Email inquiry
Inquiries can be made via the Contact Form (email) on the website 24 hours a day.
- If your arrival is on any flight other than an ANA Group-operated Japan domestic flight, please contact the operating airline directly.
Telephone inquiry
- We only accept inquiries regarding damaged, missing, lost or left-behind baggage.
- Business hours are subject to change.
-
Dialing the wrong number when attempting to contact ANA causes inconvenience to the call recipients.
When contacting us by phone, please take care to check that the phone number is correct. - [ ] is the country code/area code. Please dial [country code/area code] + the number (If the number is starting from 0, Please omit 0) when you call from outside of Japan.
| Airport | Phone Numbers | Business Hours |
|---|---|---|
| Sapporo (Chitose) | [81]-(0)123-45-5115 | 9:00AM-6:00PM |
| Rishiri | [81]-(0)163-82-1770 | 9:00AM-5:00PM |
| Wakkanai | [81]-(0)162-27-2121 | 9:00AM-5:00PM |
| Okhotsk Monbetsu | [81]-(0)158-26-2051 | 9:00AM-5:00PM |
| Memanbetsu | [81]-(0)152-74-4617 | 9:00AM-6:00PM |
| Asahikawa | [81]-(0)166-83-4700 | 9:00AM-6:00PM |
| Nakashibetsu | [81]-(0)153-72-4866 | 8:15AM-5:40PM |
| Kushiro | [81]-(0)154-57-3895 | 9:00AM-6:00PM |
| Obihiro | [81]-(0)155-64-2988 | 9:00AM-6:00PM |
| Hakodate | [81]-(0)138-57-8181 | 9:00AM-6:00PM |
| Aomori | [81]-(0)17-771-5959 | 9:00AM-6:00PM |
| Odate Noshiro | [81]-(0)186-62-5520 | 9:00AM-6:00PM |
| Akita | [81]-(0)18-886-3354 | 9:00AM-6:00PM |
| Shonai | [81]-(0)234-92-4195 | 9:00AM-6:00PM |
| Sendai | [81]-(0)22-383-4106 | 9:00AM-6:00PM |
| Fukushima | [81]-(0)247-57-1200 | 9:00AM-6:00PM |
| Tokyo (Haneda) | Left-Behind Items [81]-(0)3-6428-3799 | 9:00AM-5:00PM |
| Damaged and Lost Baggage [81]-(0)3-6428-5045 | 9:30AM-5:00PM | |
| Tokyo (Narita) | Left-Behind Items [81]-(0)476-33-2300 | 9:00AM-5:00PM |
| Damaged and Lost Baggage [81]-(0)476-33-2301 | 9:00AM-5:00PM | |
| Hachijojima | [81]-(0)4996-2-3823 | 9:00AM-5:30PM |
| Shizuoka | [81]-(0)548-29-2710 | 10:00AM-4:00PM |
| Nagoya (Chubu) | [81]-(0)569-38-8610 | 9:00AM-6:00PM |
| Niigata | [81]-(0)25-270-7175 | 9:00AM-6:00PM |
| Toyama | [81]-(0)76-495-3001 | 9:00AM-6:00PM |
| Komatsu | [81]-(0)761-22-3711 | 9:00AM-7:00PM |
| Noto | [81]-(0)768-26-2500 | 9:00AM-5:30PM |
| Osaka (Itami) | [81]-(0)6-6856-9137 | 9:00AM-6:00PM |
| Osaka (Kobe) | [81]-(0)78-303-2911 | 9:00AM-6:00PM |
| Osaka (Kansai) | [81]-(0)72-456-7575 | 9:00AM-6:00PM |
| Okayama | [81]-(0)86-294-2300 | 9:00AM-6:00PM |
| Hiroshima | [81]-(0)848-86-8800 | 9:00AM-6:00PM |
| Iwakuni | [81]-(0)827-29-3800 | 9:00AM-6:00PM |
| Yamaguchi Ube | [81]-(0)836-31-8131 | 9:00AM-6:00PM |
| Tottori | [81]-(0)857-28-1205 | 9:00AM-6:00PM |
| Yonago | [81]-(0)859-45-6138 | 9:00AM-6:00PM |
| Hagi-Iwami | [81]-(0)856-23-7700 | 9:00AM-6:00PM |
| Takamatsu | [81]-(0)87-879-7255 | 9:00AM-6:00PM |
| Tokushima | [81]-(0)88-699-3815 | 9:00AM-6:00PM |
| Matsuyama | [81]-(0)89-973-0611 | 9:00AM-6:00PM |
| Kochi | [81]-(0)88-864-3151 | 6:30AM-7:30PM |
| Fukuoka | [81]-(0)92-611-0934 | 9:00AM-6:00PM |
| Kitakyushu | [81]-(0)93-473-8613 | 9:00AM-6:00PM |
| Saga | [81]-(0)952-46-1112 | 9:00AM-6:30PM |
| Tsushima | [81]-(0)920-54-3396 | 9:00AM-6:00PM |
| Iki | [81]-(0)920-44-6177 | 8:30AM-6:00PM |
| Goto Fukue | [81]-(0)959-72-2955 | 9:00AM-6:00PM |
| Oita | [81]-(0)978-67-1161 | 9:00AM-6:00PM |
| Kumamoto | [81]-(0)96-232-2221 | 9:00AM-6:00PM |
| Nagasaki | [81]-(0)957-52-5112 | 9:00AM-6:00PM |
| Miyazaki | [81]-(0)985-53-5311 | 9:00AM-6:00PM |
| Kagoshima | [81]-(0)995-53-9120 | 9:00AM-6:00PM |
| Okinawa (Naha) | [81]-(0)98-859-5223 | 9:00AM-6:00PM |
| Miyako | [81]-(0)980-73-3201 | 9:00AM-6:00PM |
| Ishigaki | [81]-(0)980-84-4334 | 9:00AM-6:00PM |