Terms and Conditions

Star Alliance Upgrade Awards

Eligible Flights

Star Alliance Member Airlines

Aegean Airlines

Air Canada

Air China

Air India

Air New Zealand

Asiana Airlines

Austrian Airlines

Avianca

Brussels Airlines

Copa Airlines

Croatia Airlines

EgyptAir

Ethiopian Airlines

EVA Air

LOT Polish Airlines

Lufthansa

Scandinavian Airlines

Shenzhen Airlines

Singapore Airlines

South African Airways

Swiss International Air Lines

TAP Portugal

Thai Airways International

Turkish Airlines

United Airlines

  • Even if the codeshare flight is operated by an eligible airline, it will not be eligible if it was not reserved under the operating airline's flight number.
  • If you would like to use an upgrade award, you must have a reservation for an eligible booking class and have completed your payment (i.e., had your ticket issued).
  • As for Avianca (AV), upgrade award is available for Avianca Airlines (AV), Taca Airlines (TA) and Lacsa Airlines (LR) Flight.
  • Upgrades are not available to the Suites class on Singapore Airlines (SQ).
  • Depending on the operating airline, there may be restrictions regarding eligible routes and periods, as well as aircraft types and the number of available seats.
  • Upgrades may not be possible due to IT system-related circumstances at the operating airline.
  • Upgrade points can only be used to upgrade on United Airlines flights.
  • Standby is only available for United Airlines flights.

Required Mileage

1-sector (one-way) awards can be redeemed starting from 12,000 miles.

The number of miles required for award redemption will vary depending on the basic sector mileage and the class of service.
After confirming your flight sector's "Basic Sector Mileage", please confirm the required mileage chart.

  • Please apply by 24 hours prior to departure.
  • Depending on the operating airline, there may be restrictions regarding eligible routes, periods, and the number of available seats.
  • Please have a purchased ticket (with pre-upgrade classes of service) for all sectors on which you wish to use awards

Eligible Booking Classes

Business Class to First Class

Operating Airline Eligible Booking Classes
Air China (CA) C/D/J
Lufthansa (LH) C/D/J
Singapore Airlines (SQ) C/Z/J/U
Swiss International Air Lines (LX) C/D/J
Other airlines C/D

Economy Class to Business Class

Operating Airline Eligible Booking Classes
Air Canada (AC) Y/B/O
Air China (CA) Y/B/G
Air New Zealand (NZ) Y/B/U/E/O
Austrian Airlines(OS) Y/B/E/G
Brussels Airlines (SN) Y/B/E/G
Ethiopian Airlines (ET) Y/B/G/S
EVA Air (BR) Y/B/K
Lufthansa (LH) Y/B/E/G
Scandinavian Airlines (SK) Y/B/S
Singapore Airlines (SQ)
  • S/T/P/L (aircraft configured with Premium Economy)
  • Y/B/E (aircraft configured with Premium Economy)
Swiss International Air Lines (LX) Y/B/U/M
Shenzhen Airlines (ZH) Y/B/G/M/U
United Airlines (UA) O/A/Y/B/M/E
Other airlines Y/B
  • Eligible fares will differ depending on the operating airline. Please check the booking class of the ticket to confirm eligibility.
  • Star Alliance Upgrade Awards cannot be used in conjunction with ANA flight awards.
  • Upgrade awards cannot be used for package tour fares and inclusive tour fares.
  • It is not possible to upgrade directly from Economy Class to First Class. However, exceptions will be made for some flights which only offer two classes of service (Economy Class and First Class). In this instance, the mileage required will be that for upgrading from Economy Class to Business Class.
  • When using upgrade awards, mileage accrual will be based on the booking class of the originally purchased ticket.

Using ANA Upgrade Points

About Using ANA Upgrade Points

ANA Diamond Service Members, Platinum Service Members, Bronze Service Members, and Super Flyers Card Members may also use upgrade points for redemption.
Please refer to the About Upgrade Points (ANA Premium Member Services) page for details.

Eligible Flights

United Airlines

Required Number of Points

Available from 4 Points for a One-way Trip (1 Sector)

After confirming your flight sector's "Basic Sector Mileage", please confirm the required mileage chart.
Please purchase a ticket with reservations for all sectors on which you wish to use awards.

  • Please apply by 24 hours prior to departure.
  • Depending on the operating airline, there may be restrictions regarding eligible routes, periods, and the number of available seats.

Upgrade Award Expiration Dates

Upgrade awards are valid only on the flights for which the reservations have been made.

Usage Policy for Infants and Children

Infants

The following airlines stipulate that Star Alliance Upgrade Awards cannot be used by an adult who is accompanied by an infant that is not occupying its own seat: Air Canada, Air China, Air New Zealand, Asiana Airlines, Avianca, EgyptAir, EVA Air, Shenzhen Airlines, Singapore Airlines, Thai Airways, Turkish Airlines, United Airlines. Please contact other airlines for details of their respective policies regarding infant fares.

Children

When redeeming an award for a child (defined as 2-11 years of age for international flights*1), the same amount of miles is required as an adult.

  • *1.Age on the day of departure.
Notes
  • Even when the upgrade application procedures have been completed, an upgrade ticket and reservation number will not be issued. Please make sure to confirm the reservation with the operating airline.
  • This award is used for flights which are operated by Star Alliance member airlines. There may be cases when awards cannot be used due to IT system-related circumstances at the operating airline.
  • The number of seats available with upgrade awards varies by airline. Furthermore, the number of seats available is subject to change without notice.
  • Board the upgraded class with the purchased ticket on the day of departure.
  • ANA International Upgrade Awards, however, not in the same flight.    
  • Miles combined through the ANA Card Family Miles service cannot be redeemed for Star Alliance Upgrade Awards.
  • Customers who had requested their seats or special services (wheelchair assistance, special meals, etc.) in their original reservations must contact the operating airline to convey these requests again after applying for the Star Alliance Upgrade Award. Information for such customer requests are not automatically transferred when changing the class of service.
  • After applying for an upgrade, the seat in the originally reserved class of service will be canceled automatically.
  • Up to 4 passengers can be upgraded at the same time with 1 application.
  • The UK's Air Passenger Duty and France's Air Passenger Solidarity Tax will also be applicable to upgrades made with mileage and the exact amount will depend on the class of service. For tickets which have already been issued, any differences with the tax for the upgraded class of service must be paid at the airport.
    For tickets which have already been issued, any differences in taxes and fees for the upgraded class of service must be paid at the airport.
    • The UK's Air Passenger Duty: Applicable to all passengers departing from airports in the UK.
    • France's Air Passenger Solidarity Tax: Applicable to all passengers departing from airports in France.