Customers with Allergies

Customers with Allergies

This page provides information about allergen-free in-flight meals on international flights, as well as autoinjectors, etc.

japan domestic flights
international flights

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Customers with Allergies

Allergen-free Meals

international flights
  • * Sample image Menu varies by season.

ANA provides two kinds of allergen-free in-flight meals for international flights: a "7 allergen-free meal", which does not contain any of the 7 major allergen ingredients (wheat, buckwheat, dairy products, eggs, peanuts, shrimp and crab), and a "27 allergen-free meal", which is free of the 7 major allergen ingredients listed above as well as 20 others (abalone, squid, salmon roe, orange, kiwi fruit, beef, walnut, salmon, mackerel, soybean, poultry, banana, pork, matsutake mushroom, peach, yam, apple, gelatin, sesame and cashew nuts).

See Special Meals for menu examples and more information.

While we strive to ensure that none of the specified allergens enter these meals during preparation, we cannot completely prevent the possibility of airborne particles or other minute traces of the allergens entering the meals at some point. Please note that we can only provide these two types of allergen-free meals.

We recommend that customers sensitive to allergens other than those listed above, or who are otherwise concerned about the meals as described, prepare and bring their own food.

Carrying Epinephrine Autoinjectors (EpiPen) on Board

Customers are asked to carry any prescribed medicine or injections (epinephrine autoinjectors, EpiPen, etc.) on board to be prepared to take care of themselves in case of an allergic reaction.

Customers with Peanut Allergies

ANA strives to not select or use peanuts as an ingredient for in-flight meals and drinks on ANA Group-operated Japan domestic and international flights. However, there is a possibility that the meals and drinks may be exposed to peanuts or peanut by-products (such as peanut oil) during preparation or manufacturing.

For more information refer to ANA Policy Regarding Customers with Peanut Allergies.

Handling for Allergies on Flights to/from Canada

If you have a disability caused by a severe allergy to peanuts, another nut variety, sesame seeds, an animal, etc., you can make a request for an allergy buffer zone to be established around you in order to avoid the risk of exposure to the relevant allergen as much as possible.

For further details, please see Allergy Buffer Zones.

Codeshare flights

For codeshare flights operated by our partner airlines, the regulations of the relevant partner airline will apply. Special assistance on such flights may differ from that offered by ANA. For details, please contact the partner airline operating the flight directly.

Frequently asked questions about Customers with Food Allergies

If you have any questions or concerns, please contact the ANA Disability Desk.