Assistance dogs including Guide Dogs (Seeing Eye dogs), hearing dogs, and mobility assistance dogs can be brought on board free of charge.
The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.
Alert Dogs, Psychiatric Service Dogs, and Emotional Support Dogs are allowed inside the cabin on eligible routes only.
Please refer to the chart for accepted service dogs based on route.
|Type of Service Dog||Eligible route|
For non-eligible dogs and/or itineraries including connecting flights with destinations other than the USA, Mexico and Canada, the dog will be checked in as a pet in the cargo hold.
A hard, leak-proof cage with security lock is required to keep the dog in the cargo.
(Example) Psychiatric Service Dog
NH11 March 15 Chicago to Haneda : permitted on board (cabin)
NH801 March 16 Haneda to Singapore : Pet in the cargo compartment
(Example) Alert Dog
NH105 April 10 Los Angeles to Haneda : permitted on board (cabin)
NH993 April 11 Haneda to Okinawa : Pet in the cargo compartment
Transportation fees may be waived on certain routes for eligible service dogs with proper documentation.
Please contact ANA Disability Desk for details.
Please prepare the following application and notify the ANA Disability Desk at least 48 hours prior to departure.
As of July 14, 2021 and in accordance with a notice from the Centers for Disease Control and Prevention (CDC), the U.S. has partially restricted the entry of dogs from countries classified as being high risk for rabies, as well as the entry of dogs that have been in countries with a high risk on rabies in the past 6 months. For details, please refer to "For Passengers Travelling with Dogs to the United States".
Please prepare the following two documents and notify the ANA Disability Desk at least 96 hours prior to departure.
For your comfortable stay and activity in Japan, "Application for Temporary Certification of foreign Assistance Dog Users." can be acquired. For details, Please see the Notice to Assistance Dog Users from Overseas on the Ministry of Health, Labour and Welfare website.
If you board an international flight, your assistance dog may be subject to quarantine depending on the country. In Japan, certain procedure must be completed upon taking your assistance or service dog out of Japan and upon bringing it back.
Please see the Animal Quarantine Service (AQS) page on the Ministry of Agriculture, Forestry and Fisheries website for further information.
Guide dogs, hearing dogs, and mobility assistance dogs are permitted on board.
Please contact the ANA Disability Desk for details, as some codeshare partner airlines may accept guide dogs, hearing dogs, mobility assistance dogs and other service dogs on board.
Due to safety reasons, emergency exit row seats are not available for passengers traveling with Assistance or Service Dogs.
Please arrive early at the airport in order to have leave enough time for necessary procedures.
All required documents of the dog for entry into the country (ies) en route.
Please inform the staff at the check-in counter that you are traveling with your Assistance or Service Dog if you need any assistance.
Please inform the gate agent in advance at the boarding gate when you are traveling with your Assistance or Service Dog to guide you with priority boarding.
60 minutes prior to the departure time
120 minutes prior to the departure time
Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.
If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask. Please request this service upon making your reservation or contact the ANA Disability Desk to request it instead.