Inquiries for Forgotten Articles and Delayed or Damaged Baggage (International Flights)

Any items that are left behind by passengers on ANA-operated international flights will be kept at the arrival airport. If you think that you may have left an item on such a flight, please contact your arrival airport.
Items that are found inside airport facilities (and not the cabin) may be kept at the airport building or the police station. If you think that you may have lost an item while at such a facility, please confirm the contact details for the airport building and police station and then make an inquiry.
If you travel on an ANA-operated international flight and then notice that your baggage is damaged after leaving the airport, please send an email to your arrival airport within the declaration period (7 days counting from the day after claiming your baggage).

Domestic flights

Customers travelling on a domestic flight should check Inquiries regarding Lost Items, Damaged and Lost Baggage [Japan Domestic Flights].

Email Inquiry

Inquiries can be made via the Contact Form (email) on the website 24 hours a day.

Phone Inquiry

  • "-" indicates the flight operation is suspended.
Notes
  • Opening times are subject to sudden changes, reductions and suspensions depending on the flight conditions of the day.
  • "+" means additional.

When calling from outside Japan, dial the country code (+81) and the number (omit the 0 if the number starts with 0).

Contact Information and Hours of Operation
Airport type Telephone Number Hours of Operation
Narita Forgotten Items 0476-33-2300 9:00-15:00
Checked Baggage 0476-33-2301 9:00-15:00
Haneda Forgotten Items/Checked Baggage 03-6428-5045 9:00-19:00
Kansai Forgotten Items/Checked Baggage 072-456-7575 9:00-18:00
Nagoya Forgotten Items/Checked Baggage Closed -
  • Calls will be charged.
  • The hours of operation are shown in local time.
  • "+" means additional.

The country code is shown in brackets. When calling from inside the relevant country, omit the county code.
The letters "S" and "W" are used to indicate respective hours of operation for the summer and winter timetables.

Contact Information and Hours of Operation
Airport type Telephone Number Hours of Operation
Los Angeles Forgotten Items/Checked Baggage (+1)-310-646-1480
  • 8:00-16:00/19:00-0:00 (S)
  • 7:00-14:00/18:30-23:30 (W)
San Francisco Forgotten Items/Checked Baggage (+1)-650-821-0262 8:45-15:45
San Jose Forgotten Items/Checked Baggage (+1)-408-441-5468  -
Seattle Forgotten Items/Checked Baggage (+1)-206-246-2986
  • 10:00-18:30 (S)
  • 9:00-17:30 (W)
Washington, D.C. Forgotten Items/Checked Baggage (+1)-703-972-0061
  • 8:00-15:30 (Sun,Wed,Fri) (S)
  • 12:00-19:30 (Mon,Tue,Thu,Sat) (S)
  • 7:45-15:15 (Sun,Wed,Fri) (W)
  • 12:00-19:30 (Mon,Tue,Thu,Sat) (W)
New York Forgotten Items/Checked Baggage (+1)-929-456-6270
  • 8:30-16:00 (S)
  • 7:30-15:00 (W)
Chicago Forgotten Items/Checked Baggage (+1)-773-686-5216
  • 6:30-17:00 (S)
  • 5:30-18:00 (W)
Houston Forgotten Items/Checked Baggage (+1)-832-626-2450
  • 6:00-14:30 (Sun,Wed,Fri)
  • 9:00-17:30 (Mon,Tue,Thu,Sat)
Vancouver Forgotten Items (+1)-604-207-5800 7:00-14:00 (Sun,Mon,Wed,Thu,Sat)
Checked Baggage (+1)-778-877-0103 7:00-14:00 (Sun,Mon,Wed,Thu,Sat)
Mexico City Forgotten Items/Checked Baggage (+52)-55-1228-6331
  • 10:00-17:00 (Mon,Wed,Fri)
Honolulu Forgotten Items/Checked Baggage (+1)-808-838-0190 Ext. 2 7:30-13:30
  • Calls will be charged.
  • The hours of operation are shown in local time.
  • Inquiries are generally handled in English.
  • "+" means additional.

The country code is shown in brackets. When calling from inside the relevant country, omit the county code.

Contact Information and Hours of Operation
Airport type Telephone Number & Email Address Hours of Operation
London Forgotten Items (+44)-(0)20-8745-6606 12:00-19:00
Checked Baggage (+44)‐(0)330-094-8859
Global Baggage solution (GBS)
admin1@globalbaggage.co.uk
8:00-19:30
Paris Forgotten Items (+33)-(0)1-74-29-35-12/
(+33)-(0)1-74-29-35-15
lostandfound.cdg1@dirby.fr
6:00-22:00
Checked Baggage (+33)-(0)1-74-29-35-12/
(+33)-(0)1-74-29-35-15
lostandfound.cdg1@dirby.fr
6:00-24:00
Munich Forgotten Items (+49)-(0)89-975-72377/78 -
Checked Baggage (+49)-(0)-89-975-72382 -
Frankfurt Forgotten Items frallnh@ana.co.jp 10:00-16:30
Checked Baggage (+49)-(0)69-690-71001 7:00-20:00
Dusseldorf Forgotten Items (+49)-(0)211-421-72244 -
Checked Baggage (+49)-(0)211-421-72244
apdus.ana.lostandfound@aviapartner.aero
-
Brussels Forgotten Items (+32)-(0)2-753-5870 14:00-17:30
Checked Baggage (+32)-(0)2-753-7707
baggagebrupax@welcomeservices.be
9:00-17:00
Vienna Forgotten Items (+43)‐(0)1-7007-38130 9:00-17:00 (Mon-Fri) (not available on holidays)
Checked Baggage VIELLOS@austrian.com 8:00-20:00
Vladivostok Forgotten Items (+7)-423-376-7800 9:00-17:00 (Mon-Fri)
(Japanese/English/Russian)
Checked Baggage (+8)-423-230-6843
(+7)-924-730-0362(Mobile)
8:00-20:00
(English/Russian)
  • Calls will be charged.
  • The hours of operation are shown in local time.
  • Inquiries are generally handled in English.
  • "+" means additional.

The country code is shown in brackets. When calling from inside the relevant country, omit the county code.
The letters "S" and "W" are used to indicate respective hours of operation for the summer and winter timetables.

Contact Information and Hours of Operation
Airport type Telephone Number Hours of Operation
Hong Kong Forgotten Items/Checked Baggage
  • (+852)-2186-4429
  • ANA Premium Member (+852)-2186-4408
9:00-17:30
Taipei (Taoyuan) Forgotten Items/Checked Baggage (+886)-(0)3-351-7637 8:30-22:00
Taipei (Songshan) Forgotten Items/Checked Baggage (+886)-(0)2-2715-6994 9:00-19:00
Seoul (Gimpo) Forgotten Items/Checked Baggage (+82)-(0)2-2661-6337 10:00-19:00
Mumbai Forgotten Items/Checked Baggage (+91)-(0)22-6685-9161 13:30-20:00
Delhi Forgotten Items/Checked Baggage (+91)-(0)11-4963-4545 11:00-20:00
Chennai Forgotten Items/Checked Baggage (+91)-(0)44-2256-9400
  • 13:30-22:30 (Wed,Fri,Sun)
  • 11:00-20:00 (Mon,Tue,Thu,Sat)
Bangkok Forgotten Items/Checked Baggage (+66)-(0)2-134-2403/2404 10:00-12:00/17:00-19:30
Ho Chi Minh City Forgotten Items/Checked Baggage (+84)-(0)28-3547-0415 8:00-23:00
Hanoi Forgotten Items/Checked Baggage (+84)-(0)24-3926-2808 8:30-17:30 (Mon-Fri)
Forgotten Items/Checked Baggage  (+84)-(0)24-3587-6004 19:30-24:00
Singapore Forgotten Items/Checked Baggage (+65)-6597-4500 7:00-23:30
Jakarta

Forgotten Items/Checked Baggage

  • (+62)-(0)21-8082-2226
  • (+62)-(0)21-8082-2227
8:00-22:00
Manila Forgotten Items (+63)-(0)2-88467000 8:00-17:00
Checked Baggage (+63)-9651991068 8:00-17:00
Yangon Forgotten Items/Checked Baggage (+95)-(0)1-9670534
  • 14:00-18:30 (S)
  • 14:30-19:00 (W)
Kuala Lumpur Forgotten Items/Checked Baggage (+60)-(0)3-8776-5772/5773 24 hours
Phnom Penh Forgotten Items (+855)‐(0)23-862-916 14:00-19:00
Checked Baggage (+855)‐(0)23-862-803 7:00-24:30
  • Calls will be charged.
  • The hours of operation are shown in local time.
  • Inquiries are generally handled in English.
  • "+" means additional.

When calling from outside China, dial the country code (+86) and the number (omit the 0 if the number starts with 0).

Contact Information and Hours of Operation
Airport type Telephone Number Hours of Operation
Beijing Forgotten Items/Checked Baggage 010-6453-2501 8:00-16:30
Dalian Forgotten Items/Checked Baggage 0411-8664-1137 8:30-17:00
Shenyang Forgotten Items/Checked Baggage 024-3192-9708 8:00-16:30 (Mon-Fri)
Qingdao Forgotten Items/Checked Baggage 0532-8827-0108 9:00-16:00
Shanghai (Pudong) Forgotten Items/Checked Baggage 021-6833-9714 10:00-17:00
Shanghai (Hongqiao) Forgotten Items/Checked Baggage 021-2235-2532 -
Hangzhou Forgotten Items/Checked Baggage 0571-8666-5966 9:30-16:00 (Mon-Fri)
Guangzhou Forgotten Items 020-2823-8082 9:00-16:30
Checked Baggage 020-8612-0849 9:00-17:00 (English/Chinese only)
Xiamen Forgotten Items 0592-570-6036 5:30-24:00 (English/Chinese only)
Checked Baggage 0592-570-8371 8:30-18:00 (English/Chinese only)
Chengdu Forgotten Items 028-8520-7130
Checked Baggage 028-8520-5550
Wuhan Forgotten Items/Checked Baggage 027-6559-0130 -
Shenzhen Forgotten Items 755-2345-9173 9:30-17:00
Checked Baggage 755-2345-8635 9:00-17:00 (Mon-Fri)
 (English/Chinese only)
  • Calls will be charged.
  • The hours of operation are shown in local time.
  • Inquiries are generally handled in Japanese.
  • "+" means additional.

When calling from outside Australia, dial the country code (+61) and the number (omit "0" when it is the first digit of the phone number).

Contact Information and Hours of Operation
Airport type Telephone Number & Email Address Hours of Operation
Sydney Forgotten Items 02-9667-6352 8:00-16:00
Checked Baggage 02-8337-9252
*A person in charge will call back after receiving your message.
syd.mhl@menziesaviation.com
6:00-22:00
Perth Forgotten Items/Checked Baggage 1800-452-308 12:30-18:30 (Tue,Thu,Fri,Sun)
14:15-20:15 (Mon,Wed,Sat)
  • Calls will be charged.
  • The hours of operation are shown in local time.
  • Inquiries are generally handled in English.