Changes and Refunds

ANA Partner Airline Flight Awards

Changes

The departure date and flight can be changed until the ticket's expiration date.

Customers must change their flight award before the departure of their originally reserved flight and up to 96 hours prior to the departure of their preferred flight. If reservation changes or cancellations are not made by the departure time of the originally reserved flight, changes will not be permitted from thereon.

  • Changes can be made through the ANA website until 96 hours prior to the departure of the first flight of the itinerary if the ticket has not been used.

Procedures to Make Changes

Press Check or Change a Partner Airline Flight Award Reservation on the ANA website and then log into you account to request a change.

  • Procedures for changes cannot be completed at the airport.

You may not be able to change your reservation on the ANA website. Please contact us by phone.

  • When the itinerary contains stopovers in multiple cities
  • When requesting a change to a lower service class than the one originally reserved (Please note that, in this instance, the required mileage difference between the 2 classes will not be refunded.)
    • Premium Economy is not available for partner airline flight awards.
  • When a ticket for the sector was issued based on the required mileage for a service class that was higher than what was originally reserved, and a change to that higher service class is requested due to seat availability.
  • It is possible to change a connection at the destination or connecting point from a stopover (exceeding 24 hours) to a layover (less than 24 hours), and vice versa.
  • Itineraries and Airlines for Which Applications Cannot Be Processed through the ANA Website
  • Reservations containing only children aged 2-11, or infants under 2
    • Changes must be made over the phone before the departure of the originally reserved flight and up to 96 hours prior to the departure of your preferred flight. If reservation changes or cancellations are not made by the departure time of the originally reserved flight, changes to all subsequent flights will not be permitted. The exchange/reissue service charge will not apply.

Points to Note after Ticketing

  • The names of the passenger and the AMC member who is providing the miles cannot be changed.
  • The airline, passenger, sector, route, and service class* cannot be changed.
    • Even if the itinerary you wish to change to has the same zones as your original itinerary, the change described above is not permitted.
    • If ANA and Air Japan operate multiple flights for the same sector, then an airline change will be accepted.
  • Reservations cannot be made more than 355 days in advance of the departure date.
  • Tickets for reservations cannot be issued as open tickets and waitlisting is also not available.
  • Reservations for partner airline award tickets cannot be converted into ANA international flight award reservations.
  • When making changes to an unused ticket, differences may arise due to adjustments to fuel surcharges, taxes, etc. Such differences will be notified at the time of the reservation change.

Refunds for Unused Awards

Customers who wish to request a mileage refund for an ANA partner airline award ticket may do so prior to the departure of the reserved flight only if all sectors have not been used. After the designated amount of miles is deducted as a refund charge, the miles will be refunded to the mileage account.

  • *1.The oldest miles with the fastest approaching expiration dates will take precedence for deduction.
Mileage for Refund Charge
  • 3,000 miles per customer
  • Taxes and fees for unused awards will be refunded.
Application Acceptance Period

Please call us during our business hours and no later than the departure time of the flight reserved for your first sector.

Expiration Dates for Refunded Miles Expiration dates will be based on the accrual month of the miles that were used to redeem the award.
Miles that have expired at the time of refund processing cannot be refunded.

Examples of Unused Award Refund

Miles will be refunded based on the accrual month of the miles that were used to redeem the award.

When no miles have expired at the time of the refund.

Example 1: When 20,000 miles are refunded for an unused award on October 1, 2019

Accrual Month and Year April 2019 May 2019 June 2019 Total
Mileage Expiration Date April 30, 2022 May 31, 2022 June 30, 2022 N/A
Miles Used to Redeem Award -3,000 -15,000 -2,000 -20,000
Refunded Miles +3,000 +15,000 +2,000 +20,000
Mileage for Refund Charge -3,000 0 0 -3,000
Mileage Balance After Refund 0 15,000 2,000 17,000
  • 20,000 miles are eligible to be refunded to the accrual month prior to ticket issuance. The "oldest" miles (earliest accrual month) are used for the 3,000-mile refund charge that is deducted.

Refunded miles : 17,000miles

When some miles have expired at the time of the refund.

Example 2: When 20,000 miles are refunded for an unused award on May 10, 2019

Accrual Month and Year April 2016
May 2016 June 2016 Total
Mileage Expiration Date
April 30, 2019 May 31, 2019 June 30, 2019 N/A
Miles Used to Redeem Award -3,000 -15,000 -2,000 -20,000
Refunded Miles 0 +15,000 +2,000 +17,000
Mileage for Refund Charge 0 -3,000 0 -3,000
Mileage Balance After Refund 0 12,000 2,000 14,000
  • Of the 20,000 miles, 17,000 are eligible to be refunded to the same accrual month as the month of ticket issuance. The 3,000 miles which had expired on April 30, 2019 are not refunded. Part of the miles accrued in May 2016 are used for the 3,000-mile refund charge that is deducted.

Refunded miles : 14,000miles

Refund Procedures

Procedures cannot be completed at the airport or through the ANA website.

Make Reservations by Phone

Customers Residing in the U.S.

Notes
  • All awards must be unused in order to be eligible for refunds.
  • Refund requests must be made during business hours. Requests must be received by 30 days after the award ticket's expiration date.
  • If the reserved flight was not canceled prior to its departure time, the unused award will not be eligible for refunds.
  • Miles that have expired at the time of refund processing cannot be refunded.
  • If the number of miles that are eligible to be refunded is less than what is required for the refund charge, a refund cannot be given.
  • After requesting a refund, a maximum of 10 days is required until the miles are credited back to the mileage account.
  • If multiple customers are under an award to be refunded, the refund charge will be applied to each customer.
  • After the miles have been refunded, the refund charge will be deducted from the "oldest" (earliest accrual month and year) non-expired miles in the mileage account.
  • In the event of flight delays or cancellations, alternative means of transportation or accommodation will not be provided.