Contact Information (Customers Residing in South Korea)
This page contains information on making inquiries with ANA. It includes frequently asked questions about flight ticket reservations and mileage services as well as contact information.
Special Notice
Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center (English, Japanese) is changed.
- ■ Business hours (Japan Standard Time)
8:00 - 19:00, 22:00 - 8:00 (open year around)
We apologize for any inconvenience this may cause.
Procedures and Information
You can also confirm reservation changes and flight status online.
Make an Inquiry
Please choose your inquiry type.
This page contains contact information for inquiries regarding flight ticket reservations.
Before Making Your Inquiry
You can also check for information on the ANA website.
Choose Your Inquiry Method
Email inquiry
Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.
Telephone Inquiries
Inquiries in Japanese / English
- Phone Number
Reservation and Customer Service Center in Japan or the U.S.
0079-8817-1836(Toll-free)
- Business Hours
- 24 hours, open daily*1
Calls cannot be made to this number from outside of South Korea.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
When your call does not connect to the above number, please call the number below.
- Phone Number
Reservation and Customer Service Center in Japan or the U.S.
+81-3-4332-6861(Charged)
- Business Hours
- 24 hours, open daily*1
*1 Business hours are temporarily changed, please see the details "special notice" as top of this page.
Charges for international call to Japan will apply.
Inquiries in Korean
- Phone Number
ANA Seoul Office
02-2096-5500(Charged)
- Business Hours
- Monday-Friday: 9:00 AM-6:00 PM
Weekends and national holidays: 9:00 AM-5:00 PM (available year round)
Customers calling from outside of South Korea should dial +82-2-2096-5500. International call charges will apply.
Inquiries at Ticketing Counter
ANA Seoul Office
- Languages
- Korean
- Address
-
Room 1501, 15F, Seoul Center Bldg, 116, Sogong-ro, Jung-gu, Seoul, Korea
- Business Hours
- 9:00 AM-6:00 PM (not available on weekends or national holidays)
- Phone Number
02-2096-5500(Charged)
Customers calling from outside of South Korea should dial +82-2-2096-5500. International call charges will apply.
This page contains contact information for ANA Mileage Club and mileage-related inquiries.
Before Making Your Inquiry
The below procedures can be completed in Manage Profile from My Menu on the Top page of ANA Website after logging in.
- Change address
- Change password
- Retroactive mileage registration
- Change e-mail address
- Change your main card
- Award user registration
Choose Your Inquiry Method
Email inquiry
Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.
Telephone Inquiries
Inquiries in Japanese / English
- Phone Number
Reservation and Customer Service Center in Japan or the U.S.
0079-8817-1836(Toll-free)
- Business Hours
- 24 hours, open daily*1
Calls cannot be made to this number from outside of South Korea.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
When your call does not connect to the above number, please call the number below.
- Phone Number
Reservation and Customer Service Center in Japan or the U.S.
+81-3-4332-6861(Charged)
- Business Hours
- 24 hours, open daily*1
*1 Business hours are temporarily changed, please see the details "special notice" as top of this page.
Charges for international call to Japan will apply.
Inquiries in Korean
- Phone Number
-
ANA Seoul Office
02-2096-5500(Charged)
- Business Hours
- Monday-Friday: 9:00 AM-6:00 PM (not available on weekends or national holidays)
Customers calling from outside of South Korea should dial +82-2-2096-5500. International call charges will apply.
ANA Group aims to deliver services that accord with the wishes of each individual customer. Your feedback is very important to us and will be used to help improve our services.
Email Inquiries
*Our response may be delayed if the message is received during non-business hours.
*Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.