A ticketed reservation made via ANA SKY WEB U.S., ANA Customer Service Center or ticketing counters at US airports served by ANA may be cancelled without penalty within 24 hours after the issuance of the ticket, except for reservations made within one week of departure, which may be cancelled without penalty only if permitted by applicable fare rules. Refunds must be requested through the ANA Customer Service Center in the U.S. As for award tickets, expired miles can not be refunded. Some additional services purchased with the reservation cannot be refunded or cancelled without penalty.
Please note that tickets purchased via a travel agent may be cancelled without penalty only if permitted by applicable fare rules. For refunds of such tickets, please contact your travel agent.