ANA

Inspiration of JAPAN

Notice Regarding Changes to Online Booking Functions
for International Flights on/after April 2015

ANA's website will be renewed on April 12, 2015 for enhanced customer usability.
Please refer to the following for changes which will occur with the renewal of the website.

For customers applying reservation dated from 12 April until 11April.
Limitations between 11 and 12 April

Here are some of the new, convenient functions for international flight bookings and check-in!

new.1 Book with fewer steps

By making the page more interactive and changing the layout, users can now book with fewer steps.
We'll keep striving to make enhancements to our website for a stress-free experience.

new.2 Book with the language and currency you're using

The currency and language was based on the departure country, but now you can book your itinerary with the language and currency of the site you have chosen!
Check-in functions were only available in Japanese and English, but are now available in other languages as it is for other functions.

new.3 Make changes after ticketing!*

Changes could only be made to the return flight after ticketing, but from now on changes can be made online for both revenue and award tickets.
*Depends on fare type

new.4 Select seats with the seat map for flights operated by other airlines

You could only specify aisle or window for flights operated by other airlines (including codeshare flights), but from now on you can select the seat you want from the seat map.

  • *Excludes check-in functions
  • *This feature may not be available depending on the setting of the operating airline.
  • *Seat configuration/aircraft is subject to change without prior notice.
new.5 The fare display is simple and easy to understand

If basic fare rules such as if the ticket is changeable or refundable are the same, they will be categorized together and it will be easy to switch over to the category of your choice.

Names for fare types such as "Eco-wari" (used primarily in Japan) will be abolished, and after the renewal the same fare category name will used across the world.

It will be easier to look for the lowest available fare.

[Information]
Please note that waitlists can not be accepted online applying from 1st April.(excluded award tickets)
When you wish to apply waitlist, please contact ANA reservation center*.

  • *Ticket service charge will be charged. Waitlists can be accepted when you select applicable fare and itinerary.

Other Convenient Features

*Click here for the outage period
  Until April 11(*) From April 12(*)
The receipt will be attached to the Reservation Completion e-mail Procedures can be done through either of the following:
  • ・through the service menu of the Reservation Confirmation page
  • ・by clicking the "Receipt" button from the international flight home page (only through the Japan site)
In addition to the ways described on the left, the receipt will be attached to the Reservation Completion e-mail (if purchased through the Japan site using a credit card)
[Award Tickets]
Booking/ticketing
will be possible even if
there is no tax
Itineraries with no fuel surcharge and tax cannot be booked online Can be booked online
[Online Check-in]
You will be able to
search using your
ANA Mileage Club number
You can search for itineraries with your reservation number or ticket number If your ANA Mileage Club number is registered under your reservation, in addition to the way described on the left, you will be able to search with your mileage number!
  • *For reservations booked by April 11, this function will be available for travel starting April 14

Changes

  Until April 11 From April 12
・The selling start time will change from 0:00 Japan time from 9:00 Japan time

Terminated/Restricted Functions

  until 31 March During 1 to 11 April From 12 April
Time limit of reservation and purchse

< whichever is earlier following deadline >

  • - Deadline appliied on fare rule
  • - By 23:59 on 31 Mar 2015.

< whichever is earlier following deadline >

  • - Within 24 hours after making reservation
  • - Deadline appliied on fare rule
  • - By 19:59 on 11 Apr 2015.

Purchase will be required same timing of reservation. (U.S site and Japan site, etc.)
Some itineraries may be able to hold without purchace, however, purchase must be until the date whichever is earlier following deadline.

  • - Within 24 hours after making reservation
  • - Deadline appliied on fare rule
Applying reservation including waitlists Available (until 31 Mar maximum) Unavailable Unavailable
  Until April 11 From April 12
Search Fares by Month Fare Calendar Function Available (Japan site only) Will be terminated
However, the search -/+ 3 days function will continue to be available
Search Availabilities by Week Award Calendar Function Available Will be terminated
(the search -/+ 3 days function will still be available)
For reservations booked/changed via telephone/counter Ticketing/changes can be done online.
(Japan site only)
Ticketing/changes cannot be done online.

(date changes for award bookings can be done online after ticketing excluding reservations made on/until March)
[Award Tickets]
Partner Airlines that
can be used
The following non-Star Alliance Partner Airlines cannot be booked online. Please contact ANA via telephone to book your reservation.

Virgin Atlantic Airways (VS)
Etihad Airways (EY)
Philippine Airlines (PR)
In addition to the left, the following cannot be booked online. Please contact ANA via telephone to book your reservation.

Air Dolomiti (EN)
Air Macau (NX)
Hawaiian Airlines (HA)
TAM Mercosur (PZ)
Germanwings (4U)
TAM Airlines (JJ)

Back to Top