Online Check-In

Online Check-in for International Flights

Online check-in allows those who have reserved seats and completed the required information to check into their flight from 24 hours prior to departure.

During this process, you can confirm or change seats and get a boarding pass. Remember, you can reserve your seat and enter required information any time after you’ve made a flight reservation.

  • This service may be unavailable for some passengers traveling with infants, or on certain routes. If you have multiple connecting flights, check-in goes in the order of your flights.

Important note: Automatic check-in is no longer available; you must check yourself in.

Information

  • As of June 24th, Online Check-In service for domestic flights is available on Domestic ANA Website.
  • Customers who reserve domestic flights with international ticket need to check-in on this Website.
    (Some cases may not be able to Online Check-In.Please check in at the airport counter.)
  • Automatic check-in 24 hours prior to departure is no longer available as of October 27, 2019.

Online Check-in Process

You will receive a check-in notification email 24 hours prior to your flight’s departure time. Passengers flying to/from the USA must also register their immigration information.

  • Passengers who have already made a seat reservation can also change their seat at this step. Seat requests are fulfilled based on availability.
  • For international itineraries that involve a connection from a Japan domestic flight, online check-in is only available 24 hours prior to departure of the international flight—even in cases where a check-in reminder email is received 24 hours prior to the domestic flight.
  • When traveling on multiple flights, check-in must be performed in same order as the flights.

Search for your reservation information, then enter your passport or email address to reserve your seat on the reservation details screen.

Booking Information Details

Reservation Number

ANA reservation numbers contain six alphanumeric characters.

If you did not book your reservation through ANA (by using a travel agency, for example), the reservation number may be different. Please request an ANA reservation number through the issuing agency.

E-ticket number on booking information details page

E-Ticket Number

Your e-ticket number is 13 digits long and begins with 205.

Your Name

If a middle name is shown on your ticket, enter your first name followed (with no space) by your middle name in the "First name" field. For example, if the name on your ticket is John Scott Doe, you would enter it like this:

First Name: JOHNSCOTT Last Name: DOE

  • If any of your name includes a space, you need to add that space.

If your reservation cannot be confirmed or you have questions, please contact the office where you booked your reservation.

Please reserve your seat at least 48 hours prior to the departure of your international flight. If you miss the 48-hour cut-off time, you will be able to reserve your seat on the online check-in screen from 24 hours prior to departure.

This service may be unavailable for some passengers traveling with infants or on certain routes. Please see the information on eligible passengers and routes for details.

Getting Your Boarding Pass

Once you’ve checked-in online, you can get your boarding pass in any of these ways:

Mobile Device

Download and save your boarding pass to your mobile device. Make sure the barcode is easily displayed. You may need to adjust your phone’s brightness to make it easier to scan your mobile boarding pass at security and at the gate.

Email

The boarding pass will be sent to your registered email address. Please use the mobile boarding pass image in the email (or alternatively download it from the URL provided).

Apple Wallet

Add your boarding pass to your Apple Wallet (iOS 9.0 and above). Learn more about Apple Wallet.

Print

Your boarding pass can be printed from your computer. Make sure the barcode is clear and easy to scan.

Airport Gates or Kiosks

Check in at the ANA counter or at a self-service kiosk to get your boarding pass printed at the airport. Learn more about Airport Check-in.

Notes

  • Passengers connecting from an ANA Group-operated international flight to a non-ANA Group flight cannot get boarding passes at the connecting airport, even if online check-in is complete. In these instances, check with an agent when you arrive at the airport.
  • Only printed (not mobile) boarding passes can be used at these airports:
    • Beijing
    • Chengdu
    • Guangzhou
    • Ho Chi Minh City
    • Mexico City
    • Phnom Penh
    • Qingdao
    • Shanghai (Pudong)
    • Shenyang
    • Wuhan
    • Xiamen
  • If you check bags, these airports will only accept printed boarding passes:
    • Chennai
    • Dalian
    • Delhi
    • Hanoi
    • Hangzhou
    • Jakarta
    • Manila
    • Mumbai
    • Seoul (Gimpo)
    • Yangon

Counter hours vary by airport; see Airport Check-In for business hours.

Eligible Passengers

All passengers with e-Tickets can check in online, including those who require boarding assistance, such as wheelchair users, can also use online check-in.

Collecting Required Passenger Information

For passengers flying to Japan, South Korea, Mainland China (excluding Hong Kong), Taiwan, India, the United States, the United Kingdom, or Canada, carriers are required by the applicable government to collect te information called Advance Passenger Information (API). When booking flights, you will be asked to provide this information and ANA will send it to the government of the arrival country.

For entry requirements at all the countries served by ANA, please see the information for that airport on ANA’s Airport and City Guides.

What Passenger Information is Collected?

Passengers on applicable flights need to provide:

  • Full Name (the first and last name registered on your passport)
  • Date of Birth (according to the Western calendar)
  • Gender
  • Redress Number, if you have one.
    • The U.S. Department of Homeland Security (DHS) grants Redress Numbers as a means of protecting passengers who may be incorrectly identified as being on a watch list due to various reasons, such as sharing a first and last name with a suspected terrorist.
    • Passengers will have to apply to the TRIP (Traveler Redress Inquiry Program) to obtain a Redress Number.
  • Known Traveler Number if you have one.
    • A Known Traveler Number is a PASS ID provided to members of trusted traveler programs, such the Global Entry Program. Those in possession of this ID are eligible for TSA Pre✔®, the TSA's expedited screening program.
    • Passengers who are eligible for this program are able to experience quicker process of U.S. airport security screening by passing through a dedicated lane and are not required to remove shoes, belts, light jackets, laptops and liquids. Children 12 and under accompanied by an eligible passenger may go through the dedicated lane as well. Learn more about TSA Pre✔®.
  • Legal US residents may also need to provide their Green Card number.
    • The Alien (Registration) Number or USCIS# on the front of the card.

Do You Need a Visa Before Traveling to a Foreign Country?

A visa grants you permission to enter your destination country. Some countries to do not require visas or only require them of some passengers.

To check if Visa is required at your destination, please see the information the Airport and City Guides.

The visa number is the red number on the lower right of the Visa (usually 6–8 digits). When entering this information, you must enter a total of 8 digits.

  • If the Visa number is shorter than 8 digits, please enter one or more zeros (0) before the number.

Passengers Who May Not Be Able to Check in Online

Some passengers may not be able to check in online. If you have tried to check-in and have not been successful, please visit a check-in counter on the departure date. These passengers may encounter restrictions:

  • Those flying to the USA who require a visa for their immigration documentation.
  • Those who have purchased a ticket with a fare for which advance seat reservation is unavailable (e.g., requests made through a travel agency).
  • Passengers who have reserved and purchased a ticket for an ANA Group-operated international flight under a flight number of another airline.
  • Reservations for children under 2 who are occupying their own seat.
    • If you are unable to reserve seats on the ANA website prior to travel, you can check in by contacting ANA by telephone no later than 24 hours prior to the departure of your international flight.

Passengers Who Cannot Check in Online

  • Those on codeshare flights operated by other airlines.
  • Those with medical certificates.
  • Those who have purchased extra seats to carry on bulky baggage or for similar reasons.
  • Those whose tickets include children under 2 who are not occupying their own seat.

Eligible Routes for Online Check-In

All ANA Group-operated international flights are eligible for online check-in. Codeshare flights operated by other airlines are ineligible.

  • Some flights, such as charter flights, may also be ineligible.

Conditions for online check-in for connecting flights are as follows.

  • When connecting from a Japan domestic flight to an international flight: Connection must be on the same day or the following day.
  • When connecting from an international flight to a Japan domestic flight: Connection must be on the same day.
  • When traveling on a partner airline-operated flight with a connection to/from an ANA Group-operated international flight.
  • When connecting from flights operated by other airlines (the first sector of your journey) to an ANA Group-operated international flight.
Notes:
  • Online check-in may not be available in some cases, even if you have registered the required information in advance. In these instances, ANA will send you an email advising you complete check-in at the airport.
  • Online check-in may become unavailable for system-related reasons. In such cases, please check in at the airport.

On Arrival at the Airport

Have your printed or mobile boarding pass with you. Check bags at least 60 minutes before your flight and be sure to get to your boarding gate at least 30 minutes ahead of departure.

Upgrade Information

Passengers Who Have Upgraded:

Check-in will be available for the higher boarding class.

Passengers Waitlisted for an Upgrade:

Passengers who have upgraded before the departure date can check in for the higher boarding class. Those not upgraded yet will be checked in for the boarding class on their purchased ticket.

  • Please check upgrade availability at the airport counter, as seats may become available on the departure date.

Passengers Using Upgrade Points on the Departure Date:

Please inquire at the airport counter. We recommend that upgrades be reserved in advance whenever possible.

  • Conditions apply when using Upgrade Points on the departure date.

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