Stakeholder Engagement and Dialogue

Implementation status of Stakeholder Engagement

The stakeholders we have dialogue with and the method of dialogue will vary depending on the human rights theme. To achieve effective engagement, the ANA Group considers how best to approach our stakeholders in order to understand their views and wishes, and uses their feedback to improve our initiatives. We also regularly report the results of our initiatives to stakeholders and modify our responses as appropriate in response to their feedback. The ANA Group believes that building good relationships with stakeholders will result in appropriate risk management. The stakeholders we have dialogue with are selected with the advice from CRT Japan and other external organizations from outside the ANA Group.

Communication with Employees

In promoting ESG management which includes business and human rights, the ANA Group engages in direct dialogue with employees and conducts training based on the employees' position and work duties as well as e-learning to ensure that all employees as individuals view ESG as their own personal responsibility. Activities for promoting ESG implemented by ANA Group companies and offices are introduced in internal publications such as Sustainability News, which is published regularly, and this helps raise employee awareness.

Direct dialogue meeting
Front cover of Sustainability News Vol.3

Communication with Contractors, Suppliers, and Other Business Partners

To implement efforts to ensure respect for human rights throughout our supply chains in accordance with the UN Guiding Principles on Business and Human Rights, we communicate the ANA Group Policy on Human Rights, the ANA Group Purchasing Policy, and our various other policies to contractors and suppliers, request compliance with those policies, and cooperate with them in creating a working environment that ensures increased respect for human rights.

For more information on responsible procurement activities, please click here.


We recognize that the fisheries industry in Thailand presents potential human rights risks in the ANA Group supply chain. In June 2019, we visited Thailand for the purpose of understanding the state of migrant workers and learning about the response to issues in the fishing industry. We performed local on-site visits and exchanged views with international institutions, local NGOs, and others. In October, we visited a company involved in the production of in-flight meals for ANA flights departing from Thailand. There, we conducted interviews about initiatives related to traceability and exchanged views with local NGOs and others.

Dialogue in Thailand

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