Service Equipment

Service Equipment

This page provides information about service equipment and facilities available at the airport and on board the aircraft. Please note that some of the equipment is available only at certain airports, on certain aircraft types, or only in Japan.

For rental items that need to be reserved in advance, please contact the ANA Disability Desk.

On Departure

"Special Assistance" counter

"Special Assistance" (room type)

Special assistance is available for customers with medical requirements or disabilities at a dedicated service counter in the airports listed below. Please visit this counter if you require assistance.

Please see below for information on ANA airport counters at the main airports in Japan.
Airport Terminal Counter Number
Tokyo(Haneda) Japan Domestic Flights Terminal 2 2/F Counter 8 next to security checkpoint B
2/F Counter 12 next to security checkpoint C
Tokyo(Haneda) International Flights Terminal 2 3/F next to information counter
Tokyo (Narita) Japan Domestic Flights Terminal 1 1/F Counter No.3
Tokyo (Narita) International Flights Terminal 1 4/F
Sapporo (New Chitose) Japan Domestic Flights 2/F Counter No. 1
Nagoya (Chubu) Japan Domestic Flights 3/F Counter No. M5
Osaka (Itami) Japan Domestic Flights South Terminal 1/F Counter No.7
Osaka (Kansai) Japan Domestic Flights Terminal 1 2/F Counter No. 2
Osaka (Kansai) International Flights Terminal 1 4/F Counter No. A20
Fukuoka Airport Japan Domestic Flights 1/F Counter No. 1
Okinawa (Naha) Japan Domestic Flights 3/F Counter No. 1
"Special Assistance" (Low Counter)

We also have low counters for passengers using wheelchairs and those wishing to complete procedures while seated.

Assistance in ANA Lounges

Lounges

Reception Desks

These reception desks are just the right height for passengers using wheelchairs and those wishing to complete procedures while seated.

Available at the following airports
  • ANA SUITE LOUNGE: Tokyo (Narita), Tokyo (Haneda), Sapporo (New Chitose), Osaka (Itami), Fukuoka, Okinawa (Naha)
  • ANA LOUNGE: Tokyo (Narita), Tokyo (Haneda), Sapporo (New Chitose), Sendai, Komatsu, Osaka (Kansai), Osaka (Itami), Hiroshima, Fukuoka, Kagoshima, Okinawa (Naha)
  • ANA ARRIVAL LOUNGE: Tokyo (Narita)
Wheelchair Priority Spaces

These spaces are reserved solely for passengers in wheelchairs.

Available at the following airports
  • ANA SUITE LOUNGE: Tokyo (Narita), Tokyo (Haneda), Sapporo (New Chitose), Osaka (Itami), Fukuoka, Okinawa (Naha)
  • ANA LOUNGE: Tokyo (Narita), Tokyo (Haneda), Sapporo (New Chitose), Sendai, Komatsu, Osaka (Kansai), Osaka (Itami), Okayama, Hiroshima, Matsuyama, Fukuoka, Kumamoto, Kagoshima, Okinawa (Naha)
  • ANA ARRIVAL LOUNGE: Tokyo (Narita)
Other Available Lounge Facilities

Wide Passageways for Easy Passage

Multi-Purpose Lavatories

Informational Signs

Get more information on ANA and partner lounges around the world.

Communication Tools

Communication Support Tools

Writing Pads/ Communication Board (paper and electronic versions)

These items can be found at counters inside Japanese airports. The paper communication board is available in four languages (Japanese, English, Chinese, and Korean), and the electronic version provides information in 17 languages.

Available at the following airports

  • 50 domestic airports in Japan

Writing Pads (Front view)

Communication Board (paper and electronic versions)

Communication Support Tools

Communication support tools are available to make our staff easier to understand. Please ask an ANA staff member if you wish to use these tools.

  • Available only at the Special Assistance Counter at Tokyo (Haneda); (No.8 next to Security Checkpoint B)
Remote Sign Language Communication Using Tablets

Using a designated tablet device, the operator simultaneously interprets the communication between the customer and the airport staff in sign language and speech.

Available at the following airports

  • Sapporo (New Chitose), Tokyo (Haneda), Nagoya (Chubu), Osaka (Kansai), Osaka (Itami), Fukuoka, Okinawa (Naha): At the Special Assistance Counter
Voice-to-Text Service Using Tablets

Recognizes the speech of staff and displays it in text.

Available at the following airports

  • Sapporo (New Chitose), Tokyo (Haneda), Nagoya (Chubu), Osaka (Kansai), Osaka (Itami), Fukuoka, Okinawa (Naha): At the Special Assistance Counter

Wheelchairs/Walking Aids/Electric Carts

Airport Wheelchair

Airport Wheelchair

Airport wheelchairs can be used to take you directly to your seat on the aircraft.
The large wheels are removable and the armrests are foldable to accommodate the narrow aisles in the cabin.
Although equipped with hand rims, they are unsuited for self-traveling long distances.

Specifications

  • Seat width: Approx. 40 cm
  • Seat depth: Approx. 40 cm
  • Seat height: Approx. 50 cm
  • Height: Approx. 95 cm
  • Seat back height: Approx. 43 cm
  • Weight: Approx. 22 kg
Non-Metal Wheelchair

Some airports have resin (non-metal) wheelchairs that do not set off metal detectors. They also can be used in the aircraft aisles once the large wheels are removed.

Specifications

  • Seat width: Approx. 40 cm
  • Seat depth: Approx. 40 cm
  • Seat height: Approx. 47 cm
  • Height: Approx. 91 cm
  • Seat back height: Approx. 42 cm
  • Weight: 28.5 kg
Large Airport Wheelchair

This airport wheelchair accommodates larger passengers inside the airport. This type cannot enter the aircraft cabin.

Available at the following airports

  • Sapporo (New Chitose), Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Kansai), Osaka (Itami), Fukuoka, Okinawa (Naha)

Specifications

  • Seat width: approx. 64cm
  • Seat depth: approx. 50cm
  • Seat height: Approx. 55 cm
  • Height: Approx. 102 cm
  • Seat back height: Approx. 50 cm
Reclining Airport Wheelchair

Seated Position

Reclined Position

This airport wheelchair is capable of extending to a full horizontal position.

  • This type cannot enter the aircraft cabin.
  • Horizontal position is not available when traveling.

Available at the following airports

  • Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Kansai), Osaka (Itami), Matsuyama, Fukuoka, Kumamoto, Okinawa (Naha)

Specifications

  • Seat width: Approx. 40 cm
  • Seat depth: Approx. 45 cm
  • Seat height: Approx. 45 cm
  • Height: Approx. 119 cm
  • Length in horizontal position: Approx. 200 cm
Full Reclining Wheelchair for Use in Cabin

This full reclining wheelchair is available for customers who have difficulty being in a seated position. This wheelchair can be used in aircraft aisles.

Available at the following airports

  • 49 domestic airports in Japan (excluding Rishiri Airport)

Specifications

  • Seat width: Approx. 38 cm
  • Seat depth: Approx. 42 cm
  • Seat height: Approx. 44.5 cm
  • Height: Approx. 142 cm
  • Seat back height: Approx. 86.5 cm

Walking Aids: Rollators

Rollators are available to help our customers travel around the airport.
Equipped with a height-adjustable handle and a large break lever, this rollator provides a safe and comfortable way to move around inside the airport.
It also features a basket that functions as both a seat and a compartment for your belongings.
If you would like to use a rollator, please let a member of our counter staff know on your departure date.
(This service cannot be reserved in advance.)

Available at the following airports

  • 50 domestic airports in Japan

Electric Cart

For customers who may have difficulty walking to the boarding gate, electric carts are available in the departure lobby at Haneda Airport Terminal 2.

If you would like to use a cart, please ask the counter staff at the airport. Note: This service cannot be reserved in advance.

Available from 8:00 a.m. to 7:00 p.m.

Equipment to Assist with Boarding

OMOTENASHI GUIDE

If you download the app, you can document the announcement that is flowing at the boarding gate and display it on your smartphone.

It also supports languages around the world, and it is possible to display it after translating it into your favorite language.

  • * This service is available at departure gates for domestic airports in Japan.

What is a "OMOTENASHI GUIDE"?

  • * From here, you will be redirected to an external site.

Available at the following airports

  • 50 domestic airports in Japan

Boarding Gates

This boarding gate is wide enough for passengers using wheelchairs, strollers, and walking aids to pass through.

Available at the following airports

  • 50 domestic airports in Japan

Boarding Ramp

This ramp is used to assist customers with boarding.

Available at the following airports

  • 50 domestic airports in Japan

Assisted Stretcher

Assisted stretchers are used at airports at which passenger boarding lifts or wheelchair stair lifts are not available or equipped.
You can stay seated while the staff will take you up and down the stairs and to your seat in the cabin.

Available at the following airports

Sapporo (New Chitose), Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Osaka (Kansai), Osaka (Kobe), Fukuoka, Okinawa (Naha), Wakkanai, Okhotsk Monbetsu, Memanbetsu, Asahikawa, Nemuro Nakashibetsu, Kushiro, Hakodate, Aomori, Odate-Noshiro, Akita, Shonai, Sendai, Fukushima, Hachijojima, Niigata, Shizuoka, Toyama, Komatsu, Noto, Okayama, Hiroshima, Iwakuni, Yamaguchi Ube, Tottori, Yonago, Hagi-Iwami, Takamatsu, Tokushima, Matsuyama, Kochi, Saga, Oita, Kumamoto, Nagasaki, Tsushima, Goto Fukue, Miyazaki, Kagoshima, Miyako, Ishigaki

Specifications

  • Seat width: Approx. 38 cm
  • Seat depth: Approx. 26.5 cm
  • Seat height: Approx. 52 cm
  • Height: Approx. 136 cm
  • Seat back height: Approx. 84 cm

Passenger Boarding Lift

This is a dedicated airport vehicle equipped with a lifting device. When boarding is conducted using boarding stairs, the passenger boarding lift can be used to elevate the customer in a wheelchair directly to the aircraft door.

Available at the following airports

Sapporo (New Chitose), Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Osaka (Kansai), Fukuoka, Okinawa (Naha)

Passenger Boarding Stairs Equipped with Wheelchair Stair Lift

The wheelchair stair lift allows wheelchairs to be lifted over the boarding stairs.

May not be available with certain aircraft types.

Available at the following airports

Tokyo (Haneda), Tokyo (Narita), Osaka (Itami), Fukuoka, Okinawa (Naha), Rishiri, Hakodate, Okayama, Matsuyama, Oita, Kumamoto, Goto Fukue, Miyako

Powered Stair Climbing Device (S-Max)

This is an option for boarding the aircraft if a passenger boarding lift or wheelchair stair lift is not available. S-Max with its driving function enables smooth boarding as it assists in the ascending and descending of stairs and moving to the seat in the cabin while as state of customer seating.

Available at the following airports

Tokyo (Narita), Osaka (Itami), Okhotsk Monbetsu, Sendai, Shizuoka, Fukuoka

Wheelchair Types and Wheelchair-Accessible Facilities

Wheelchair Types

Seats with Movable Armrests

In the cabin, some aisle seats have movable armrests to make it easier to move between a wheelchair and the seat.

Please inform us if you would prefer a seat with a movable armrest, since the locations of these seats vary by aircraft and not all aisle seats have a movable armrest.

Cabin Wheelchair

Cabin wheelchairs are available for use on board. Please ask cabin attendant for assist when needed.

You cannot activate the wheelchair brake by yourself.

Specifications (New Type):

  • Seat width: Approx. 31 cm
  • Seat depth: Approx. 33 cm (Cushion not included)
  • Seat height: Approx. 42 cm
  • Height: Approx. 87 cm
  • Seat back height: Approx. 41 cm
  • Available on all aircraft used for international flights.
  • Available on all aircraft used for Japan domestic flights, except for the Boeing B737-500/800.

Specifications of this type:

  • Seat width: Approx. 34 cm
  • Seat depth: Approx. 33 cm
  • Seat height: Approx. 46 cm
  • Height: Approx. 84 cm
  • Seat back height: Approx. 33 cm
  • The right side and left side armrests are connected.
  • Available:
  • On the Boeing B737-800 on Japan domestic flights.

Wheelchair-Accessible Facilities

Cabin Wheelchair Accessible Lavatory

Some aircraft are equipped with a cabin wheelchair accessible lavatory. Please ask cabin attendant for assist to/from the lavatory when needed.Assistance is not provided inside the lavatory.

  • Available on all aircraft used, except for the B737-700/800, A320 and the Bombardier DHC8-Q400.

Guidance in Braille / Large Font

Safety Instructions in Braille

Brochure on the emergency cabin equipment in Braille is available for customers with visual disabilities. (in Japanese and English) Please ask a cabin attendant when necessary.

The cabin attendant will explain the seat equipment and on board facilities including the lavatory.

Drink Menus in Braille and Large Font

Please ask a cabin attendant when necessary.

In-Flight Magazine "TSUBASA - GLOBAL WINGS -" in Braille and audio version

Essays 7-8 published in "TSUBASA - GLOBAL WINGS -" are braille or voiced and lent out for free of charge to enjoy on board.

  • Advance reservation is required. (Until 7 days before boarding date)
  • In Japanese only
  • Due to limited stock, it is not always available

Cabin Stretcher and Upper Body Restraints

Cabin Stretcher

Stretchers are attached to the top of the seats. The location of the stretcher will vary according to the aircraft. With exceptions of some aircraft types, curtains are available and can be used except during takeoff and landing.

As the passenger will be strapped in for safety, they will not be able to change positions or go to the lavatory. Medical equipment will be placed on the seats beneath the stretcher. Please refer to Customers Requiring a Stretcher for information regarding the reservation.

Specifications:

Length:Approx.180cm

Width:Approx. 40cm

Height: Approx.96cm

Cabin Stretcher

When Used

Assist Seat

Assist Seats for customers who have difficulties in keeping a seated position are available free of charge.

  • We offer three sizes, S, M, and L, according to your physique.
  • Reservation in advance is required

Please refer to Customers Requiring an Assist Seat / Support Belt for information regarding the reservation.

Support Belt

A support belt is a supplementary belt designed to hold the upper body. Support belts are available free of charge for customers who experience difficulty in maintaining an upright seated position for reasons such as a disability.

  • Lending the vest type and belt type as one sent
  • Reservation in advance is required

Please refer to Customers Requiring an Assist Seat / Support Belt for information regarding the reservation.

Pillow/Blanket

Pillows and blankets are borrowed free of charge to stabilize the sitting position by inserting the body into the gap between the seats.

  • Advance reservation is required

Please refer to Customers Requiring an Assist Seat / Support Belt for information regarding the reservation.

Leg Support Stand

Due to the handicaps with illness, bone fracture or some disabilities, ANA can provide "The leg support stand" for customer who has difficulty to sit with keeping the foot on the floor.

  • Reservation in advance is required
  • Only available on Japan domestic flights (operated by ANA)
  • It cannot be used during take-off and landing, Also please be aware that you may withhold to use it due to flight condition for safety reasons.
  • It may not keep to fully-stretch your leg depending on the aircraft type.

Medical Equipment/Medicine

Onboard Medical Equipment/Medicine

ANA Rental Oxygen Cylinder (Paid Service)

Japan Domestic Flights

Reservation in advance is required.

  • Reservation: 48 hours prior to departure
  • Fee: JPY3,000 per flight sector (regardless of number of cylinders)
  • Capacity: 400 liters/cylinder

Oxygen flow setting can be adjusted in the range of 0.25-6.0 liters per minute.

International Flights

Reservation in advance is required.

  • Reservation: 96 hours prior to departure
  • Fee: JPY10,000 per cylinder
  • Capacity: 360 liters/cylinder

Oxygen flow setting can be adjusted in the range of 0.25-5.0 liters per minute.

For how to use an oxygen cylinder, please refer to Instructions for Oxygen Cylinders:

Passengers wishing to rent oxygen tanks need to submit a Medical Information Form (MEDIF) in advance. The number of rental oxygen cylinders will be prepared according to the amount of oxygen required by the customer as stated by the physician on the MEDIF.

Download the form here.

Intravenous Feeding Hook

Intravenous feeding hook for customers who take intravenous drip, nutritional supplements, etc., are available free of charge.

Reservation in advance is required.

  • Japan Domestic Flights: 48 hours prior to departure
  • International Flights: 96 hours prior to departure
Medical/ First Aid Kit (First-aid Tools)

The cabin is equipped with medical equipment to be used for providing first aid to injured passengers.

Medical Equipment:

Stethoscope, digital sphygmomanometer, resuscitator (pocket mask, ambu bag), etc.

In addition, other commonly used over-the-counter medicines are available for sick passengers.

Over-the-counter Medicines:

Cold medicine, painkillers, digestive medicine, etc.

We recommend that you bring your own medication.

Doctor’s Emergency Kit (First Aid Tools)

The cabin is equipped with medical supplies that can be used by volunteer physicians in the event of an in-flight medical emergency.

Medical Supplies:

  • Infusions/Injections: Normal saline, 20% glucose, adrenaline, atropine, hydrocortisone sodium phosphate, etc.
  • Oral Medicine: Nitroglycerin, d-Chlorpheniramine Maleate, etc.

Medical Equipment:

  • Apparatus for ligature and suture*, syringe, infusion set, Nelaton catheters*, etc.
  • Medicines and medical supplies are loaded onboard in accordance with the Enforcement Regulations of the Civil Aeronautics Law.
  • *International flights only
Resuscitation Kit

CPR (cardiopulmonary resuscitation) kits that include medical instruments needed for removing foreign objects away from the airways are loaded on all international flights.

Medical Equipment:

Endotracheal intubation apparatus, Blood Glucose Meter Set, aspirator, pulse oximeter, etc.

  • These medical instruments are to be used by physicians and are loaded on board in accordance with the Enforcement Regulations of the Civil Aeronautics Law.
Automated External Defibrillator (AED)

To further strengthen our emergency response system on board, all aircraft are equipped with AED—a medical device that can send an electric shock to the heart and eliminate ventricular fibrillation caused by myocardial infarction and other symptoms.

The AEDs currently loaded on board are equipped with a function that can monitor heart rhythms. The bright color liquid crystal display screen on the AED displays the electrocardiogram waveforms, enabling accurate analysis of passenger symptoms.