Customers Using Medical Oxygen Cylinders

Customers Using Medical Oxygen Cylinders

Oxygen cylinders are considered as dangerous goods and are therefore only allowed to be carried on board for medical purposes.

Submitting ANA’s designated Medical Information Form (MEDIF) is required for the use of an oxygen cylinder on board.

japan domestic flights
international flights

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Reservations

Boarding

Please arrive early at the airport in order to have leave enough time for necessary procedures.

Approximate Time of Arrival to the Airport

If you are going to use personal medical oxygen cylinders on board, please note that we may check your medical equipment at the check-in counter even if you have notified us in advance.

If you use the oxygen cylinder rental service, the medical oxygen cylinders will be handed to you on board the aircraft.

japan domestic flights

60 minutes prior to the departure time

international flights

120 minutes prior to the departure time

Pre-boarding Service

Pre-boarding service is available for passengers who need assistance.

If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.

On Board

Our cabin attendants are not permitted to assist customers with handling and operating oxygen cylinders as these are considered medical treatment.

Any operational process must be handled by the customer or their escort.

For how to use an oxygen cylinder, please refer to Instructions for Oxygen Cylinders ( Japan Domestic ) / (International).

Please prepare a tube long enough to connect the cylinder when stowed horizontally under the seat in front of you for use on board.

You may be asked to remove the carrier from the cylinder.

  • * Please note that for safety reasons emergency exit row seats are not available for customers who need assistance.

Oxygen cylinders loaded on board are for emergency purposes only and are not available for customers for ordinary usage.

Arrival

If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask. Please inform us upon reservation, or contact the ANA Disability Desk in advance.

FAQ&Contact

Frequently asked questions about Customers Using Medical Oxygen Cylinders

If you have any questions or concerns, please contact the ANA Disability Desk.