ANA is happy to help ease the stress of traveling by offering special assistance to pregnant women, unaccompanied minors and families with young children—from reservation to arrival.
ANA is pleased to offer special help to travelers who are expecting.
We want all of our travelers to have a comfortable travel experience. If you are pregnant, we need to make sure it is safe for you to travel on such a long journey. And if it’s safe to travel, we offer you assistance along each step of your trip.
Expectant mothers within 28 days of their due date need to fill out a Medical Information Form prior to flying and bring the form to the airport on the day of departure.
Download the Medical Information Form.
The medical information form must indicate that there are no complications of pregnancy, that the passenger has no health problems preventing them from flying, and the due date. The form must be issued by a physician no more than seven days before departure.
If you are traveling alone, ANA offers assistance that includes escorting you from the airport check-in counter to the boarding gate, where you will be able to board early. Please contact ANA by phone at least 72 hours prior to departure to request this service.
This service applies only to ANA-operated flights. For codeshare flights—those operated by other carriers—please check with the operating carrier.
Our cabin crew will gladly assist you with stowing your luggage and any other assistance you need while we’re in the air.
Seats can be reserved either online or by telephone.
ANA is happy to assist you at your arrival and/or connecting airport. Airport staff will escort you from the disembarking gate to the arrival lobby or passenger pickup area, or to the boarding gate for a connecting flight.
Please contact ANA by phone at least 72 hours prior to departure to request this service.
ANA in Japan provides original "Maternity Mark" tags to expectant mothers upon request. These tags can be worn to indicate that you are pregnant, especially helpful in situations such as on public transport or in long lines.
ANA is pleased to offer special assistance for families with young children.
Airport support is available from the check-in counter to the boarding gate (or to the lounge for eligible passengers) for adult passengers traveling with 1 or more children under 3 years old. Please contact us in advance if you require this assistance.
Due to limited cabin space, we ask that you check in your stroller with your baggage (with all personal items removed). Strollers are not subject to checked baggage restrictions.
Strollers are available to borrow at some airports. If you would like to borrow one, please let us know when you check in.
A limited number of baby strollers may be brought on board only if they fall within the stipulated size regulations when folded.
Children under 2:
Children between 2 and 11 (accompanied):
If you are traveling with an infant, please be sure to inform us, as there may be boarding limitations.
Children ages 5 to 11 may travel alone. For acceptance conditions, please see Unaccompanied Minors section of this page.
|Age of Child||Accompanying Passenger||Seats||Applicable Fare|
|Less than 8 days old||Not permitted to travel||-||-|
|8 days old to under 2 years old (no seat)||Must be accompanied by someone at least 12 years old*||Travel in adult's lap||Infant fare|
|8 days old to under 2 years old (with own seat)||Required||
Child can be seated in a child seat for much of the flight, but should be held in your lap while the seat belt sign is turned on.
Your child seat/baby carrier
can be brought on board as long as it meets ANA’s child seat requirements.
ANA does not lend child seats.
|2-11 years old||Required||Child must be in a seat.||Child fare|
|5-11 years old (unaccompanied)||-||Child must be in a seat.||Adult fare|
For un-ticketed children under 2:
Bassinets with baby blankets are provided on all international aircraft for infants not occupying a seat. Please reserve by telephone 48 hours prior to departure.
We also provide a special blanket for passengers who have requested a bassinet. In addition to being gentle to the touch, the material used in this soft, light blanket strikes a great balance between heat retention, ventilation and absorbency to help your baby relax. Moreover, the blanket is made from the same type of fabric used in Uchino's Marshmallow Puff Gauze, which comes recommended by the Japan Atopic Dermatitis Patients Association.
ANA supplies toys for your little ones to make their journey more enjoyable.
If you wish to carry your child’s car seat and use it onboard, it must be certified in Japan (MLIT), Europe (ECE R44/UN R44), US (FMVSS1) or via the "CARES" system.
Also, you are asked to attach/remove it by yourself on board.
If you wish to use a child seat, please reserve a seat in advance and purchase a child fare.
Due to safety reasons, a window seat is preferable for a child seat.
The child seat must be secured with the seat belt at all times. If the device cannot be secured, it cannot be used onboard even if it meets other standards.
Portable bed products for children (such as JetKids BedBox or Fly-Tot) can be brought on board; please use a window seat or center seat in the section between the aisles as a general rule.
Please request special meals at least 24 hours prior to departure on the ANA website or by phone.
Powdered milk is available on board. However, we recommend that you bring your own since there are limits in quantities and types.
A limited number of diapers (sizes M and L) are available on board. However, we recommend that you have an adequate supply of diapers for your trip.
Most seats can be pre-assigned either online or by telephone. If you want your infant to travel in a seat, please apply by telephone.
Connecting or arrival airport support is available for adult passengers traveling with 1 or more children under 3 years of old. Please reserve 72 hours prior to departure by telephone.
At the arrival airport, staff will escort passengers from the disembarking gate to the arrival lobby or passenger pickup area.
For connecting flights, ANA staff will escort passengers from the disembarking gate to the check-in counter or the boarding gate for a connecting flight. (If the connecting flight will depart from a different terminal, airport staff will escort them to the shuttle bus area.)
Due to the spread of the Novel Coronavirus (COVID-19), prescribed services may not be provided due to applicable laws and regulations or travel conditions of the relevant countries.
ANA will continue our effort to maintain airport service as well as top safety to our customers and take preventive measures upon providing assistance service to our customers.
Thank you for your understanding, however, airlines will not be responsible for any changes or measures and any incurred expenses related.
We are happy to offer support for children 5 to 11 years old who are traveling alone on international flights—from departure to arrival—through our Junior Pilot program. Please contact ANA in advance to use this program.
The ANA Junior Pilot program is only available to unaccompanied minors. It does not apply if the child is accompanied by someone over 12 years old (or over 18 years old for flights to and from Mexico City; see below).
The parent / guardian must complete the required items on the Unaccompanied Minor Consent Form in English, then print it and submit the form when checking in at the airport.
ANA has created a fun illustrated guide to the main steps, from pre-flight preparations to arrival. Please review it with the child ahead of time. Get the guide.
It is important that you arrive at the airport well in advance and proceed to the ANA check-in counter, where your child will receive an ANA Junior Pilot badge to wear.
Please try to check in early during the summer and winter vacation seasons, and other holidays when airports are especially crowded.
Once preparations for departure are complete, our staff will escort the child from the airport counter to the cabin. Family members can accompany the child up to the security checkpoint.
Our staff will escort the child to the arrival lobby and deliver them to the designated adult who picks them up.
Our staff also will assist children with connecting flights.
The government of Mexico requires special permission for children under the age of 18 traveling to and from Mexico alone or with the person who is not the parent or guardian.
Before departing Mexico, a child exit authorization form is required for a child under 18.
Please check the Mexican Embassy website for the latest information.
In accordance with UK regulations, minors under the age of 18 entering the UK without their parent or guardian require a consent letter signed by the parent or guardian.
In accordance with German law, minors under the age of 18 entering / departing from Germany alone (including transit passengers*) must prepare a consent letter signed by a parent / guardian.
Applicable passengers should contact their nearest German embassy, consulate or honorary consul.
If you are a German resident, we request you contact your nearest Federal Police office or relevant public institution.
Entry / departure procedures may take an extended amount of time if the passenger does not possess a letter of consent.
However, please note that carrying this letter does not guarantee permission to enter / depart from the country, as this is at the discretion of immigration officer.
In addition to the above, passengers aged between 5 and 11 traveling alone are required to use ANA Junior Pilot.