ANA Mileage Club members and their registered can redeem miles for international travel on ANA-operated flights.
Please have a purchased ticket for all sectors on which you wish to use awards.
In order to apply for upgrade awards, tickets must be purchased for the following eligible booking classes.
|Itinerary Origin||Economy Class to Premium Economy*1||Premium Economy / Economy Class to Business Class||Business Class to First Class|
|Within Japan||Y, B, M, U, H, Q, V||G, E, Y, B, M, U||J, C, D, Z|
|Outside Japan||Y, B, M, U, H, Q, V||G, E, Y, B, M, U, H||J, C, D, Z|
1-sector (one-way) awards can be redeemed starting from 9,000 miles.
The number of miles required for award redemption will vary depending on the basic sector mileage and the class of service.
Please confirm the required mileage charts for the redemption requirements which correspond to the relevant basic sector mileage.
ANA Diamond Service Members, Platinum Service Members, Bronze Service Members, and Super Flyers Card Members may also use upgrade points for redemption.
Please refer to the ANA Premium Member Services page for details.
Upgrade awards are valid only on the flights for which the reservations have been made.
An infant may use an award if a ticket (child fare) for the upgrade-eligible sector has been purchased, and the same amount of miles as an adult is used to redeem the award.
Either an infant fare (no seat) ticket or a child fare (with seat) ticket for the same post-upgrade service class*3 as the accompanying adult must be purchased separately.
Children require the same number of miles to redeem an award as adults.
|1-Sector (One-Way) Mileage
(Basic Sector Mileage)
|Economy Class to Premium Economy*1||Premium Economy / Economy Class to Business Class||Business Class to First Class|
|5,501 and above||20,000||28,000||45,000|
Applications for upgrades can be submitted through the ANA website if the ticket number starts with "205".
If your ticket number does not start with 205, we kindly request you to call us instead.
In the cases above, please apply for an upgrade by phone.
From 355 days prior to the departure date until 24 hours prior to the departure of the relevant flight.
Waitlisting is available until the departure date.
The names of the passenger and the AMC member who is providing the miles cannot be changed after the application has been submitted.
Furthermore, upgrade awards are valid only on the flights for which the reservations have been made.
After the application has been submitted, the Passenger's Name, flight number, date, sector, and class of service also cannot be changed, and the ticket cannot be issued as an open ticket.
Customers who wish to request a cancellation (refund) may do so only if the upgrade award has not been used.
Please complete the procedures by 24 hours prior to the departure time of the originally reserved flight through the ANA website or by contacting ANA during business hours.
The expiration dates for refunded miles will correspond to the expiration dates at the time that the award reservation was made (when mileage was redeemed).
Example 1: When 20,000 miles which were redeemed for an upgrade award are refunded on October 01, 2019.
|Accrual Month and Year||April 2019||May 2019||June 2019||Total|
|Mileage Expiration Date||April 30, 2022||May 31, 2022||June 30, 2022||N/A|
|Miles Used to Redeem Award||-3,000||-15,000||-2,000||-20,000|
|Mileage for Refund Charge||0||0||0||0|
|Mileage Balance After Refund||3,000||15,000||2,000||20,000
When 20,000 miles which were redeemed for an upgrade award are refunded on May 10, 2019.
|Accrual Month and Year||April 2016||May 2016||June 2016||Total|
|Mileage Expiration Date||April 30, 2019||May 31, 2019||June 30, 2019||N/A|
|Miles Used to Redeem Award||-5,000||-14,000||-1,000||-20,000|
|Mileage for Refund Charge||0||0||0||0|
|Mileage Balance After Refund||0||14,000||1,000||
If flight delays or cancellations occur as a result of typhoons, snowfall, or other acts of nature which are beyond ANA's control, the required mileage used to redeem upgrade awards will be refunded.
If flight delays or cancellations occur as a result of equipment malfunctions or other reasons which are attributable to ANA, all required mileage used to redeem upgrade awards will be refunded.
Procedures cannot be completed at the airport.
After logging in, proceed to the Upgrade Reservation screen from the ANA International Flight Awards menu.