This contingency plan for lengthy tarmac delays is applicable to flights operated by All Nippon Airways Co., Ltd. (ANA) and has been adopted pursuant to the requirements of section 259.4 of the regulations of the U.S. Department of Transportation (DOT).
For all flights, which depart from or arrive at U.S. airports, we will not allow the aircraft to remain on the tarmac without an opportunity for passengers to deplane for more than 4 hours in the case of arrivals or flights that are diverted. For departures, we will not allow the aircraft to remain on the tarmac without requesting to return to a suitable disembarkation point.*
We will make the following reasonable efforts to provide convenient and comfortable service to all customers in the event that a flight is delayed.