- If a codeshare flights or flights operated by other airlines are included in the itinerary, the conditions of carriage of other airlines may apply.
- Baggage rules for international flights apply to Japan domestic flights included in international itineraries.
We handle passengers' checked baggage with great care until reaching the destination, however, there are cases in which baggage may not reach its destination.
We sincerely apologize for any inconvenience this may cause.
ANA will sincerely work to resolve the issue.
Declaration Deadline
Within 21 days from the day following the passenger's arrival date
How to Report
Please inform a member of staff at the arrival airport immediately, as you will need to follow our missing baggage process.
- * For passengers arriving on flights other than ANA-operated flights or ANA Wings-operated flights, please contact the operating airline directly.
Baggage Return
When the baggage is located, it will be delivered to the designated location.
Contents Declaration
In order to expedite the search for your baggage, you may be asked to provide details regarding the contents of the baggage. This constitutes important information which will be used for reference when issuing compensation.
Compensation
If unfortunately the baggage is not found after a full search, we will compensate you in accordance with the Conditions of Carriage for Passengers and Baggage from the 7th day onward after your arrival or the declaration of the delayed baggage.