This page provides information about equipment and services for customers with hearing and speech disabilities.
The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.
Upon making your reservation, please inform us if you need any assistance when you will be traveling with your assistance dog.
Hearing dogs can accompany customers with hearing disabilities on board free of charge.
Also upon check-in, please inform the airport staff at the check-in counter if you need any assistance that you are traveling with your assistance dog. Please inform the staff at the check-in counter that you are traveling with your assistance dog if you need any assistance.
Some of these medical devices are provided with remote control or transmitter functionality. For devices with emit radio waves, they must turned off during the flight.
(Operation of the main part of devices is permitted.)
Please arrive early at the airport in order to have leave enough time for necessary procedures.
60 minutes prior to the departure time
120 minutes prior to the departure time
These items can be found at counters inside Japanese airports. The paper communication board is available in four languages (Japanese, English, Chinese, and Korean), and the electronic version provides information in 17 languages.
Sapporo (New Chitose), Tokyo (Haneda), Nagoya (Chubu), Osaka (Kansai), Osaka (Itami), Fukuoka, Okinawa (Naha): At the Special Assistance Counter
Communication support tools are available to make our staff clearer and easier to understand. Please ask a member of staff if you wish to use these tools.
Tokyo (Haneda): At the Special Assistance Counter (no.8) next to security checkpoint B
For safety reasons, all customers must undergo the security checks. Please note that the security check may involve contact inspection.
If you download the app, you can document the announcement that is flowing at the boarding gate and display it on your smartphone.
It also supports languages around the world, and it is possible to display it after translating it into your favorite language.
50 domestic airports in Japan
Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.
For smooth communication on board the aircraft, cabin attendants use tablet devices.
Cabin attendants who are qualified with 4th or upper level of the Sign Language Proficiency Test*, will wear a sign language badge with them and can provide assist with using sign language. Please feel free to ask for assistance.
Some programs of our in-flight movies and videos on international flights are available with closed captions. Audio information including players’ speech, narration, and sound cues can be enjoyed by displaying closed captions. This service is available in Japanese and English.
Closed captions and audio guide are not available.
Some programs can be enjoyed with closed captions and audio guide in Japanese and English.
If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask. Please inform us upon reservation, or contact the ANA Disability Desk in advance.