Guide for facilities in Jakarta's Soekarno-Hatta International Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Flights operated by ANA group will arrive at Terminal 3 in Jakarta Airport.

Arrival Terminal

  • Visa On Arrival counter
  • Immigration
  • Baggage Claim
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Skytrain
  • Toilet
  • Bus
  • Taxi
  • Arriving Passengers

On the Ground Floor of Terminal 3, there are the VISA ON ARRIVAL counter, immigration and baggage claim.
Passengers arriving should proceed through these in order. After passing through, there is an escalator going down to the 2nd Floor Garuda Indonesia check-in counter.
There are also the international transit counter, Information, toilets, currency exchange and ATMs and outside of the exit there are a bus and taxi stand, a parking area and an elevator and escalator to the Skytrain (Train Route: Terminal 1, Airport Train Station, Terminal 2, Terminal 3) station.

Passport Control

Please present your passport and return or onwards ticket to a third country, VOA(Visa On Arrival) counter is located before immigration.

Customs

All arriving passengers are required to present a Customs declaration form.

Notes for visiting Indonesia

At Immigration, your return ticket or onward ticket for the third country may be required.
If you have an e-ticket, you are required to show the e-ticket itinerary paper receipt. Please note that a screenshot of e-ticket on PC or Mobile phone may not be accepted in the immigration.

Transfers to other airlines

Depending on the airline, the departure terminal for your connecting flight varies.
Please check the website of your transferring airline for the terminal.

From ANA Flights to Indonesian Domestic Flights
  • From Domestic flights with Garuda Indonesia (GA) to Terminal 3 (Same terminal as ANA)
  • From Domestic flights with airlines other than Garuda Indonesia (GA) to Terminal 1 or 2
  • When connecting to a domestic flight, please pick up your checked baggage for customs clearance at Jakarta Airport.
For connecting domestic flights in Terminal 3, Garuda Indonesia

After immigration, please pick up your checked baggage and proceed to the customs. Go to departure level (2nd floor) for Garuda Indonesia domestic flight check-in.

For connecting domestic flights in Terminal 1 or 2

After immigration, please pick up your checked baggage and proceed to customs. Go to Terminal 1 or 2 by Skytrain (available from 4:30 to 24:15, departures every 20 minutes).

From ANA Flights to International Flights
  • From International flights with Garuda Indonesia (GA) to Terminal 3
  • From International flights with airlines other than Garuda Indonesia (GA) to Terminal 2 or 3

Baggage: You do not need to pick up your checked baggage if it has been checked through to your final destination. Simply present your baggage claim tag to staff upon check in for your connecting flight. If the final destination on your baggage claim tag is Jakarta (CGK), you have to pick up your baggage at Jakarta Airport. You may also contact ANA ground staff for more details.

For connecting international flights in Terminal 2

Upon arrival at Terminal 3, please go through immigration and then proceed to the customs. Take Skytrain (available from 4:30 to 24:15, departures every 20 minutes) to go to Terminal 2.

For connecting international flights in Terminal 3

Upon arrival at Terminal 3, please proceed to international transit counter before immigration, then go to departure level.

Departure

Flights operated by ANA group will depart from Terminal 3 in Jakarta Airport.

Departure Terminal

  • Check-in
  • Security Check
  • Immigration
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Skytrain
  • Toilet
  • Bus
  • Taxi
  • Departing Passengers

On the 2nd Floor of Terminal 3, there are ANA check-in counters (NH856: B8 - B13, NH836 & NH872: B1 - B7) to perform check-in procedures.
After conducting the procedures, passengers should pass through the security check and immigration and then take an escalator or elevator to either the 1st Floor (gate area) to board, or to the Mezzanine level (Garuda Indonesia Lounge) to use the lounge. In addition, on the 2nd Floor, there are Garuda Indonesia check-in counter for domestic flights on the E and F islands, Information, toilets and an escalator and elevator to the Skytrain station. On the Mezzanine level in Terminal 3, there are a Garuda Indonesia Lounge, escalators and elevators. On the 1st Floor, in addition to the boarding gates, there are also the Saphire-Plaza Premium Lounge, a smoking area, currency exchange, toilets and bus departure gates.

Check in counter

ANA check in counter are located at Island B

NH836/NH872: Island B1 - 7

NH856: Island B8 - 13

Lounges

ANA passengers who are eligible to Lounge access will be invited to either Garuda Indonesia Business Lounge or Plaza Premium Lounge.

  • Garuda Indonesia Business Lounge, located at Mezzanine Floor
  • Plaza Premium Lounge, located near Gate 5

Please present your lounge invitation card which is issued upon check in. If you don’t have a lounge invitation card, please inform lounge staff.

Please note that the boarding announcement is not made in the lounges.

Transfers

Depending on the airline, the arrival terminal of your flight varies.
Please check the website of the relevant airline for the operating terminal.

From Indonesian Domestic Flights to ANA Flights
  • From Domestic flights with Garuda Indonesia (GA) to Terminal 3 (Same terminal as ANA)
  • From Domestic flights with airlines other than Garuda Indonesia (GA) to Terminal 1 or 2
Connecting from domestic flights in Terminal 1 or 2

Please pick up your checked baggage and transfer to Terminal 3 by Skytrain (available from 04:30 to 24:15; departures every 20 mins) for ANA check in.

Connecting from Garuda Indonesia (GA) domestic flights in Terminal 3

Upon arrival at Terminal 3, please pick up your checked baggage, if not through checked-in to your final destivation, and proceed to ANA check in counter located at departure level (2nd floor).

Baggage: If your baggage is checked through to your ANA flight, you can proceed straight to the ANA check-in counter upon arrival at Jakarta Airport without picking up your baggage upon domestic arrival. In case you find the final destination on your baggage tag is CGK (Jakarta), please pick up your baggage and check it in again at the ANA check-in counter.

From International Flights to ANA Flights
  • From International flights with Garuda Indonesia (GA) to Terminal 3
  • From International flights with airlines other than Garuda Indonesia (GA) to Terminal 2 or 3
Connecting from international flights in Terminal 3

Upon arrival at Terminal 3, please contact the arrival airlines staff and follow their instructions to proceed the necessary formalities of transit for your ANA flight or proceed to international transit counter before immigration.

Connecting from international flights in Terminal 2

Upon arrival at Terminal 2, please go through immigration and then proceed to the customs. Transfer to Terminal 3 by Skytrain (available from 04:30 to 24:15; departures every 20 mins) for ANA check in.