This desk is available to customers with an ANA Card (credit card), including family card members. The ANA Card Desk handles reservations for ANA Group-operated flights as well as inquiries regarding mileage and other services.
Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center (English, Japanese) is changed as follows;
We apologize for any inconvenience this may cause.
If you are contacting us from a region not listed on this page, please make your inquiry using the relevant number on Contact Information in Each Region and ANA Branch Office to be connected to the Reservation and Customer Service Center in either Japan or the U.S.
Follow the voice guidance and enter your 10-digit ANA Mileage Club membership number and 4-digit AMC PIN to connect to the ANA Card Desk.
Please be aware that the 4-digit AMC PIN is different to your web password (8-16 characters).
Please use a toll call when calling from a mobile phone or outside of Japan.
Outside of business hours, calls will be answered by an Automatic Voice Response System.
When using a pre-registered cell phone to call the ANA Card Desk your Membership No. will be automatically retrieved and authenticated based on your mobile phone caller ID.