Inquiries from the Germany
This page contains information on making inquiries with ANA. It includes frequently asked questions about flight ticket reservations and mileage services as well as contact information.
Special Notice
Due to temporarily Suspend Service on Select Routes Due to COVID-19, Ukraine situation and delays, cancellations, and airport congestion in Europe we have received the large volume of inquiries we are handling at present, You may experience prolonged waiting times at the ANA Contact Center.
We sincerely apologize for any inconvenience this may cause to our customers.
We reply to enquiries by email by departure date order, so if your departure date is further away, it may take some time to reply.
Please note that the information regarding prolonged waiting times at ANA Contact Center may resolve your question.
Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center (English, Japanese) is changed.
- ■ Business hours (Japan Standard Time)
8:00 - 19:00, 22:00 - 8:00 (open year around)
We apologize for any inconvenience this may cause.
Procedures and Information
You can also confirm reservation changes and flight status online.
Make an Inquiry
Please choose your inquiry type.
This page contains contact information for inquiries regarding flight ticket reservations.
Before Making Your Inquiry
You can also check for information on the ANA website.
Choose your inquiry method.
Email Inquiries
Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Telephone Inquiries
Inquiries in Japanese / English
- Phone Number
-
Reservation and Customer Service Center in Japan or the U.S.
0800-1810397(Toll-free)
- Business Hours
- 24 hours, open daily*1
*1 Business hours are temporarily changed, please see the details "special notice" as top of this page.
Calls cannot be made to this number from outside of Germany.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
Inquiries in German
- Phone Number
-
0800-7243798(Toll-free)
- Business Hours
- 10:00AM-4:30PM (not available on weekends or German national holidays)
*The calendar for the State of Hesse in Germany applies for national holidays.
Calls cannot be made to this number from outside of Germany.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
This page contains contact information for ANA Mileage Club and mileage-related inquiries.
Before Making Your Inquiry
The below procedures can be completed in Manage Profile from My Menu on the Top page of ANA Website after logging in
.
- Change address
- Change password
- Retroactive mileage registration
- Change e-mail address
- Change your main card
- Award user registration
Choose Your Inquiry Method
Email Inquiries
Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Telephone Inquiries
Inquiries in Japanese / English
- Phone Number
-
Reservation and Customer Service Center in Japan or the U.S.
0800-1810397(Toll-free)
- Business Hours
- 24 hours, open daily*1
*1 Business hours are temporarily changed, please see the details "special notice" as top of this page.
Calls cannot be made to this number from outside of Germany.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
ANA Group aims to deliver services that accord with the wishes of each individual customer. Your feedback is very important to us and will be used to help improve our services.
Email Inquiries
*Please provide alternate contact details, such as a phone number, as we may want to contact you via a method other than e-mail depending on the feedback or suggestions given, and in the event our e-mails do not reach you.
*Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.
【Registration number / VAT number(Germany)】
Registration number : 49143027 / VAT number : 288 744 166