Terms and Conditions

ANA International Flight Awards

Eligible Flights

ANA Group Flights

  • ANA (NH)
  • Air Japan (NQ)
  • For codeshare flights operated by Air Japan, awards can only be used for flights with ANA flight numbers.
  • Itineraries with both Air Japan-operated and ANA-operated flights are permitted.
  • ANA international flight awards cannot be used for codeshare flights with ANA flight numbers which are operated by other airlines (except for domestic flights). For codeshare flights with ANA flight numbers which are operated by ANA partner airlines, partner airline award applications should be submitted.
  • Awards can only be used for Japan domestic connections if such connecting flights are operated by ANA. Flights with Ibex Airlines flight numbers cannot be used.

Eligible class

  • Economy Class
  • Premium Economy
  • Business Class
  • First Class
  • Awards can also be used with combinations of different service classes.
  • For Japan domestic sectors, awards can be reserved for Economy Class only.

Required Mileage

Available from only 12,000 miles (roundtrip)

  • Awards cannot be redeemed for one-way flights.
  • The amount of required miles based on which zones the departure and arrival airports are located in, ticket seasonality, and the class to be used. Please see Seasonality and Required Mileage Charts for details.
  • Infants and children occupying their own seat require the same mileage as an adult to redeem flight awards. Infant passengers who do not require their own seat will be able to use flight awards by paying 10% of the required flight award mileage for the same boarding class as the accompanying adult. For other details, please refer to the Usage Policy for Infants and Children page.
  • Family members who are registered for ANA Card Family Miles or the ANA Mileage Club Family Account (AFA) Service can combine their miles to redeem awards.
  • If the amount of miles is not sufficient to redeem a flight award, it is not possible to cover the difference with cash or ANA SKY COINS.

Mixed Classes

If the outbound and return journeys are in different service classes, the required mileage for each class is divided by 2 and then applied to both the outbound and return journeys.
If the itinerary has flights for multiple classes and also includes connections, the required mileage for the higher class of service on both the outbound and return journeys will be applied.

Example of Applicable Required Mileage for Itineraries Combining Different Service Classes.

For an itinerary with an outbound journey (Bangkok to Tokyo*1 to Los Angeles) in Business Class and a return journey (Los Angeles to Tokyo*1 to Bangkok) in Economy Class, the required mileage for each class is divided by 2, and then totaled.

  • *1.Indicates a connection within 24 hours.

Reason: As the outward journey contains multiple service classes, the required mileage for the higher class (Business Class) will apply. For the return journey, the required mileage for Economy Class will apply.

Validity

1 year from the itinerary start date. (The itinerary must be started within 1 year of ticket issuance.)

  • Even if blackout dates are included within the validity period of the award ticket, the validity period will not be extended.

Example: For a travel start date of February 1, 2019

The ticket is valid for a return flight (final sector of the itinerary) departing no later than February 1, 2020.

Itineraries

Example of Destination

For an itinerary from Tokyo to Seoul to Los Angeles then back to Tokyo, the destination is considered to be Los Angeles.

Reason: Los Angeles is considered the destination because the required mileage between Tokyo and Los Angeles is the highest required to redeem an award.

Example: An Itinerary Which Can Be Used with Award Tickets

Tokyo to Seoul to Tokyo*1 to Fukuoka

  • *1.Indicates a connection within 24 hours.

Reason: The return journey passes through Tokyo. However, since it does not pass through the first city (Seoul) or the last city (Fukuoka), this itinerary can be used with an award ticket.

Example: An Itinerary Which Cannot Be Used with Award Tickets

Tokyo to Sapporo*1 to Tokyo*1 to Frankfurt to Tokyo

  • *1.Indicates a connection within 24 hours.

Reason: This itinerary cannot be used as the outbound journey passes through the first city of the outbound journey (Tokyo) again before it ends.

  • Hong Kong, Macau, and China are considered to be separate countries for award ticket itinerary purposes.
  • With the exception of itineraries which are solely within Scandinavia, Denmark, Norway, and Sweden are considered to be the same country for award ticket itinerary purposes.
  • The United States and Canada are considered to be the same country for award ticket itinerary purposes.
  • With the exception of itineraries which are solely within Europe, all of Europe is considered to be the same country for award ticket itinerary purposes. However, this excludes some areas of Russia east of the Ural Mountains.

Example: An Itinerary Which Can Be Used with Award Tickets

Osaka to Beijing to Tokyo

Reason: This itinerary can be used as the departure point (Osaka) and final return point (Tokyo) are in the same country.

Area Classifications
Area 1 North America, Hawaii, etc.
Area 2 Europe, Middle East, Africa, Russia (west of Ural Mountains), etc.
Area 3 Japan, South Korea, China, Southeast Asia, South Asia, Southwest Pacific, Russia (east of Ural mountains), etc.

Example: An Itinerary Which Can Be Used with Award Tickets

Tokyo to Frankfurt to Paris to Tokyo

Reason: This itinerary can be used as the destination of the outbound journey (Frankfurt) and the first city of the return journey (Paris) are in the same area.

Example: An Itinerary Which Cannot Be Used with Award Tickets

Vladivostok to Tokyo to Moscow

Reason: This type of itinerary cannot be used as the first city of the outbound journey (Vladivostok) and the last city of the return journey (Moscow) are in different areas.

Please refer to the Zones for information on the zones for the departure and destination points.

Example: Confirming the Required Mileage for Different Zones

Tokyo (Zone 1) to Honolulu (Zone 5) to Los Angeles (Zone 6) to Tokyo (Zone 1)

The destination of the outbound journey, Honolulu (Zone 5), and the departure point of the return journey, Los Angeles (Zone 6), are in different zones. Therefore, the required mileage between Japan (Zone 1) and Hawaii (Zone 5) as well as the required mileage between Japan (Zone 1) and North America (Zone 6) are divided by 2, and then totaled.

Stopovers and Transfers

Stopovers (Exceeding 24 Hours)

  • En route disembarkation is not possible for itineraries which depart from Japan.
  • Itineraries departing from other countries can have 1 stopover en route to the destination.

Transfers

  • Itineraries within Japan can have up to 2 transfers on both the outbound and return journeys.
    • Transfers at the destination are not counted.
    • If a ground transportation sector is involved, this is counted as 1 transfer for both of the endpoint cities.
    • Stopovers are included in the number of connections.
Example: An Itinerary Which Can Be Used with Award Tickets

Shanghai to Osaka to Sapporo to Tokyo*1 to Shanghai

  • *1.Indicates a stopover (exceeding 24 hours).

Reason: Itineraries departing outside Japan can have 1 stopover en route to the destination. Therefore, if Sapporo was selected as the destination, it is possible to have a stopover (exceeding 24 hours) in Tokyo.

Example: An Itinerary Which Cannot Be Used with Award Tickets

Sapporo to Tokyo*1 to Bangkok to Tokyo to Sapporo

  • *1.Indicates a connection within 24 hours.

Stopovers (exceeding 24 hours) are not possible for itineraries which depart from Japan.

Usage Policy for Infants and Children

Infants (less than 2 years of age)

  • Infant passengers occupying their own seat will be able to use flight awards of the same boarding class as the accompanying adult. The required mileage will be the same as that of the adult passenger.
  • Infant passengers who do not require their own seat will be able to use flight awards by paying 10% of the required flight award mileage for the same boarding class as the accompanying adult. In this instance, the infant must be registered as an award user.
    Alternatively, an infant fare ticket can be purchased separately for the same boarding class as the accompanying adult.
Notes

Ticket purchases for infant passengers not occupying their own seat must be made by phone. In this instance, please reserve the adult's flight award first, and then make a reservation for the infant using the contact details below.

  • Age on the day of departure for the first sector.

Children (2-11 years of age)

Children require the same mileage as an adult to redeem flight awards.

  • Age on the day of departure for the first sector.

Other Features

This service is not available on the ANA website for reservations only containing children under 12 years old. In this instance, reservations must be made by phone.

Infants and children who redeem miles for flights awards are subject to the same taxes and fees (listed below) as adults when using international flights which depart from Japan. Such taxes and fees must be paid when the ticket is issued.

  • Passenger Service Facilities Charge (Tax code: SW)
  • Passenger Security Service Charge (Tax code: OI)

Blackout Dates

There is no blackout dates for ANA international flight awards.

  • Based on the seat availability situation for the flight, standby reservations may not be accepted even outside of blackout periods.
  • Domestic flights which are included in international flight itineraries are subject to the blackout dates as below.
    • Tokyo (Haneda/Narita), Nagoya (Chubu), Osaka (Itami/Kansai/Kobe): Departures
      2021/4/29、5/1~2、8/11~14、12/29~30
    • Tokyo (Haneda/Narita), Nagoya (Chubu), Osaka (Itami/Kansai/Kobe): Arrivals
      2021/5/4~5、8/15~16、2022/1/2~3
  • Blackout dates are subject to change without notice. Please confirm when making the reservation.
Notes
  • If a person other than the AMC member will use an award, the AMC member must register that person as an award user.(Up to 10 award users can be registered.) Award users can be registered through the Members-only Features on the ANA website. Customers may also contact the ANA Mileage Club Service Center to request an award user registration form. Award users may be asked to present documentation to verify their relationship with the AMC member.
  • ANA Card cardholders who wish to have their family members combine miles to redeem awards must register for the ANA Card Family Miles service or ANA Mileage Club Family Account Service (AFA).
  • Premium Members who use their miles to redeem awards for their own use are eligible for priority reservations.
    Registered award users who use awards while not accompanied by the AMC member are not eligible for prioritized reservation and wait-list.
  • The number of seats that can be used with award tickets is limited. (Reservations for award seats may not be available for some flights.) There may be cases when award tickets cannot be used even if normal fare seats available on a flight. Based on the seat availability situation for the flight, waitlist reservations may not be accepted.
  • When using an ANA international flight award, a minimum of USD 70 (as of February 2015) must be paid as taxes, Passenger Facility Charge, fuel surcharge, and other fees in addition to the miles that are used for award redemption. Such taxes and fees may change, and they are calculated based on the itinerary, class of service, exchange rates, etc. Furthermore, these taxes and fees must be paid in advance via credit card by the AMC member or the actual passenger at the time of ticket issuance.
  • Please note that departure/arrival times and aircraft types are subject to change without notice.
  • Flights may be operated on a seasonal basis only, service may be suspended, etc. (Even if flights are indicated in the charts, they may not actually be operated.)
  • Please use the ticket according to the order of sectors shown in the itinerary. If a sector was not used, the ticket becomes invalidated and any remaining sectors will also be unusable.
  • Mileage is not accrued when using award tickets.
  • Award tickets cannot be used in conjunction with upgrade awards.
  • If an award ticket is used for a flight, and said flight suffers a delay or cancellation, alternate transportation and accommodation will not be provided.
  • With the exception of miles which are eligible for unused award refunds, miles which have been used for award redemption cannot be refunded to a mileage account or exchanged for another award, even if the originally redeemed award was not used.

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