ANA Airport Support (International Flights)

ANA Airport Support (International Flights)

We are here to assist you at the airport to ensure that you travel in peace.

How to Make a Reservation / About the Procedure

Reservations for airport assistance must be made by telephone at least 72 hours prior to the departure of the flight for which support is requested.
Online reservation is not available.

Eligible Customers

Customers who meet the following four criteria are eligible to use the service at all airports*1 where ANA Group has regular international flights. Furthermore, customers traveling together are also eligible for support if each of them match any of the following descriptions: A lone adult passenger accompanying one or more children aged 3 or under; an elderly passenger (aged 65 or over) boarding alone; an expectant mother boarding alone.

  • A lone adult passenger accompanying one or more children aged 3 or under
    A lone adult passenger accompanying one or more children aged 3 or under and one or more children aged 4 to 11
  • An elderly passenger (aged 65 or over) boarding alone
    A lone elderly passenger (aged 65 or over) accompanying a child aged 11 or under
  • An expectant mother boarding alone
    A lone expectant mother accompanying a child aged 11 or under
  • A child aged 12 to 16 boarding alone (or 14 to 17 for flights to Mexico) *2
  • *1.
    Passengers using ANA operated flights under the ANA name are eligible. For codeshare flights and flights operated by other carriers, please check with the operating carrier.
    Escort service on arrival at San Francisco and San Jose airports may be partially excluded. Please check the details when you apply.
  • *2.
    There are some exclusions to this service. For children aged 5 to 11 (or 5 to 13 for flights to and from Mexico City) who are boarding alone, please use ANA Junior Pilot.


  • In some countries, the passengers under the age of 18 traveling alone are required to prepare consent letter signed by a parent / guardian or the official document. Please refer to Special guidance for each country in addition.
  • We may not be able to accommodate your request for this service due to restrictions placed on the number of customers who can use it, as well as for other reasons. Service details will also very depending on your itinerary and the situation at the airport, so please check these details upon making your request.



  • Individual service can not be guaranteed.
  • At airports outside of Japan, we cannot guarantee that the staff member assisting will be a Japanese speaker.
  • This service is not provided for baggage transportation or childcare purposes.


Inquiries from within Japan

Business hours
9:00 to 18:00 (available year round)

(fixed rate from anywhere in Japan)

(Charged number)

Dial a number above and select "2" when the automated voice system is prompted.

If you need to make an inquiry outside of the business hours of 9:00 to 18:00, please contact the International Reservation(Japan site only) and Customer Service Center.

Inquiries from outside Japan

Please make your inquiry from Contact Information

For passengers who require assistance

For your pleasant journey, ANA is happy to help you.

The ANA Group provides assistance for passengers with disabilities or for those who are ill or injured to assure a safe, secure and comfortable travel.

We provide assistance for customers traveling with a much loved pet.