Airport, Lounge and In-Flight Services

Updated July 29, 2021

Thank you very much for your continued and loyal support of ANA.

ANA has adopted a range of precautionary measures in response to the outbreak of COVID-19 in order to maintain a safe, secure environment for its customers, cabin crew and other employees.
ANA's handling in regard to this outbreak is as follows.

Information
  • The information for "About Lounge Services" has been updated. (Updated July 29, 2021)
  • The information for "Airport Handling" has been updated. (Updated July 27, 2021)
  • The information for "In-Flight Services" has been updated. (Updated June 30, 2021)

Airport Handling (Updated July 27, 2021)

Due to the expansion of COVID-19, strict entry restrictions and quarantine procedures, there is a possibility that customers will be kept waiting a long time for entry into each country.
We will continue to strive and maintain our airport service, but we would appreciate your understanding in advance for the inconvenience.

Due to the temporary reduction in flights caused by falling passenger demand, some airport counters may either be closed temporarily or operating at different hours.

At Haneda Airport Terminal 2 (Japan domestic flights), the following facilities are closed temporarily.

  • Special Assistance counter (counter 12)
    • Except for July 22, 2021 to July 25 and August 6 to August 9
  • Group check-in, international-to-domestic connections (counter 14)
  • Security Checkpoint D

Even when completing check-in online or at a self-service check-in machine, passengers using the following routes must bring the documentation and other items stipulated in the entry conditions for the country in question to a check-in counter for confirmation afterwards. Please go to a staffed check-in counter at the airport to receive your boarding pass.

  • Japan Departures
    Arrivals in China, Hong Kong, Taiwan, Thailand, Singapore, Cambodia, Indonesia, India, Australia, Malaysia, the United States, Canada, the United Kingdom, France, Belgium, Germany(Frankfurt)
  • Japan Arrivals
    Departures from China, South Korea, Hong Kong, the UK, Germany(Frankfurt), Australia(Sydney), the United States(Los Angeles)

The Ministry of Land, Infrastructure, and Transport issued an order to ask passengers with fever to refrain from using airplanes, to prevent the expansion of COVID-19. We have therefore installed thermographs at certain airports at the request of the ministry to check the body temperature of passengers boarding our aircraft. We appreciate your understanding and cooperation.

Due to the spread of COVID-19, current service provided are subject to change to comply with the applicable laws/ordinances and travel conditions of the relevant country and/or your destination. We will continue to strive and maintain our airport service but would appreciate your understanding in advance for the inconvenience. Please refer to Customers needing special assistance for further details.

  • Due the COVID-19 pandemic, we have temporarily suspended the check-in of pets on the following routes in accordance with instructions from the relevant authorities:
    • Flights to Hangzhou and to/from Shenzhen
    • Flights to Guangzhou (from August 1, 2021)
  • Please note that although we have restarted the check-in of pets on flights to Shanghai Pudong Airport as of June 16, 2021, the Shanghai Municipal People's Government instructs that pets stay on board after arrival while staff appointed by the airport quarantine officer disinfect the cargo compartment (including the pet loading space).

Please make sure to contact the quarantine office, embassy, etc., of the departure and destination countries/regions to find out what documentation is required to import/export your pet and prepare all of this documentation in advance. This may include an export quarantine certificate, health certificate, and import certificate.
Please also note that you may be unable to check your pet into the cargo compartment on routes other than the above due to the relevant country's laws and quarantine system. For further details, please see For Passengers Traveling with Pets (International Flights).

In-Flight Services (Updated June 30, 2021)

ANA will continue to adopt precautionary measures in response to the outbreak of the Coronavirus in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees. We kindly request your understanding of any inconveniences caused by changes to our in-flight services.

We will offer the following services so that passengers can enjoy their meals in greater safety on board.

  1. Meals will be served on a tray.
  2. Meals will be served with a lid or cover whenever possible.

Economy Class

Economy Class services provided on our Japanese Domestic routes have changed.

  • We offer green tea, apple juice,hot coffe, ANA original beef consome soup, and water.
  • Period: From October 20, 2020, until further notice.

We will offer the following services so that passengers can enjoy their meals in greater safety on board.

  1. Meals will be served on a tray.
  2. Meals will be served with a lid or cover whenever possible.

First Class

The menu will change from April 1, 2020 due to operation of meal caterer in Frankfurt is extremely limited.

First Class Pre-order Meal service

First Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Period
From Frankfurt to Japan From April 1, 2020 until further notice

Business Class

We may not serve in-flight meal and will serve snacks instead from Japan to Dalian route due to a request from the Dalian City Authority as of March 19, 2020.
For further details, please see the page with Business Class meals and drinks by route.

Applicable International Routes Period
From Japan to Dalian From March 19, 2020 until further notice
Business Class Pre-order Meal service

Business Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Period
From Japan to Dalian From March 19, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Japan to Dalian From March 19, 2020 until further notice Unable to reserve Kosher Meal (KSML)
From Japan to Shanghai(Hongqiao, Pudong)
From Japan to Qingdao, Guangzhou
From Japan to Shenzhen, Hangzhou
From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)、Kosher Meal (KSML) and Fruit Platter Meal(FPML)
From Shanghai(Hongqiao, Pudong) to Japan From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)

Economy Class

We may not serve in-flight meal and will serve snacks instead from Japan to Dalian route due to a request from the Dalian City Authority as of March 19, 2020.
For further details, please see the page with Economy Class meals and drinks by route.

Paid Exclusive Dining service

Paid Exclusive Dining service will be suspended on the applicable routes.

Applicable International Routes Period
From Japan to Shanghai(Hongqiao, Pudong), Dalian
From Japan to Qingdao, Guangzhou
From Japan to Shenzhen, Hangzhou
From March 19, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Japan to Dalian From March 19, 2020 until further notice Unable to reserve Kosher Meal (KSML)
From Japan to Shanghai(Hongqiao, Pudong)
From Japan to Qingdao, Guangzhou
From Japan to Shenzhen, Hangzhou
From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)、Kosher Meal (KSML) and Fruit Platter Meal(FPML)
From Shanghai(Hongqiao, Pudong) to Japan From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)

Japan domestic in-flight sales items can be purchased via ANA STORE@SKY, an online store accessible when using in-flight Wi-Fi or the Wi-Fi service in ANA lounges.
If you wish to view the ANA SKY SHOP magazine, please ask a cabin attendant.

  • Please note that we do not sell items on board.
Applicable Japan Domestic Routes All Routes

Our in-flight duty free sales service and pre-order service for international flights will restart as of December 10, 2020. In consideration of hygiene, we will implement the following infection prevention measures.

  • You can confirm the items on sale on your seat monitor.
  • If you wish to view the ANA SKY SHOP magazine, please ask a cabin attendant.
  • We will accept orders on board via the seat monitors.
    • If unsupported aircraft, please use the order form.
  • The handling of cash on board will be discontinued. Only credit cards, ANA Gift Cards/ANA Travel Vouchers and ANA Value Vouchers (incl. ANA Diamond Service Domestic/International In-Flight Sales Coupons) can be used for purchases made on board.
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 until further notice
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From December 10, 2020 onward

The provision of newspapers and magazines will be suspended.

Japan Domestic Routes
Applicable Routes Period
All routes From March 2, 2020 onward
International Routes
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 onward
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

The provision of newspapers and magazines in the seat pockets will be suspended.

International Flights

  • TSUBASA -GLOBAL WINGS-, ANA SKY CHANNEL: Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
  • ANA SKY SHOP: Provision will be suspended.
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 onward
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

Domestic Flights

  • TSUBASA -GLOBAL WINGS, ANA SKY SHOP, SERVICE INFORMATION (all classes), menu (Premium Class): Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
Applicable Routes Period
All routes From March 6, 2020 onward

Economy Class

Blancket services will be suspended in Economy Class on all routes.

Applicable Japan Domestic Routes All routes
Period From March 6, 2020 onward

By request of the Japanese Ministry of Health, Labour and Welfare, we have been making an on-board announcement on some flights asking passengers with symptoms, such as a cough or fever or those taking cough or fever medication, to report to an airport quarantine inspector upon arrival.

Applicable Routes From Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong to Japan

Certain anti-bacterial air sanitizers used to prevent the spread of COVID-19 and similar infections are not permitted for air transport.

Examples of Applicable Products

Cleverin (stand-alone type, stick pen type, stick hook type) by Taiko Pharmaceuticals Co., Ltd

  • Sanitizers that are applied directly to the hands (including gel-type ones) are permitted for both carry-on and check-in.

Health cards containing information regarding the dedicated online questionnaire created by the Ministry of Health, Labour and Welfare and quarantine stations are being distributed on board flights arriving in Japan.

About Lounge Services (Updated July 29, 2021)

  • The provision of alcohol in ANA owned lounges will be temporary suspended in accordance with the policy of the "Scheduled Airlines Association of Japan" due to the declaration of a state of emergency or priority preventative measures.

Measures from July 12, 2021 onward

Airport

Required by

Period

Offering time

Naha Airport

The declaration of a state of
emergency

From May 23, 2021 onward

Suspended all day

Haneda Airport

The declaration of a state of
emergency

From July 12, 2021 onward

Suspended all day

Itami Airport

Priority preventative measures

From June 21, 2021 onward

Provided during 11:00~19:00

Kansai Airport

Priority preventative measures

From June 21, 2021 onward

Provided during 11:00~19:00

Narita Airport Priority preventative measures From July 2, 2021 onward Provided during 11:00~19:00
  • We may close or change opening hours of international and domestic lounges and guide customers to lounges which remain open.
  • Since lounges are temporarily closed at many airports outside of Japan, Please check the latest status at your departure airport.

Changes to Lounge opening hours

Haneda Airport
Terminal Satellite Lounge Opening hours Note
Terminal 2   ANA SUITE LOUNGE Closed Closed from April 11, 2020
Terminal 2   ANA LOUNGE Closed Closed from April 8, 2020
Terminal 2   ANA ARRIVAL LOUNGE Closed Postpone opening from March 29, 2020 until further notice
Terminal 3 Near Gate 110 ANA SUITE LOUNGE Normal Operation From 5:00 until last departure of ANA flight
Terminal 3 Near Gate 110 ANA LOUNGE Closed* Closed from April 8, 2020
(Open on certain dates)
Terminal 3 Near Gate 114 ANA SUITE LOUNGE Closed Closed from March 18, 2020
Terminal 3 Near Gate 114 ANA LOUNGE Closed Closed from March 18, 2020
  • As of April 8, 2020, we have been asking customers with access to the ANA Lounge to use the adjacent ANA SUITE LOUNGE. However, we will now be asking these customers to use the ANA Lounge when it is open.
Narita Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1 Satellite 2 ANA LOUNGE Closed Postpone opening from March 29, 2020 until further notice
Terminal 1 Satellite 4 ANA SUITE LOUNGE Closed Closed from April 1, 2020
Terminal 1 Satellite 4 ANA LOUNGE Closed Closed from April 1, 2020
(Open on certain dates)
Terminal 1 Satellite 5 ANA SUITE LOUNGE Normal Operation From 07:00 until last departure of ANA flight
Terminal 1 Satellite 5 ANA LOUNGE Closed* Closed from April 8, 2020
Terminal 1   ANA ARRIVAL LOUNGE Closed Closed from April 9, 2020
  • As of April 8, 2020, we have been asking customers with access to the ANA Lounge to use the adjacent ANA SUITE LOUNGE. However, we will now be asking these customers to use the ANA Lounge when it is open.
Chubu Centrair International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1   STAR ALLIANCE LOUNGE Closed Closed from March 30, 2020
Kansai International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1   ANA LOUNGE Closed Closed from March 30, 2020
Honolulu International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 2 EWA concourse ANA SUITE LOUNGE Closed Closed from March 29, 2020
Terminal 2 EWA concourse ANA LOUNGE Closed Closed from March 29, 2020
  • No changes to opening hours of domestic lounges as of March 28, 2020.
  • Services and Opening hours of third party lounge may change without prior notice.

Changes to Domestic Lounge opening hours

Airport Satellite Lounge Opening hours Note
Haneda Near Gate 62 ANA SUITE LOUNGE Normal Operation From 5:15 until last departure of ANA flight
Haneda Near Gate 62 ANA LOUNGE Normal Operation From 5:15 until last departure of ANA flight
Haneda Near Gate 60 ANA LOUNGE Normal Operation From 5:15 until last departure of ANA flight
New Chitose   ANA SUITE LOUNGE Normal Operation From 6:30 until last departure of ANA flight
New Chitose   ANA LOUNGE Normal Operation From 6:30 until last departure of ANA flight
Itami   ANA SUITE LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Itami   ANA LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Fukuoka   ANA SUITE LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Fukuoka   ANA LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Okinawa (Naha)   ANA SUITE LOUNGE Normal Operation From 6:05 until last departure of ANA flight
Okinawa (Naha)   ANA LOUNGE Normal Operation From 6:05 until last departure of ANA flight

No changes to opening hours of ANA LOUNGE aside from above airports.

Partial closure of seating area at lounges

Some seating areas will be closed during less congested times of the day.

Affected lounges

International lounges: Haneda Airport, Narita Airport
Domestic lounges: New Chitose Airport, Haneda Airport, Itami Airport, Fukuoka Airport, Okinawa (Naha) Airport

Period

Actions at each airport will be taken accordingly.

Closure of TIAT Shower room at Haneda Airport

Due to closure of TIAT Shower room at Terminal 2 and 3, shower service is not available.

Period

From April 3, 2020 until further notice.

Closure of ANA PREMIUM CHECK IN facility at domestic airport

Affected Airport & Period

ANA PREMIUM CHECK IN is currently not closed at any airports.

Closure of ANA SUITE CHECK IN

"ANA SUITE CHECK IN" for international flight is temporarily closed at Haneda and Narita Airport.

Affected Airport & Period

Haneda: From April 9, 2020 until further notice.
Narita: From April 10, 2020 until further notice.