Damaged Baggage (Japan Domestic Flights)

If you notice any damage with your checked baggage, please report it to ANA staff immediately.

If you notice any damage with your checked baggage after leaving the airport, please check if the disclaimer does not apply to your case and report it within the legally stipulated period.
As informed in the Conditions of Carriage for Passengers and Baggage, you must report it in writing (Damaged Baggage Declaration Form).

If you wish to report it by phone, you will need to submit a Damaged Baggage Declaration Form additionally.

Please note that you will be responsible for the cost of mailing the declaration.

* For passengers arriving on flights other than ANA Group operated Japan domestic, please contact the operating airline directly.

Within seven days of your flight arrival

In general, baggage which qualifies for compensation will be subject to repair. We may offer other options depending on the extent of the damage and the time required for repair.

*Please note that disclaimers may apply and some cases may not be eligible for compensation.

We handle your baggage with care, however, it is possible your checked baggage shows signs of wear and tear resulting from ordinary handling of the baggage.
We are not liable because of: 

• Damage occured outside the airline's control
• Damage caused by baggage defects such as improper or overpacking, aging
• Ordinary wear and tear, damage to or loss of protruding parts
• Damage caused by TSA or other safety inspection authorities of each country
• Damage resulting from the nature of the product, such as fragile items
  (Examples) Musical instruments, sporting equipment (surfboards, bycycles, etc.), delicate equipments (cameras, personal computers, etc.), glassware, liquor Bottles etc.