For passengers traveling with pets (International Flights)

We provide assistance for customers traveling with a much loved pet.

For passengers traveling with pets

We provide assistance for passengers traveling with a much loved pet.

Special attention

ANA will handle your pet with the utmost care so that it can travel as comfortably as possible. However, as the conditions on an aircraft are very different to a pet's everyday environment, transporting your pet by air may affect their health. There are risks of pets that could lead to weakness, injury, or even death. Please only consider using this service after thoroughly reading the cautionary notes.

Please note that ANA cannot be held responsible for the injury or death of a pet if it is attributable to the pet's inherent qualities such as their health condition and predispositions (including the effects of air pressure, temperature, humidity, and noise), or any container inadequacies, etc.

Each country/region has its own regulations governing the import/export of live animals. Prior to travel, please make sure to contact the quarantine office, embassy or other similar authorities of your departure and destination countries/regions to determine the required documentation for import and export of your pet. This may include an export quarantine certificate, import/export permit, health certificate, and import certificate. Please confirm that you have obtained and completed the required forms in advance.

Notes
  • Since regulations vary across countries/regions, customers may not be able to check in their pets as baggage at the airport due to the relevant country/region's laws and quarantine system.
    Customers on flights to, and subsequently entering the United Kingdom, Hong Kong, or Australia*1 cannot check in their pets at the airport. In this instance, customers must contact a cargo agent regarding the possibility of transporting their pets as cargo.
    • *1.Perth Airport does not allow carriage of pets from/to Perth as check-in baggage
  • In accordance with instructions from the relevant authorities, we have temporarily suspended the check-in of pets on flights to Hangzhou, to/from Shenzhen, and to Guangzhou (from August 1, 2021) in order to prevent the spread of COVID-19.
  • Please note that although we have restarted the check-in of pets on flights to Shanghai Pudong Airport as of June 16, 2021, the Shanghai Municipal People's Government instructs that pets stay on board after arrival while staff appointed by the airport quarantine officer disinfect the cargo compartment (including the pet loading space).
  • Due to the notice issued by Centers for Disease Control and Prevention (CDC), the entry to the United States of dogs from countries and areas that CDC considers high risk for rabies and dogs that have been in countries and areas at high risk for rabies in the past 6 months are temporarily suspended. For details, please refer to "For Passengers Travelling with Dogs to the United States".

Points for Use

Pets falling under any of the following conditions may be more affected by stress and changes in temperature, causing harm to their health.

  • Lack of appetite or energy
  • Labored breathing and elevated heart rate
  • An unsteady walk
  • Excessive nervousness and trembling
  • Excessive nervousness and profuse drooling
  • A panicked state and continued barking

Pets in the following health conditions cannot be transported

  • Your pet is not in a condition fit for air travel.
  • Your pet is pregnant.
  • Your pet is very young (less than four months old).
  • Your pet has a heart problem or a respiratory disease.

The following small animals are only allowed to be transported on aircraft if they are domesticated, are not for sale, and are not livestock.

  • The symbol "〇" indicates "allowed" and the symbol "×" indicates "not allowed".
Class Allowed to Be Checked In Allowed to Be Carried on Board Remarks
Mammals × The immigration conditions for pets vary by country/region.
Birds × Birds of prey (including eagles, hawks, and owls) are not allowed.
Other classes × ×  

The check-in of short-nosed dog breeds is suspended during the summer period (May 1 - October 31) every year. This is because they are more susceptible to heatstroke and respiratory difficulties compared to other breeds, and are more affected by higher temperatures.

Short-nosed dogs that are not accepted

Bulldogs, French Bulldog, Boxer, Shih Tzu, Boston Terrier, Bull Terrier, Brussels Griffon, Chow Chow, Chin, King Charles Spaniel, Tibetan Spaniel, Pug, Pekingese

Baggage and cargo besides pets are loaded into the cargo compartment where pets are loaded.
The environment in the cargo compartment can have a variety of effects on a pet’s health. There is a possibility of pets being left in a weakened physical condition or even dying.

Lighting

The lights in the cargo compartment will be turned off during the flight, and the room will be dark.

Humidity and Temperature

An air conditioner controls the temperature and humidity in the cargo compartment, but the environment may be different from that of the passenger cabin due to factors such as the outside temperature.
It is also possible for the compartment to become hot because of the air temperature and reflected heat, especially in summer.
In addition, since loading/off-loading of the aircraft is done outdoors, the temperature and humidity may vary greatly in summer and winter.

Sound

During takeoff and landing or in flight, noises such as of the engine, machine operation, and wind are audible, as are noises such as of the engine and ground vehicles running during loading and off-loading.

The immigration conditions for pets vary by country/region. Please make sure to contact the quarantine office, embassy, etc., of the departure and destination countries/regions to find out what documentation is required to import/export your pet and prepare all of this documentation in advance. This may include an export quarantine certificate, health certificate, and import certificate.

When you arrive in Japan with your pet, animal import procedure and required documents will vary based on what kind of animal your pet is.

  • Passengers with dogs and cats
    You must submit advance notification to the Animal Quarantine Service of Japan (AQS) at least 40 days prior to arrival in Japan.
    For dogs or cats imported from rabies-free countries or regions, the quarantine period will be completed within 12 hours if you have an export certificate that the animal is fitted with a microchip of ISO standards.
    Please note that the maximum quarantine period will be 180 days in case the conditions does not meet the regulations.
    For further information, see the Animal Quarantine Service (AQS) Web Site.
  • Passengers with rodents, (mammals except for dogs and cats) and birds
    The notification document and the health certificate are required to be submitted to Quarantine Station of Ministry of Health, Labor and Welfare upon arrival of the animal after Sep. 1, 2005. The Health certificate should be issued by the authority of the exporting country.
    Please check MHLW Web Site for more details.

Reservation required via telephone

Your pet will be carried in the cargo section, which is located underneath the passenger cabin.
Advance reservation is required and is not accepted online. For more details and/or to make a reservation, please contact ANA International Reservation and Information Center.
Customers using ANA-operated flights reserved with an ANA flight number are eligible.
(Customers with tickets reserved with the flight number of the partner airline are not eligible.)

Service Fee

When checking in your pet, the fee is not included in the free baggage allowance and the following service fee will apply.
(The fee will be calculated into the departing country/region's currency at the time of check-in.)
Area1: North America/Latin America/Hawaii
Area2: Europe/Russia (West of the Urals)/Africa/Middle East
Area3: Russia (East of the Urals)/Asia (including Japan)/Oceania

Restricted Item Sectors operating across two of the areas above
Example: United States - Japan
Sectors operating within one of areas above
Example: Japan - Thailand *1
Japan domestic sectors *2
Price per cage JPY40000 / USD400 / CAD400 / EUR300 JPY25000 / USD250 / CAD250 / EUR200 JPY5000
  • *1.Excluding Japan domestic segments.
  • *2.Consumption tax may be applied.
  • For reasons relating to the loading space on the aircraft, the number of pet cages that can be accepted is limited. Please inquire whether or not your pet cage can be loaded onto the aircraft upon making your reservation.

Precautions When Using a Pet Cage

  • In principle, a cage will accommodate one animal. However, up to two birds can be accommodated per cage.
    • We do not transport multiple pets accommodated in one cage, as there is a risk of injury due to pets attacking each other.
  • We only transport pets in pet cages that comply with IATA regulations and can withstand air transport.
    Pet Cage Requirements*All conditions must be met.
    • Sturdy roof
    • Sturdy cage (made from material such as hard plastic, metal, or wood)
    • Breathable, such as furnished with ventilation windows
    • Functional handle on the outside
    • Locked to prevent escape or contact
    • Wheels can be removed or secured
    • Large enough for pets to stand, sit, sleep, and turn
    • Has a water-resistant device, such as an absorbent sheet, to prevent liquid or waste from leaking
    • A cooling mat as well as suitable containers and plates for drinking water and food are provided according to the condition of the pet and the transport time. (Feeding is not allowed in transit areas.)
  • Between May 1 and October 31, pets cannot be checked in if they are in covered pet cages or pet cages that are placed one inside another. This is due to the dangers posed by decreased air circulation during this period.
  • Please note that pets may only be handled as cargo in some countries/regions.

For further information and details (such as limitation per flight, fees, etc.), please contact your local ANA International Reservation and Information Center.

Pet cages whose total linear dimensions (length, width, height) exceed 292 cm (115 in.) or pet cages whose total weight with the pet inside exceeds 45 kg (99 lb.) will not be accepted.

Passengers who intend to check-in a pet need to submit a consent form.

Please fill in the required items in advance, print out and bring it with you to the airport.
Please download with the passenger's consent.
Download of Consent and Release form

Caution
The conditions on an aircraft are very different to a pet's everyday environment. There is a possibility of pets being left in a weakened physical condition or even dying.
Please see for here for information regarding previous instances of pet mortality.

Prior to your departure date

  • Pets that are not accustomed to being in a cage for extended periods of time are prone to feeling stressed. Therefore it is important that you help your pet to become accustomed to the cage before your journey.
  • We recommend you talk to a vet if this is your pet's first time traveling by air or you have any concerns about using this service.
  • We kindly request that you consult a vet and have your pet vaccinated with a suitable vaccine.
  • If your pet is a dog, please make sure that it has been vaccinated in the last year with a vaccine specified in the Rabies Prevention Act.

On the day of departure

Pets may feel unsettled if they see their owners behaving differently than normal. We therefore ask that you do your best to interact with your pet as you would normally on the day of your flight to help them relax.

Regarding food

  • As your pet cannot be fed after they have been checked in (and this includes any connection time), we kindly request that you feed them beforehand.
  • Your pet is more likely to experience travel sickness or other health problems if traveling on a full or empty stomach. Please be mindful of quantities when giving your pet food or water.

Installing a water dispenser (nozzle type)

A water dispenser (nozzle type) is needed to prevent heat stroke and dehydration in pets and to calm agitation.

  • Tighten the lid of the water dispenser to prevent water leakage and secure it to the cage.
  • Only nozzle-type water dispensers can be checked in. We cannot check in saucer-type water dispensers because the water may spill.

Dealing with Different Temperatures

  • Please prepare items such as cooling mats, cooling packs, etc. when traveling in the summer and blankets, heat packs, etc. when traveling in the winter.
  • Animals raised indoors often have thicker undercoats. If this applies to your pet, ANA recommends that you trim its undercoat when traveling in the summer.

Accidental Ingestion

Please be aware that, if you put toys or other items inside your pet’s cage when boarding an aircraft, your pet may accidentally swallow them in the event of any changes in the aircraft environment, etc.
Furthermore, collars and leashes may be chewed off or end up getting wrapped around your pet's body, as may certain toys. The aforementioned risk with leashes is particularly high, so please make sure to remove your pet’s leash before checking them in. If you wish for your pet to be transported while wearing its collar, please make sure in advance that the collar is properly fitted around your pet's neck and not loose.

STEP1

Check-in counter

Please come to the counter early as more time will be required than usual to check in.
Please prepare documents required for importing/exporting your pet in advance, and arrive earlier than usual to the check-in counter. If your pet is subject to quarantine inspection at the departure airport*1, please come to the counter after completing inspection.

  • *1.If you plan to go through inspection on the day of departure, please check the acceptance time of the quarantine station and make sure you have plenty of time for check-in.
STEP2

Pet check-in

Sign Consent and Release form and pay excess baggage charge. Then, check-in is completed.

STEP3

To the aircraft

Your pet is delivered to the aircraft by a truck.
The cargo room's temperature and humidity levels are controlled by an air conditioner, but its environment may differ to that in the cabin due to the temperature outside the aircraft and other factors.

STEP4

In the cargo room

Your pet is carried into the bulk cargo room.
The space is air-conditioned as same as cabin but it might receive the influence of the outside temperature.

STEP5

Pick-up at the destination airport

Your much-loved pet is handled carefully by our staff and returned directly to you.

Your pet may fall ill as a result of having been in a different environment during transportation. Please make sure your pet rests well once you have arrived at your destination.
We recommend taking your pet to see a vet if any of the following symptoms are present after arrival.

  • Diarrhea
  • Vomiting
  • Raspy breathing
  • Shivering or shaking
  • Loss of appetite
  • Loss of interest in going for a walk or going outside
  • Remains anxious
  • Behaves differently than normal

etc.

Contact

Please confirm in advance the length, width, and height of the pet cage you will be checking in as well as the total weight of the pet cage with your pet inside.

Inquiries from within Japan

Business hours
24hours, open daily

  • Operator hours are currently different. Please see Contact us for details.

(Fixed rate within Japan)

(Toll call number)

Dial a number above and select "2" when the automated voice system is prompted.

If you need to make an inquiry, please contact the International reservations.

Inquiries from outside Japan

Please call your respective ANA branch office.

For passengers who require assistance

For your pleasant journey, ANA will be happy to assist you.

Expectant mothers

We provide assistance for expectant mothers.

Passengers traveling with infants or small children

We provide assistance for passengers traveling with infants or small children.

ANA Junior Pilot (Unaccompanied minors)

We provide assistance for children traveling alone.

Elderly passengers

We provide assistance for elderly passengers.

The ANA Group provides assistance for passengers with disabilities or for those who are ill or injured to assure safe, secure and comfortable travel.

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