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Contact Information for U.S. Customers

On this page, you’ll find contact information for the ANA Mileage Club and ANA Disability Desk. You can also browse common inquiries, though you can choose to interact with our new 24/7 chatbot if you’d prefer automatic responses. Note: The ANA chatbot cannot make ticket reservations, cancel or change reservations, or register/change ANA Mileage Club member information. Make sure to not enter any personal information (e.g., card number, name, address, telephone number, email address) or reservation information.

Information

Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center (English, Japanese) is changed.

  • Business hours (Japan Standard Time): 8:00 - 19:00, 22:00 - 8:00 (open year around)

We apologize for any inconvenience this may cause.

Procedures and Information

You can also confirm reservation changes and flight status online.

General Inquiries

Before making your inquiry, you can also check for more information on this website.

Notice for Passengers Flying on United Codeshare Flights

  • Customers flying with a United Airlines codeshare flight number can request their seat assignment on the ANA website. You can access the seat map screen after inputting your booking information on the Search Reservation page.
  • You can access your flight information by inputting your six digit reservation number (you can input the six digit confirmation number from United Airlines) or 13 digit reservation number (starting with 016), followed by your name.
  • When inputting your name, please be sure to enter full name as shown on your ticket. For more information on entering booking information, please go here.

Reservations, Purchases and Flights

Email Inquiry

  • Please note that new reservations and changes/cancellations cannot be processed by email.
  • It may take some time for us to respond to email inquiries. Please call us if you require immediate assistance.

Phone Inquiry

  • International call charges will apply when calling from outside of the U.S.
  • Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
  • Your call will be connected to Reservation and Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English.

1-800-235-9262 (toll-free, 5:00 a.m. - 2:00 a.m. PST, 7 days/week)

When your call does not connect to the above number, please call the number below. Note: Customers calling from outside of the U.S. should dial +1-310-782-3011. International call charges will apply.

310-782-3011 (charged, 5:00 a.m. - 2:00 a.m. PST, 7 days/week)

For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center.

For inquiries about ANA Japan Domestic Flight Awards, please contact the Japan Domestic Flight Award Redemption Desk. Calls will be connected to the Domestic Reservation Center in Japan. Note: We do not accept inquiries on matters other than ANA Japan Domestic Flight Awards at this telephone number.

1-800-262-2230 (toll-free, 4:00 p.m.–1:00 a.m. PST, 7 days/week)

For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center.

Calls within Japan

ANA International Reservation and Customer Service Center

0570-029-333 (Fixed rate within Japan)

03-6741-6685 (Toll number)

Operator hours: International (Including Award Tickets) 8:00 - 19:00, 22:00 - 8:00 (open year around)

  • * Depending on circumstances, reception hours might be changed.

Forgotten Articles and Delayed/Damaged Baggage

  • For specific contact information, please visit our Damaged, Lost and Left-Behind Items page.
  • Lost items will be kept at the arrival airport. If you have left something behind, please contact the relevant arrival airport.
  • If you first notice the damage after leaving the arrival airport, please report it to the airport at which you arrived no later than seven days after the date of receipt (excluding the date of receipt).
  • Note that in some cases articles which are discovered within the airport rather than the aircraft cabin may be kept within the airport building or the local police station. Please inquire after confirming who you should contact.

Contact Information for Inquiries about Products

Telephone Inquiry

ANA International In-flight Sales

0120-283-757 (Toll-free number)

03-6253-7282 (Toll number)

Operator hours: Monday-Friday 09:00-17:00 (not available on Saturday, Sunday, national holidays or the year-end/New Year holiday period)

  • * Depending on circumstances, reception hours might be changed.

ANA Airport Support Inquiries

Inquiries from within Japan

Business hours
9:00 to 18:00 (available year round)

0570-029-701
(fixed rate from anywhere in Japan)

03-6741-8702
(Charged number)

Dial a number above and select "2" when the automated voice system is prompted.

If you need to make an inquiry outside of the business hours of 9:00 to 18:00, please contact the International Reservation(Japan site only) and Customer Service Center.

Feedback

At ANA, we value your loyalty and are continuously striving to make your travel experience as seamless as possible. Your feedback is very important to us and will help improve our future services.

Email Inquiry

  • Please provide alternate contact details (such as a phone number), as we may want to talk more about your feedback or suggestions, and in the event our emails do not reach you.
  • Please refrain from using any part of the email you receive from us for secondary purposes (like posting on social media).

Mail Inquiry

Note: We do not have a walk-in facility at the address below. For inquiries or assistance with your reservation, please call 1-800-235-9262.

Address:

ANA Customer Relations & Services
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503

Emergency Contact Information

  • Customers that use an ANA-operated flight departing from an EU member country, the U.S. or Mexico can register emergency contact details with ANA in the case of an accident.
  • Customers that wish to register this information should print out the appropriate emergency contact information form below, complete the required sections of the form, and hand it to airport staff at the boarding gate on the day of departure from their home country.
  • Note: Collected emergency contact information will not be used for commercial purpose. The information will be disposed of appropriately after the flight arrives at its destination.

Contact Information in Each Region

ANA Disability Desk Contact Information

If you need to travel with medication, medical equipment or devices, such as CPAP machines, or hearing aids that emit radio waves, please contact the ANA Disability Desk in advance to confirm if the item is permitted onboard.

  • Be prepared to provide the manufacturer, product name, model, size, battery type, etc.
  • Please note that we may check your equipment again at the airport before departure.

Phone Inquiry

Within U.S.

1-800-235-9262 (toll-free, open 5:00 a.m. - 3:00 p.m. PST, 6:00 a.m. - 4:00 p.m. PDT, 7 days/week)

When your call does not connect to the above number, please call the number below. 

310-782-3011 (charged, open 5:00 a.m. - 3:00 p.m. PST, 6:00 a.m. - 4:00 p.m. PDT, 7 days/week)

To request support after the above business hours, please contact the ANA Disability Desk in Japan.

FAX: 1-310-782-3135

Within Japan

0120-029-377 (toll-free, open 4:00 p.m. - 0:00 a.m. PST)

FAX: 0120-029-366

When your call does not connect to the above number, please call the number below.

0570-029-377 (charged, open 4:00 p.m. - 0:00 a.m. PST)

03-6741-8900 (charged, open 4:00 p.m. - 0:00 a.m. PST)

  • * If you wish to contact us from outside Japan, first dial the country code for Japan (81) and then the telephone number without the 0. An international call charge will apply.

FAX: 03-6741-8710

Email Inquiry

Your inquiries by email may take a long time for us to respond.If you are in a hurry, please contact us by phone.
If you have already processed your request by telephone or ANA website, we may refrain from replying by email.

Please note that we do not accept the following requests by email.

  • Seat availability information, New reservation, Reservation change / cancellation, Airline ticket refund
  • Technical questions about the PC itself

ANA Mileage Club Contact Information

Contact the ANA Mileage Club for any mileage-related inquiries. Before making your inquiry, you can access the following in “Manage Profile”

After completing log-in, the following procedures can be completed under Manage Profile from My Menu:

  • Change address
  • Change password
  • Register retroactive mileage
  • Change email address
  • Change your main card
  • Register an Award User

Email Inquiry

  • Please note that new reservations and changes/cancellations cannot be processed by email.
  • It may take some time for us to respond to email inquiries.
  • Please call us if you require immediate assistance.

Phone Inquiry

  • International call charges will apply when calling from outside of the U.S.
  • Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
  • Your call will be connected to Reservation and Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English.

1-800-235-9262 (toll-free, 5:00 a.m. - 6:00 p.m. PST, 7 days/week)

When your call does not connect to the above number, please call the number below. Note: Customers calling from outside of the U.S. should dial +1-310-782-3011. International call charges will apply.

310-782-3011 (charged, 5:00 a.m. - 6:00 p.m. PST, 7 days/week)

For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center.

Premium Member Service Desk

Are you a Premium Member? The ANA Premium Service Desk is here to help with everything from reservations for ANA Group flights to using your miles, and we can assist you with any premium service questions you might have.

Eligible Members

  • Diamond Service Members: primary member only
  • Platinum Service Members: primary member only
  • Bronze Service Members: primary member only
  • Super Flyers Card Members: primary member and registered family members

How to Use This Service

Just sign into your ANA Mileage Club account and click on "ANA Premium Members" on the AMC Members' Information Page.