Recruitment Careers

Recruitment Careers for ANA Group Worldwide

We fly to 90 cities all over the world and more than 200 flights between North Americas and Japan weekly with 13,000 ANA employees and 34,000 employees as ANA group worldwide. We believe that our greatest resource is our people, which work together to create ANA product.

ANA is currently seeking qualified applicants for the following openings. ANA offers more than just a paycheck; professional development opportunities, retirement savings plan, excellent medical, vision and dental insurance plans, as well as unique travel benefits to explore the world.

Join us now! Click a “Job Title” icon for details of each opening.

About us: ANA Group Corp.'s Information

Job Openings

Job Title	Department	Location	Minimum Requirements
Customer Service Representative, Passenger Service	Passenger Service	O'Hare Int'l Airport, Chicago, IL	Must be authorized to work in the United States Must have a valid Driver's License At least 2 years of experience in passenger service. Previous work experience as ramp agent or similar role (preferred) Professional presentation and excellent customer service skills Willing to work any hours/shifts/holidays/weekends and in inclement weather Excellent communication and interpersonal skills Proficiency in MS Office Understanding in diverse cultures Check more details of Duties/Qualifications by "agreeing the privacy notice and proceed" below

Privacy Notice:

All Nippon Airways Co., Ltd.(“ANA”) is notifying you that by applying for a positon, ANA collects, stores and uses candidates’ personal information and is a “controller” of this personal information under data protection law.

The categories of information we collect and how we use it

The personal information collected from you is used to evaluate the candidacy for employment, communicate with you regarding your application, and perform background and reference checks. After a job offer, more extensive personal information, including SSN, DOB, and criminal records, is collected through background checks via an agency.

This section describes what personal information we collect about you, how we use this information and the purpose for which we use it.

Personal Identifiers:

This includes information like name, address, email address, and phone number and other information provided in your curriculum vitae, application form and cover letter. This information is used to evaluate candidacy for employment, communicate regarding candidacy.

Employment History:

This consists of current and former positions held, work experience, and any certifications or licenses. This information is used to evaluate candidacy for employment.

Education History and Professional Qualifications:

This includes details about the applicant's educational and certification background, including the holding of any licenses or certifications. This is also used to evaluate candidacy for employment.

Pre-employment assessment results and pre-recorded video-interviews:

This information is used to evaluate candidacy for employment.

We may also use such information to comply with local, state, and federal law and regulations requiring employers to maintain certain records; and to manage future claims.

We do not sell or disclose your personal information to any service providers, contractors, or third parties.

Your Rights Regarding Your Personal Information

1. Right to Know. The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected, shared or sold about you, (2) the categories of sources from which the personal information was collected, (3) the business purpose for which we use this information, and (4) the categories of third parties with whom we disclose or have disclosed your personal information;

2. Right to Access. The right to request, up to 2 times in a 12-month period, that we provide you access to or disclose to you the specific pieces of personal information we have collected about you;

3. Right to Delete. The right to request, up to 2 times in a 12-month period, that we delete personal information that we have collected from you, subject to certain exceptions;

4. Right to Correct. The right to request that we correct inaccurate personal information (to the extent such an inaccuracy exists) that we maintain about you;

5. The right to designate an authorized agent to submit one of the above requests on your behalf. See below for how you can designate an authorized agent; and

6. The right to not be discriminated or retaliated against for exercising any of the above rights.

You Can Submit Any of the Above Types of Requests by Any of the Options Below:

1. Submit an online request by emailing ml_notice_laxsgadm@fly-ana.com.

2. Call 310-782-3000.

Retention of Personal Information

We will keep your information:

for the duration of the recruitment process and for the length of any applicable limitation period for claims which might be brought against us later. If you are successful in applying for a position, your personal information will be retained for a further period, as set out within our Employee Notification; or
otherwise in accordance with ANA’s Employee Privacy Policy.

In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statute of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations. We apply our data retention procedures on an annual basis to determine if the business purposes for collecting the personal information, and legal reasons for retaining the personal information, have both expired. If so, we will purge the information in a secure manner.

Questions About the Policy

If you have any questions about this Privacy Policy, please contact us at ml_notice_laxsgadm@fly-ana.com or call 310-782-3000.

**This Notice was last updated July 1, 2025.

Agree and proceed

By selecting "Agree and Proceed" from the checkbox above, I acknowledge that I have read the Privacy Notice and hereby consent to the terms described therein.

Apply to this Position

Job Title	Department	Location	Minimum Requirements
Customer Service Desk Associate (The training will start on January 12th, 2026)	Customer Service Contact Center, the Americas	Torrance, CA, the USA	Must be legally eligible to work in the United States (The employer does not provide visa sponsorship) Excellent interpersonal skills Must be available to work early mornings, weekends, and holidays Requirements : Japanese / English Bilingual Check more requirements by "agreeing the privacy notice and proceed" below.