London Airport

Traveling to and from the UK

On this page, you will find the information you need to easily make your way through London Heathrow airport to your destination.

Guide to England’s London Heathrow Airport

Arrival and departure terminal maps and other information for navigating through London Heathrow Airport.

Arrival Terminal

Arrival map of London airport
Airport Map Information

Flights operated by ANA group will arrive at Terminal 2.

Immigration

Please present your passport at the eGate (automatic gate).

  • Passport holders from the United States, Canada, Australia, New Zealand, Japan, Singapore and South Korea are eligible to use automated gates at entry.
    • Children under the age of 12, short-term students with a stay of 6 months or less, those with Tier 5 (Short-term workers creative and sports) visas, and those with other paid work visas need to proceed to the passport control.
  • For more information, please visit the UK Border Force website.
Customs

Customers with goods to declare must turn in their Customs Declaration forms at Customs. Your luggage may be subject to inspection, regardless of whether you have products to declare or not. In this case, please follow the attendant's instructions.

Fast Track Immigration

First Class customers are eligible for Fast Track—please look for Fast Track signs. When using this lane, present the dedicated coupon distributed in the cabin. Note: The dedicated coupon is usable only in Terminal 2.

Minors Traveling Alone

A letter of consent is required for travelers under the age of 18 entering the UK without their parents. Get more details here (Minors Traveling Alone to the UK).

Departure Terminal

Arrival map of London airport
Airport Map Information

Flights operated by ANA group will depart from Terminal 2.

On level 5 of terminal 2A, there are elevators from the London Underground as well as Hotel Hoppa stops and taxi stands in front of the terminal. ANA check-in counters are located in Zone D. (Customers can check-in and print boarding passes and baggage tags at any self-service check-in machine in Zones A to D). After check-in, there are baggage drop off counters. Passengers using ANA flights should drop off their baggage at a counter in Zone D.

There also are VAT refund counters for items in carry-on and checked baggage respectively. After baggage drop, there is security and a priority security lane. The priority security lane is available only to First Class, Business Class and Star Alliance Gold members.

After passing through security, there are escalators and elevators down to level 4, where you can take underground passageways to level 2 of Terminal 2B. After passing through, there are elevators and escalators up to the United Club Lounge and the SilverKris Lounge Learn more about the Airport Lounges.

Check-In
Baggage Check-In

Please attach the luggage tags issued by the self-service check-in machine to your luggage and proceed to the luggage counter at Zone D.

Fast Track Security Screening

Some customers are eligible for fast track security screening—please look for Gold Track signs.

Eligible Travelers:

  • First class
  • Business class
  • Diamond service members
  • Platinum service members
  • Super Flyers members
  • Star Alliance Gold members

Note: Please show your boarding pass when using this service. Star Alliance Gold Members are requested to present the Star Alliance Gold Status Card in addition to the boarding pass.

VAT refunds

A value-added tax (VAT) is applied to items purchased in the United Kingdom—as a visitor, you may be entitled to a refund of the VAT for 20%. Visitors may apply for the refund of the tax. When purchasing items, show your passport and have the shop process a Tax Refund Check. At the time of departure, show your purchase, your passport, boarding pass and Tax Refund Check to the Customs official at departure and have the check stamped.

Transit

Transit from ANA to other airlines map of London airport
From ANA to Other Airlines

ANA flights arrive at Terminal 2B. Immigration and check-in procedures are performed at Terminal 2A. Connecting passengers should take an escalator or elevator on level 2 of Terminal 2B down to Level B1, and then pass through the underground passageway toward Terminal 2A.

On level 2 of Terminal 2A, there is an escalator to Terminal 1 and an escalator to the stop for buses to Terminal 3, 4, and 5. Passengers should proceed toward the terminal for their connecting flight. Passengers connecting to flights departing from Terminal 2A or 2B should pass through the transfer security checkpoint and then take an escalator or elevator up to level 4 (departure floor) of Terminal 2A.

On level 4, there is the transfer area, self-service check-in machines, and transfer counters. Passengers connecting to Terminal 2A should proceed to the departure floor, while passengers connecting to Terminal 2B should proceed via the underground passageway to Terminal 2B.

Transit from ANA to other airlines map of London airport
From Other Airlines to ANA

On level 2 of Terminal 2A, there is the underground passageway from Terminal 2B, and escalators from the stop for buses to Terminal 3, 4, and 5. Pass through the transfer security checkpoint and take an escalator or elevator up to level 4 (departure floor) of Terminal 2A.

On level 4 of Terminal 2A, there is the transfer area, self-service check-in machines, a transfer counter, and an escalator and elevator from Terminal 1. Passengers connecting to an ANA flight should proceed via the underground passageway to the boarding gate in Terminal 2B.

Connecting from Other Airlines
  • Passengers with no boarding pass should proceed to our transfer desk and check-in at the self-service check-in kiosk.
  • Passengers with through checked baggage should contact us using the phone at our transfer desk as ANA needs to confirm the baggage detail(s).
    • No staff is attending at transfer desk