ANA is happy to help ease the stress of traveling by offering special assistance to pregnant women, unaccompanied minors and families with young children—from reservation to arrival.
ANA is pleased to offer special help to travelers who are expecting.
We want all of our travelers to have a comfortable travel experience. If you are pregnant, we need to make sure it is safe for you to travel on such a long journey. And if it's safe to travel, we offer you assistance along each step of your trip.
Expectant mothers within 28 days of their due date need to fill out a Medical Information Form prior to flying and bring the form to the airport on the day of departure.
Download the Medical Information Form.
The medical information form must indicate that there are no complications of pregnancy, that the passenger has no health problems preventing them from flying, and the due date. The form must be issued by a physician no more than seven days before departure.
If you are traveling alone, ANA offers assistance that includes escorting you from the airport check-in counter to the boarding gate, where you will be able to board early. Please contact ANA by phone at least 72 hours prior to departure to request this service.
This service applies only to ANA-operated flights. For codeshare flights—those operated by other carriers—please check with the operating carrier.
Our cabin crew will gladly assist you with stowing your luggage and any other assistance you need while we're in the air.
Seats can be reserved either online or by telephone.
ANA is happy to assist you at your arrival and/or connecting airport. Airport staff will escort you from the disembarking gate to the arrival lobby or passenger pickup area, or to the boarding gate for a connecting flight.
Please contact ANA by phone at least 72 hours prior to departure to request this service.
ANA in Japan provides original "Maternity Mark" tags to expectant mothers upon request. These tags can be worn to indicate that you are pregnant, especially helpful in situations such as on public transport or in long lines.
ANA is pleased to offer special assistance for families with young children.
Airport support is available from the check-in counter to the boarding gate (or to the lounge for eligible passengers) for adult passengers traveling with 1 or more children under 3 years old. Please contact us in advance if you require this assistance.
Due to limited cabin space, we ask that you check in your stroller with your baggage (with all personal items removed). Strollers are not subject to checked baggage restrictions.
Strollers are available to borrow at some airports. If you would like to borrow one, please let us know when you check in.
A limited number of baby strollers may be brought on board only if they fall within the stipulated size regulations when folded.
If you are traveling with an infant, please be sure to inform us, as there may be boarding limitations.
Children must be accompanied by a person 12 years of age or older (18 years or older for Mexico routes, 16 years or older for Canada routes). Also, if your child will be using a child seat, they must be seated next to their companion.
Children between the ages of 5 and 11 (5 and 13 for Mexico routes) can travel alone. For details, please refer to ANA Junior Pilot (Unaccompanied minors).
|Age of Child||Accompanying Passenger||Seats||Applicable Fare|
|Less than 8 days old||Not permitted to travel||-||-|
|8 days old to under 2 years old (no seat)||Must be accompanied by someone at least 12 years old*1
Only 1 infant may accompany a passenger with an expected delivery date of 28 days or less.
|Travel in adult's lap||Infant fare|
|8 days old to under 2 years old (with own seat)||Required||
Child can be seated in a child seat for much of the flight, but should be held in your lap while the seat belt sign is turned on.
Your child seat/baby carrier
can be brought on board as long as it meets ANA's child seat requirements.
ANA does not lend child seats.
|2-11 years old||Required||Child must be in a seat.||Child fare*2|
|5-11 years old (unaccompanied)||-||Child must be in a seat.||Adult fare|
For children under 2 who do not require a seat:
Bassinets with baby blankets are provided on all international aircraft for infants not occupying a seat. Please reserve by telephone 48 hours prior to departure.
We also provide a special blanket for passengers who have requested a bassinet. In addition to being gentle to the touch, the material used in this soft, light blanket strikes a great balance between heat retention, ventilation and absorbency to help your baby relax. Moreover, the blanket is made from the same type of fabric used in Uchino's Marshmallow Puff Gauze, which comes recommended by the Japan Atopic Dermatitis Patients Association.
ANA supplies toys and souvenirs for your little ones to make their journey more enjoyable.
If you wish to carry your child's car seat and use it onboard, it must be certified in Japan (MLIT), Europe (ECE R44/UN R44), US (FMVSS1) or via the "CARES" system.
Also, you are asked to attach/remove it by yourself on board.
If you wish to use a child seat, please reserve a seat in advance and purchase a child fare.
Due to safety reasons, a window seat is preferable for a child seat.
The child seat must be secured with the seat belt at all times. If the device cannot be secured, it cannot be used onboard even if it meets other standards.
Portable bed products for children (such as JetKids BedBox or Fly-Tot) can be brought on board; please use a window seat or center seat in the section between the aisles as a general rule. (Hammock type is not available.)
Reservation required, Flights departing from Japan: up to 24 hours before the scheduled departure time of the flight, Flights arriving in Japan: up to 48 hours before the scheduled departure time of the flight
Reservations are not accepted on the ANA website. Please reserve by phone.
For details on how to make a reservation, menus, etc., please see Baby and Child Meals.
Powdered milk is available on board. However, we recommend that you bring your own since there are limits in quantities and types.
A limited number of diapers (sizes M and L) are available on board. However, we recommend that you have an adequate supply of diapers for your trip.
Most seats can be pre-assigned either online or by telephone. If you want your infant to travel in a seat, please apply by telephone.
Connecting or arrival airport support is available for adult passengers traveling with 1 or more children under 3 years of old. Please reserve 72 hours prior to departure by telephone.
At the arrival airport, staff will escort passengers from the disembarking gate to the arrival lobby or passenger pickup area.
For connecting flights, ANA staff will escort passengers from the disembarking gate to the check-in counter or the boarding gate for a connecting flight. (If the connecting flight will depart from a different terminal, airport staff will escort them to the shuttle bus area.)
Offering ANA Junior Pilot (Unaccompanied minors) to assist children over 5 to under 12 years of age*1 traveling alone on international flights from departure to all the way to arrival.
This service applies to only to ANA operated flights. For code-share flights, please check with the operating carrier.
ANA offers assistance to children who are over 5 to under 14 years old and traveling alone on flights to and from Mexico City.
If you require assistance for a child who is over 12 to under 17 years old (or over 14 to under 18 years old for flights to and from Mexico City), ANA will provide ANA Airport Support.
The ANA website does not accept applications for this support service if the child will not be accompanied by a person over 12 years old (or over 18 years old for flights to and from Mexico City). In this case, please apply for the service over the telephone in advance.
Please plan on arriving to the airport well in advance, and proceed to the ANA check-in counter*2.
We will hand your child an ANA Junior Pilot holder*3, so please make sure this badge holder is worn until the child meets with the parent/guardian.
Once preparation for departure is complete, our staff will escort the child from the airport counter to the cabin.
Some mobile phones for kids have a particular setting that automatically turns the power on from time to time for sending its location, even though the power was turned off.
Please turn the phone off completely before boarding.
ANA original goods for kids are available during the flights.
Feel free to contact your cabin crew.
Upon arrival, we kindly ask that the child remain seated until escorted by the cabin crew.
Our staff will escort the child to the arrival lobby.
We will ask the person who is picking up the child to present his/her identification card and sign the release form.
Please wait at the arrival exit.
Our staff will gladly assist children with connecting flights.
If your child has a connecting flight operated by another airline, please check conditions for acceptance ahead of time with the operating carrier. Please note that a guardian or other representative must meet and accompany the child at the transit point when connecting to a flight operated by another airline.
Eligible customers: If a child who is over 5 to under 12 years old will not be accompanied by a person over 12 years old (or a child who is over 5 to under 14 years old and will not be accompanied by a person over 18 years old for flights to and from Mexico City), please ensure that arrangements are made for the child to be escorted to the airport of departure and met at the airport of arrival.
The child discount cannot be applied to a trip in which a child is traveling as an unaccompanied minor from a Japanese airport. Please note that the adult fare will apply. Since the applicable fare varies depending on the country of departure, please inquire over the telephone if the child will be traveling from an airport outside Japan.
|Age||Services to be used|
|Under 5 years old||ANA Junior Pilot is not available.
The child should travel with an accompanying passenger who is 12 years old or over.
|over 5 to under 12 years old||If the child is traveling alone, they must use ANA Junior Pilot.|
|over 12 to under 17 years old||If the child is traveling alone, ANA Airport Support is available upon request.|
|Age||Services to be used|
|Under 5 years old||ANA Junior Pilot is not available.
The child should travel with an accompanying passenger who is over 18 years old.
|over 5 to under 14 years old||If the child is traveling alone, they must use ANA Junior Pilot.|
|over 14 to under 18 years old||If the child is traveling alone, a Consent and Release Form must be submitted.
ANA Airport Support is available upon request.
In accordance with Mexico regulations, the minors under the age of 18 entering/departing Mexico without their parent/guardian are required to prepare the official document.
ANA requires to submit the consent letter signed by the parent/guardian when the passenger under the age of 18 boards on the flight to/from Mexico travelling alone or with the person who is not the parent or guardian.
The Consent letter is required to be filled out in Spanish. ANA may refuse the carriage without the Consent letter.
The following passengers need pre-application at the immigration prior to check-in.
Mexican nationals or holders of a Mexican temporary residence permit, student temporary residence permit, or permanent residence permit; and
You need to go to immigration office prior to check-in with the following documents to get authorized.
In accordance with UK regulations, the minors under the age of 18 entering UK without their parent/guardian are required to prepare the official document. Any traveler that matches the above condition, please contact your nearest UK embassy or consulate.
ANA requires to submit the consent letter signed by the parent/guardian when the passenger under the age of 18 boards on the flight to UK travelling alone, or travelling with the person other than parent/guardian.
In accordance with German law, minors under the age of 18 entering / departing from Germany alone (including transit passengers*) must prepare a consent letter signed by a parent / guardian.
Applicable passengers should contact their nearest German embassy, consulate or honorary consul.
If you are a German resident, we request you contact your nearest Federal Police office or relevant public institution.
Entry / departure procedures may take an extended amount of time if the passenger does not possess a letter of consent.
However, please note that carrying this letter does not guarantee permission to enter / depart from the country, as this is at the discretion of immigration officer.
In addition to the above, passengers aged between 5 and 11 traveling alone are required to use ANA Junior Pilot.
If a French resident under the age of 18 travels alone from France, they are required by law to present a consent form signed by one of their parents or legal guardians. This applies to minors of all nationalities. The relevant customers are therefore asked to prepare the documentation below in advance.
In accordance with Philippines regulations, minors under the age of 18 travelling to/from the Philippines without their parent/guardian are required to prepare the official document. Any traveler that matches the above condition, please contact your nearest Philippines embassy or consulate.
In accordance with Vietnam law, minors under the age of 14 entering / departing from Vietnam alone must prepare a letter of attorney signed by the parent / guardian.
Passengers under the age of 14 entering/departing from Vietnam alone must prepare an authorization letter signed by a parent/guardian.