International Flights)

To provide a pleasant journey, the ANA Group is pleased to offer information and assistance to customers, including disabled passengers, pregnant women and elderly passengers at the airport from departure to arrival, and of course, during the flight.


Response to the spread of the Novel Coronavirus (COVID-19)

Due to the spread of the Novel Coronavirus (COVID-19), prescribed services may not be provided due to applicable laws and regulations or travel conditions of the relevant countries.

  • If a PCR or antigen test is required at the airport upon arrival, waiting time for travelers may take longer than usual and escort service may be limited due to restrictions.
  • If isolation (or other quarantine) measures are required as part of quarantine measures at the time of destination entry, please note that there is a possibility that the traveler may be restricted from meeting others upon arrival if the traveler is requested to be transferred to a government-designated accommodation or isolation facility.

ANA will continue our effort to maintain airport service as well as top safety to our customers and take preventive measures upon providing assistance service to our customers. Thank you for your understanding, however, airlines will not be responsible for any changes or measures and any incurred expenses related.

We will assist disabled passengers to meet special requests

The ANA Group provides assistance for passengers with disabilities or for those who are ill or injured to assure a safe, secure and comfortable travel.
If you need any assistance, please let us know. 

At the ANA Disability Desk, we are here to provide customers with consultation and assistance on the use of our service.
If you need special attention or service due to physical limitations or being under treatment, or to use medical equipment during the flight, please do not hesitate to contact the ANA Disability Desk.

We assist passengers who need special assistance during their journey