ANA's website will be renewed on April 12, 2015 for enhanced customer usability.
Please refer to the following for changes which will occur with the renewal of the website.
For customers applying reservation dated from 12 April until 11April.
Limitations between 11 and 12 April
By making the page more interactive and changing the layout, users can now book with fewer steps.
We'll keep striving to make enhancements to our website for a stress-free experience.
The currency and language was based on the departure country, but now you can book your itinerary with the language and currency of the site you have chosen!
Check-in functions were only available in Japanese and English, but are now available in other languages as it is for other functions.
Changes could only be made to the return flight after ticketing, but from now on changes can be made online for both revenue and award tickets.
*Depends on fare type
You could only specify aisle or window for flights operated by other airlines (including codeshare flights), but from now on you can select the seat you want from the seat map.
If basic fare rules such as if the ticket is changeable or refundable are the same, they will be categorized together and it will be easy to switch over to the category of your choice.
Names for fare types such as "Eco-wari" (used primarily in Japan) will be abolished, and after the renewal the same fare category name will used across the world.
It will be easier to look for the lowest available fare.
[Information]
Please note that waitlists can not be accepted online applying from 1st April.(excluded award tickets)
When you wish to apply waitlist, please contact ANA reservation center*.
Until April 11(*) | From April 12(*) | |
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The receipt will be attached to the Reservation Completion e-mail | Procedures can be done through either of the following:
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In addition to the ways described on the left, the receipt will be attached to the Reservation Completion e-mail (if purchased through the Japan site using a credit card) |
[Award Tickets] Booking/ticketing will be possible even if there is no tax |
Itineraries with no fuel surcharge and tax cannot be booked online | Can be booked online |
[Online Check-in] You will be able to search using your ANA Mileage Club number |
You can search for itineraries with your reservation number or ticket number | If your ANA Mileage Club number is registered under your reservation, in addition to the way described on the left, you will be able to search with your mileage number!
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Until April 11 | From April 12 | |
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・The selling start time will change | from 0:00 Japan time | from 9:00 Japan time |
until 31 March | During 1 to 11 April | From 12 April | |
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Time limit of reservation and purchse | < whichever is earlier following deadline >
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< whichever is earlier following deadline >
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Purchase will be required same timing of reservation. (U.S site and Japan site, etc.)
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Applying reservation including waitlists | Available (until 31 Mar maximum) | Unavailable | Unavailable |
Until April 11 | From April 12 | |
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Search Fares by Month Fare Calendar Function | Available (Japan site only) | Will be terminated However, the search -/+ 3 days function will continue to be available |
Search Availabilities by Week Award Calendar Function | Available | Will be terminated (the search -/+ 3 days function will still be available) |
For reservations booked/changed via telephone/counter | Ticketing/changes can be done online. (Japan site only) |
Ticketing/changes cannot be done online. (date changes for award bookings can be done online after ticketing excluding reservations made on/until March) |
[Award Tickets] Partner Airlines that can be used |
The following non-Star Alliance Partner Airlines cannot be booked online. Please contact ANA via telephone to book your reservation. Virgin Atlantic Airways (VS) Etihad Airways (EY) Philippine Airlines (PR) |
In addition to the left, the following cannot be booked online. Please contact ANA via telephone to book your reservation. Air Dolomiti (EN) Air Macau (NX) Hawaiian Airlines (HA) TAM Mercosur (PZ) Germanwings (4U) TAM Airlines (JJ) |