Shangri-La Group

Shangri-La Group

The Shangri-La Group, headquartered in the Hong Kong Special Administrative Region, opened its first hotel, Shangri-La Singapore, in April 1971, and is celebrating its 50th anniversary this year. Currently, the Group owns, operates and manages more than 100 hotels in more than 75 countries under four brands: Shangri-La, Kerry, JEN and Traders. At each hotel, we welcome business and leisure guests with the unique Asian hospitality of the Shangri-La Group, which has won many prestigious awards.

Shangri-La Group
Logo of Shangri-La Group


  • As of April 28, 2022, the Shangri-La Group has revamped its point program Golden Circle under the new name of Shangri-La Circle.

Earning Miles

Mileage Accrual Terms Details
Accrual Miles 500 miles per stay
Accrual Conditions

Please see Mileage Accrual Terms & Conditions.

After the stay, approximately 1-2 months will be required for the miles to be credited to the mileage balance.

Mileage Accrual Method

Customers can choose to accrue miles or Shangri-La Circle points when staying at room rates eligible for mileage accrual at Shangri-La, Kerry, JEN, or Traders-branded hotels.

Please see Mileage Registration.

Mileage Accrual Period Please allow approximately 1-2 months to confirm mileage accrual after stay.
Retroactive Registration

Please contact the following for retroactive registration of mileage.

For further details, please see Retroactive Registration.

Send retroactive mileage registration requests to

Shangri-La Tokyo
Tel: 03-6739-7550
FAX: 03-6739-7551
Mon. - Fri. 9:30 a.m. - 6 p.m. (except Sat., Sun., National Holidays and Year End / New Year Holidays)
Sales & Marketing Department
(ANA Mileage Club Retroactive Registration)
Marunouchi Trust Tower Main
1-8-3 Marunouchi, Chiyoda-ku
Tokyo, 100-8283

From overseas

Tel: +81 3-6739-7550
FAX: +81 3-6739-7551

Reservations / Inquires

  • * This inquiring phone number is only available within Japan.

Shangri-La Group

Phone: 0120-944-162

Mon. - Fri. 9:30 am - 6 pm (except National Holidays and Year End / New Year Holidays)