Customers with Assistance Dogs

Customers with Assistance Dogs

Assistance dogs including guide dogs, hearing dogs, and mobility assistance dogs can be brought on board free of charge.

japan domestic flights
international flights

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Reservations

Traveling with Guide Dogs, Hearing Dogs, and Mobility Assistance Dogs

illustration of a man with an assistance dog

Please inform us in advance if you need any assistance while you are traveling with your assistance dog.

Traveling with Emotional Support Dogs and Alert Dogs

If you wish to travel with an assistance dog, please contact the ANA Disability Desk in advance.

japan domestic flights

Assistance dogs besides guide dogs, hearing dogs and mobility assistance dogs are not permitted on board.

international flights

Assistance dogs besides guide dogs, hearing dogs, and mobility assistance dogs (i.e., emotional support dogs, psychiatric service dogs, and alert dogs) can also accompany passengers into the cabin as long as the necessary conditions are fulfilled. The details for this by route are shown below.

  • U.S. and Mexico routes: Emotional support dogs, psychiatric service dogs, and alert dogs only
  • Canada routes: Psychiatric service dogs and alert dogs only

For further details, please see Information about Assistance Dogs on U.S., Mexico, and Canada Routes.

Animal Quarantine

international flights

If you board an international flight, your assistance dog may be subject to quarantine depending on the country. You are therefore asked to direct any inquiries about immigration conditions, etc., to the consulate of the country you will be visiting or your nearest animal quarantine office in Japan. Furthermore, certain procedures must be completed upon taking your assistance dog out of Japan and upon bringing it back. Please see the Animal Quarantine Service (AQS) page on the Ministry of Agriculture, Forestry and Fisheries website for further information.

Please also see the Notice to Assistance Dog Users from Overseas on the Ministry of Health, Labour and Welfare website if you will be travelling to Japan together with your assistance dog.

Codeshare Flights

japan domestic flights

Guide dogs, hearing dogs, and mobility assistance dogs are permitted on board.

international flights

Please contact the ANA Disability Desk for details, as some codeshare partner airlines may accept guide dogs, hearing dogs, and mobility assistance dogs on board.

Seat Preferences

Due to safety reasons, emergency exit row seats are not available for passengers traveling with Assistance Dogs.

  • * Your assigned seat may be changed without prior notice due to changes in aircraft type and other unavoidable reasons.
  • * Some Japan domestic fares are not eligible for online advance seat reservation.

Boarding

Please arrive early at the airport in order to have leave enough time for necessary procedures.

Approximate Time of Arrival to the Airport

Please inform the staff at the check-in counter that you are traveling with your assistance dog if you need any assistance.
Please inform the gate agent in advance at the boarding gate when you are traveling with your assistance dog to guide you with priority boarding.

japan domestic flights

60 minutes prior to the departure time

international flights

120 minutes prior to the departure time

Arrival

If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask. Please request this service upon making your reservation or contact the ANA Disability Desk to request it instead.

FAQ&Contact

Frequently asked questions about Customers with Assistance Dogs

If you have any questions or concerns, please contact the ANA Disability Desk.