If you’re traveling with a pet or service animal on an ANA-operated flight, we are happy to provide you with assistance.
We welcome dogs, cats, small birds, and other small animals (e.g., rabbits, hamsters and ferrets) but cold-blooded animals (e.g., turtles and lizards), reptiles and fish are not allowed.
At ANA, we will handle your pet with the utmost care so that your companion can travel as comfortably as possible. However, as the conditions on an aircraft are very different from a pet's everyday environment, transporting your pet by air may affect their health. There is a possibility of pets being left in a weakened physical condition or even dying. Please only consider using ANA to transport your pet after thoroughly reading the information below. (See ANA’s pet mortality report.)
Some pets are more susceptible to stress or temperature changes and could subsequently fall ill.
If any of the following apply to your pet, we strongly recommend discussing the option of transporting your pet by air with a veterinarian prior to making a reservation.
Pets in the following health conditions cannot be transported:
Please note that the transportation of short-nosed dog breeds is suspended between May 1 and October 31. This is because they are more affected than other breeds by hot temperatures and may suffer from heatstroke and respiratory difficulties.
After check-in, your pet will be held in an air-conditioned room before making his or her way to the cargo room, located underneath the customer cabin. The cargo room’s temperature is kept the same as the customer cabin. In the cargo room, your pet will experience the following conditions.
Please make the necessary preparations prior to travel to ensure your pet is as relaxed and calm as possible. We recommend you talk to a veterinarian if this is your pet's first time traveling by air or if you have any concerns about using this service.
Here are some helpful tips to ensure that your pet experiences a smooth journey to your final destination.
After arrival, your pet may fall ill because the flight environment is so much different than his or her everyday environment. As a result, please make sure your pet rests well once you have arrived at your destination. We recommend taking your pet to see a veterinarian if any of the following symptoms are present after arrival:
Advance reservations are required via telephone.
Pets are not included in the free baggage allowance and a service fee will apply. Please note that the fee will be calculated into the departing country/region's currency at the time of check-in. In the below chart, Area 1 includes North America, Latin America and Hawaii. Area 2 includes Europe, Africa and the Middle East. Lastly, area 3 is Asia (including Japan) and Oceania.
|Sectors operating across two of the areas above
Example: United States - Japan
|Sectors operating within one of the areas above||Japan domestic sectors|
|JPY40000 / USD400 / CAD400 / EUR300||JPY25000 / USD250 / CAD250 / EUR200||JPY5000
(Consumption tax may also be applied)
Each country/region has its own regulations governing the import/export of live animals. Prior to travel, please make sure to contact the quarantine office, embassy or other similar authorities of your departure and destination countries/regions to determine the required needs for your pet.
When traveling to Japan with your pet, the animal import procedure and required documents will vary based on what kind of animal you have. If you do NOT go through immigration of Japan, the import quarantine in Japan will not be applied for the pets. In this case, the airline staff of the inbound flight will carry out the procedures (submit a copy of a health certificate of your pets) instead of you. However, if you and your pets enter Japan (regardless of staying time), your pets must fulfill import requirements in Japan. For those customers with dogs and cats:
For those customers with rodents (e.g., rabbits, hamsters and ferrets) and birds:
The check-in process you (and your pet) will experience at the airport will include the following steps.
Please prepare documents required for importing/exporting your pet in advance and arrive earlier than usual to the check-in counter. If your pet is subject to quarantine inspection at the departure airport, please come to the counter after completing inspection.
Bring your printed Consent and Release form.
Please note that if you have a connecting flight, each airline has individual handling requirements for the carriage of animals. When using different airlines during a connecting transit point, be sure to check with each airline directly about handling procedures and fees.
Before traveling with your pet, please familiarize yourself with the conditions and limitations below.
The proper carrier/kennel is key to your pet’s comfort and safety during the journey. Your pet must be able to sleep, sit and turn around freely. The carrier must also have a leak-proof bottom (in the case of household birds, the standard fiberboard tray may be used) and be equipped with a security lock to prevent escape or physical contact. Please ensure that your pet’s cage also meets these additional standards.
The carrier must have a suitable container or dish for food/water attached to the inside of the door can be easily accessible to staff without opening the kennel door.
It should be constructed of hard material (e.g., metal, rigid plastic, solid wood or material of comparable strength with solid roofs).
Customers who have vision, hearing, or mobility impairments can request to be accompanied onto the aircraft by their guide dog, hearing dog, or assistance dog.
Please see Travelers with Disabilities for more on traveling with service dogs.
This page provides information about assistance dogs specifically on US, Mexico, and Canada routes.
Customers who accompany Emotional support dogs, Psychiatric service dogs, Alert dogs can be allowed to carry service dog into aircraft cabin.
Requisite Documentation and Procedures
Alert Dog: A dog that detects epilepsy attacks, hypoglycemic shock, etc.
Alert dogs are allowed into the aircraft cabin.
Psychiatric service dog/ Emotional Support Dog: According to the US Air Carrier Access Act, customers wishing to board with a psychiatric service dog/emotional support dog must provide documentation that is current (no older than one year from the date of the flight) and written on the official letterhead of a licensed mental health professional or a medical doctor specifically treating the customer’s mental or emotional disorder.
It should state the following:
You also can download and use the designated Psychiatric service dog/Emotional Support Dog Application.
Customers who accompany Alert dogs or Psychiatric service dogs can be allowed to carry service dog into aircraft cabin.
Emotional support dogs are not accepted to carry into aircraft cabin on Canadian routes.
Requisite Documentation and Procedures
Customers must submit an attestation form to verify that their assistance dog was trained at a specialist training facility or by a trainer for the purpose of assisting people with disabilities.
We also request that you submit the ID card issued by the assistance dog training facility / trainer or another piece of documentation certifying your dog's status as an assistance dog.
It's required to be issued by the dog training facility accredited by Assistance Dog International (ADI) or International Guide Dog Federation (IGDF), otherwise to be issued by Canadian State government.
Please either email or fax your completed Service Dog Behavior and Training Attestation Form and ID Card or other piece of documentation to the ANA Disability Desk (Japan) or Customer Service Center (US) at least 96 hours prior to the scheduled departure time of the first flight within your itinerary.
For the customer who sends this document by fax, please be aware of the accurate indication of your Email address since we can reply to your proposal by Email only.
To assist an individual with a disability, a dog must be trained to behave appropriately in a public setting. If the dog’s behavior indicates that it has not been trained (i,e., running freely, barking and growling, jumping or biting, urinating or defecating), the dog will only be accepted in accordance with ANA pet policy (i,e., carried in cargo hold with crate), and subject to other applicable ANA rules; Customers traveling with pets (Japan Domestic Flights / International Flight) for more information.
Attention for customers who accompany with the Alert Dogs and Psychiatric service dog/Emotional Support Dogs
In Japanese airports it’s prohibited for the customer to walk the dog other than service dogs approved by Japanese accredited organization in the terminal complex due to government order. A Customer must provide a hard, leak proof container for transferring the dog through the terminal area from the airplane exit. A small dog can be fitted in soft carrier.
Notes for customers traveling with the above assistance dogs via international airports in Japan on routes other than US, Mexico & Canada routes
Basically these above service dogs will be carried in cargo hold with crate on Non U.S., Mexico & Canada portion flight since it’s not allowed to accompany any service dogs into airplane cabin other than U.S., Mexico & Canada portion. (It’s not applied to US DOT rules, Guidelines in Mexico and ATPDR in Canada.)
E.g. From Los Angeles (US) to Singapore via Tokyo
Psychiatric service dog/Emotional Support Dogs and Alert Dogs would be able to fly in cabin from Los Angeles to Tokyo but then be checked in from Tokyo to Singapore as a pet in cargo hold.
Your understanding and cooperation would be appreciated.