On this page, you will find the information you need to easily make your way through London Heathrow airport to your destination.
Arrival and departure terminal maps and other information for navigating through London Heathrow Airport.
Flights operated by ANA group will arrive at Terminal 2.
Please present your passport at the e-gate.
Passengers aged 10 or older with a biometric symbol on the cover of your passport who meet any of the following conditions:
Customers with goods to declare must turn in their Customs Declaration forms at Customs. Your luggage may be subject to inspection, regardless of whether you have products to declare or not. In this case, please follow the attendant's instructions.
A letter of consent is required for travelers under the age of 18 entering the UK without their parents. Get more details here (Minors Traveling Alone to the UK).
Flights operated by ANA group will depart from Terminal 2.
Please attach the luggage tags issued by the self-service check-in machine to your luggage and proceed to the luggage counter at Zone C.
Some customers are eligible for fast track security screening—please look for Gold Track signs.
Eligible Travelers:
Note: Please show your boarding pass when using this service. Star Alliance Gold Members are requested to present the Star Alliance Gold Status Card in addition to the boarding pass.
ANA flights arrive at Terminal 2B. Immigration and check-in procedures are performed at Terminal 2A. Connecting passengers should take an escalator or elevator on level 2 of Terminal 2B down to Level B1, and then pass through the underground passageway toward Terminal 2A.
On level 2 of Terminal 2A, there is an escalator to Terminal 1 and an escalator to the stop for buses to Terminal 3, 4, and 5. Passengers should proceed toward the terminal for their connecting flight. Passengers connecting to flights departing from Terminal 2A or 2B should pass through the transfer security checkpoint and then take an escalator or elevator up to level 4 (departure floor) of Terminal 2A.
On level 4, there is the transfer area, self-service check-in machines, and transfer counters. Passengers connecting to Terminal 2A should proceed to the departure floor, while passengers connecting to Terminal 2B should proceed via the underground passageway to Terminal 2B.
On level 2 of Terminal 2A, there is the underground passageway from Terminal 2B, and escalators from the stop for buses to Terminal 3, 4, and 5. Pass through the transfer security checkpoint and take an escalator or elevator up to level 4 (departure floor) of Terminal 2A.
On level 4 of Terminal 2A, there is the transfer area, self-service check-in machines, a transfer counter, and an escalator and elevator from Terminal 1. Passengers connecting to an ANA flight should proceed via the underground passageway to the boarding gate in Terminal 2B.
LHR Terminals 2, 3 → Piccadilly Circus
LHR Terminals 2, 3 → Paddington Sta.
LHR Terminals 2, 3 → Paddington Station
LHR Terminals 2, 3 → Victoria Coach Sta.