Pre-Order Products

Business Class passengers can pre-order their preferred meal.
Note: The pre-order service is not available to those traveling on discount fares such as inclusive (tour).

• Japanese
• Western (if there are multiple main course options, select from the meat and fish options)
• Menus from other flights (see "Flights on Which You Can Reserve Menus from Other Flights" for details.)

• * Flights from Taiwan may offer Chinese dishes
• * It applies to pre-arrival meals on flights where only a snack or drink is provided after takeoff, such as late-night flights.

• * Photos are for illustrative purposes only. Menu items will vary by season and route.

The pre-order service is not available for short-haul flights that do not have multiple meal options. Codeshare flights operated by partner airlines and flights with non-ANA flight numbers are not eligible. Please see Eligible Flights for further details.

You can pre-order a meal when making flight reservations on the ANA website. Meals must be pre-ordered no later than 24 hours prior to departure. Please note that pre-orders and service inquiries cannot be made by phone.

• This service will not be available if our pre-order limit has been reached. In such cases, we kindly ask you to choose your meal onboard.

We also provide a variety of other dishes on board for your enjoyment. Note: Japan arrivals—the meals available will differ by departure airport. Please see our Meals page for further details and meal options available for your flight.

Make the most of your time during your flight. Make your trip more special with your choice of seat.

Pay a reservation fee and make an advance reservation for aisle or window seats, a seat conveniently located toward the front of the aircraft for smooth boarding and disembarkation, or one of our popular seats with extra legroom.

Customers traveling in Economy Class on an ANA-operated international flight with an ANA flight number.
Customers that have purchased Basic fare for flights to or from North America are not eligible to purchase advanced seat reservations.

Tickets beginning with 205.

• Choice, Classic, Value Plus, Value, Light

Note:
Paid Advance Seat Reservation charges will not be incurred for ANA Diamond Service and Platinum Service members with Economy class reservation as well as accompanying passengers on the same reservation or have been registered the companion information in advance. To learn more about exemption details for paid advance seat reservation charges on international flights, please visit this page.

• * Advance seat assignments are not available for purchase in respect of Basic fares purchased for flights to/from North America.

Passengers on flights operated by Lufthansa, Swiss International Air Lines, or Austrian.

Tickets purchased on ANA website or at ANA contact center.

Economy class fares.

This will differ depending on the site through which you have applied and the seat type.

• Charges are indicated per person per flight (sector).
• Charges will not be incurred when selecting seats other than "exit row seats with extra legroom" or "other applicable seats (both window/aisle seats)." Please confirm the details on the seat map screen upon selecting your seat.

ANA website and customer service centers (by phone).

From ticket purchase up to 48 hours prior to the departure of the relevant international flight.

• Credit card *1
• PayPal *2

• You can change to a seat with no reservation fee on the ANA website or by contacting an ANA customer service center.
• If the EMD you have already purchased is within its term of validity and the terms and conditions are satisfied, it can be used to make a Paid Advance Seat Reservation request for a different flight.
• If you wish to use your Paid Advance Seat Reservation for a different flight, please contact an ANA customer service center no later than 48 hours prior to the departure of the relevant international flight.

• You can change to a seat with no reservation fee on the ANA website or by contacting an ANA customer service center.
• If the EMD you have already purchased is within its term of validity and the terms and conditions are satisfied, it can be used to make a Paid Advance Seat Reservation request for a different flight.
• If you wish to use your Paid Advance Seat Reservation for a different flight, please contact an ANA customer service center no later than 48 hours prior to the departure of the relevant international flight.

• Paid Advance Seat Reservation is applicable to seat types and is not a definite promise of a particular seat number.
• The reserved seat number is therefore subject to change to a different one of the same seat type for reasons such as aircraft changes. If your seat is changed and you would like to confirm this change or request a different seat, you can do so on the ANA website or by contacting an ANA customer service center.
  • Please note that we may not be able to accommodate your request depending on seat availability.
• If your Paid Advance Seat is changed to a regular seat due to aircraft changes and such, your EMD (Electronic Miscellaneous Document) will be refunded at the ticketing counter.
  The refund process will take several days and you will be notified by email once it has been successfully processed. (No action required by you in the refund process.)
  If the seat type is changed (such as changing from another paid seat to an adjacent emergency exit seat), your EMD (Electronic Miscellaneous Document) is still valid for use.
  However, if the seat adjacent to the emergency exit is changed to another paid seat, the difference will be refunded.
  Refunds are processed after the completion of a trip, so please contact the EMD (Electronic Miscellaneous Document) ticketing office.
• Refund procedures cannot be performed at airport counters.
• Please note that it may take approximately two to three months before the refund is credited to your account.
• The deadline for changing from a seat with a reservation fee that you have already purchased to a different seat is 48 hours prior to the departure of the relevant international flight. However, you can also change to a different seat if you wish to do so during online check-in or boarding procedures at the airport, providing that there is a seat available. In this instance, however, the EMD (Electronic Miscellaneous Document) for the seat with a reservation fee that you have already purchased will be considered used and will therefore not be refundable or available for use for other flights.
• If your travel class is changed after the deadline (e.g., if you had an upgrade), the EMD (Electronic Miscellaneous Document) you have already purchased for a seat with a reservation fee will be considered used and will therefore not be refundable or available for use for other flights.
• Emergency exit row seats are available only to passengers who satisfy all the required conditions to assist during an emergency evacuation under the instruction of the cabin attendants and must store belongings in overhead compartments. Passengers who do not meet all the conditions will be requested to change their seat. Please note that on some aircraft, legroom may be limited due to structural components extending into the footwell area. Thank you for your understanding.
  Please see the emergency exit row seat page for conditions.
• For seats on emergency exit row, please check the terms and conditions of operating airlines and their website.
• You cannot purchase a seat with a reservation fee upon using Keep My Fare on the ANA website. Please make your seat reservations after purchasing your tickets.