What is the ANA Mileage Club Family Account (AFA) Service?

AFA is a service for members who live outside Japan which allows you to combine the miles earned by your family, and to redeem awards such as ANA and Partner Flight Awards, and ANA International Upgrade Awards.

Service Terms and Mileage Accrual

Customers Who Are Eligible for AFA Service

ANA Mileage Club members (the primary member) who reside outside Japan can register 2-8 family members (including themselves) for this service. The registered family members can be their spouse or same-sex marriage partner, and relatives within 2 degrees of kinship.

  • *Registration of only for the primary member is not accepted.
  • *Please note that this service is not available if the registered address for ANA Mileage Club is within Japan.

Within second degree means...

Registration Fee

A registration fee of 1,000 miles shall be required for registration of this service (new registration and registration of additional changes).

  • *The registration fee cannot be combined.
  • *Registration fee shall be deducted from the Primary Member's mileage account.

Mileage Accrual

Mileage is accrued by each individual ANA Mileage Club member's membership number. Mileage is not accrued by all family members (as a single unit) who are registered for this service.

Method for Combining Mileage

Mileage is combined automatically in accordance with the following order of priority.

Combining miles required for price adjustments in conjunction with award applications and seasonality changes
  1. Closest expiration date (earliest accrual month and year)
  2. Lowest mileage balance
  3. Primary Member
  4. Family Members
Combining miles required for refund handling fees
  1. Closest expiration date (earliest accrual month and year)
  2. Lowest mileage balance
  3. Family Members
  4. Primary Member
Refunding of miles
  1. Newest expiration date (most recent accrual month and year)
  2. Highest mileage balance
  3. Family Members
  4. Primary Member

Process for Using the AFA Service

1.Register for AFA Service
ANA Website

After the primary member has logged in, please apply with the Registration Form.

  • Note : Registration may takes as long as two weeks. We may request documents to prove the residence or relationship upon registration.
2.Request an Award
3.Combine Miles

Combine Miles

  • *The term "spouse" in the diagram includes same-sex marriage partners.
4.Award Ticket Issued

Using Awards

When using an award, the primary member and their family members will combine mileage from their individual accounts for redemption.

How to Use

The Primary Member should apply for awards in the following methods.

Online

Make a reservation through the ANA website for an available airline or itinerary.

  • *Reservation changes and refunds cannot be requested through the ANA website.
Telephone

The primary member must contact the ANA Mileage Club Service Center for their country or region by the request deadline for the relevant award.

  • Note : Please request award redemption with combined miles within the period of validity of the accrued mileage (by the end of the month 36 months after accrual). Expired mileage cannot be combined.

Redeemable Awards

  • ANA Domestic Flight Awards
  • ANA Partner Airline Flight Awards*1
  • ANA International Flight Awards
  • ANA International Upgrade Awards
  • *1 Based on the condition that any of the members contributing miles must have accrued miles from at least 1 ANA Group international flight within 3 years from the time of the redemption request.

Customers Who Are Eligible to Use Awards

Eligibility is the same as those who are eligible to use ANA Mileage Club Awards. Awards may be used by the primary member, as well as their spouse/same-sex marriage partner and relatives within two degrees of kinship who have been registered as award users*.

  • *Even if a customer has been registered for the AFA Service, they must also be registered as an award user. Please click here for details regarding award user registration. The primary Member should apply.
  • Note: Persons who are not registered for AFA and reside in Japan can also use awards.