A service has been launched that allows ANA Mileage Club members to register assistance information for your flight due to illness, injury or disability. Upon making a reservation, you can make your reservation with your assistance information smoothly due to report ANA Mileage Club membership number and that staff identifies the registered information of the assistance.
We will register additional assistance information, so please apply using one of the following methods.
As it is an additional registration to ANA Mileage Club member information, we will confirm your identity.
First of all, please join the ANA Mileage Club. You can do so through the ANA website or by post.
Please apply by email, mail or phone after joining.
Press the button below to complete the necessary application procedures. Your 10-digit ANA Mileage Club membership number will be shown on the Registration Completion page.
Make sure to keep your ANA Mileage Club membership number in a safe place as you will require it to register your passenger information.
We will send the membership application form to your designated address, so please call the "ANA Disability Desk". Please fill in the application form you received and return it to the ANA Mileage Club Center.
After joining the ANA Mileage Club, you can register your information using one of the following methods.
Please download and fill in the Registration Sheet for Customer Assistance Information and email it as a PDF attachment.
The ANA Disability Desk will check the form and then register your assistance information.
Download and fill in the Registration Sheet for Customer Assistance Information below and post it to the Assistance Information Registration Service Desk.
If you are unable to download the sheet, please contact the ANA Disability Desk so it can be posted to you instead.
Call the ANA Disability Desk with your 10-digit ANA Mileage Club membership number ready to hand.
ANA staff will ask for assistance information and register it as member information.
Any special assistance information you register with us will be handled carefully. Please report your ANA Mileage Club Membership number when making a reservation. Then, ANA staff will confirm the information of the assistance and take over to the airport and the airplane cabin.
Some of your registered assistance information will be displayed as support information on the website, so that you don't have to enter it and can complete your reservation quickly.
Information of "A" "B" "C" of Registration Sheet for Customer Assistance Information is displayed as follows.
The Information "A" you have registered will be shown on the reservation confirmation page upon making a reservation on the ANA website and on the basic ANA Mileage Club member information page.
The Information "B" you have registered will be shown on the basic ANA Mileage Club member information page on internet (Web).
The Information "C" you have registered will not be displayed on the ANA website screen, please contact "ANA Disability Desk" after making your flight reservation. After confirming the registration details, we will hand over to the airport or the plane.
Please do not hesitate to contact us if you have any inquiries regarding information registration, changes in registration details, suspension of service, or any consultations or requests regarding the use of aircraft.
For customers with hearing and speech disabilities,we offer relay service via e-mail,fax and chat. Please check the link above for futher information.
Please refer to the ANA Disability Desk.